kk
|
Flextel may describe “Say No to 0870" as "an anarchic web site" (at the end of the last page), but at least we are a voice supporting the consumer against the interest of Ofcom and other large telecom providers - we do think outside the box and (in the end) the general consensus of opinion is sound. Flextel make some very good, well argued, points and are critical of Ofcom’s “Ineffectual micro-regulation” they advocate a free market with full price transparence - and who could argue with that. Unfortunately a free market can not operate effectively when consumers have little or no effective choice when telephoning: Government Departments such as the DVLA , UK Passport, VAT, Tax etc Organisations with monopolistic or near monopolistic services Doctor’s surgeries who start using NTS numbers. An effective aid to price transparency is a pre announced massage as to the cost of a call, but this is of little comfort to a “locked in” consumer. It helps, but a simple price structure and the abolition of deliberate scams also helps. All voice landline calls (mobile pricing is another problem and maybe a separate new section should be devoted to mobile pricing) should either be priced at the customer’s Normal Rate or, if not, then the call should be classed as a Premium Rate call, and placed in one identifiable category - the “09" section. Either one or the other. It is the clandestine grey areas that cause the problem. The Normal Rate (including Option 3 etc at 0p/min) should apply to ALL numbers that are not in the 09 premium range. If organisations or telecoms wish to have an extra slice of callers money they should flag this up clearly by placing the number in the 09 category. What I object to is all the hybrid numbers (087x, 084x, 070 etc) that masquerade as normal, mobile, or so called , “local” or “national” cost numbers when they are nothing of the sort, and with the intent of deceiving the caller. Ofcom have allowed this pricing mess to continue and have attempted to mask the failure by endless over complex consultations followed by ineffective action.
|