Hi, my husband's brand new sky package arrived today, but we couldn't get it going. Rang a couple of the numbers mentioned on the site, but didn't have much luck. Then he rang the freephone number for SKY Card 0800 0560939 (also found on this site), which is the number for the sky card lost or stolen services. He played dumb and was transferred over to Sky customer services who went on to sort out the problem.
Don't know if this helps anyone, but it worked for us and we went through on the freephone number. This is all new to us, so someone more savvy may wish to try it just to confirm whether it will work for others.
Thanks for the great site.