This is a brilliant site. I want to thank "a very nice man" for his very accurate list of numbers!
Whithout his help I would have probably never got hold of my package. The amount of miscommunication that occurs between HDLN main office and their Depots is _monumental_ . The only way to deal with them is to call their geocraphical lines or beter yet avoid HDLN all together.

angie wrote on Jan 10^th, 2008 at 1:48pm:

angie, this number is in the same category as 0870. It is charged above the price of a geographical call from a landline and allows the receiver (Home Delivery Network in this case) to receive revenue from the call, just as 0870 does.

Calls to 0870 numbers were going to be reduced to geographical rates in February, but this will now not happen. The result of the announcement that 0870 numbers would be lowered in price was that many companies/organisations switched to other numbers so they can keep their revenue share. Home Delivery Network is one of those such companies.

There are many numbers in the database for Home Delivery Network, so you might find your local depot in there.

After considerable frustratin trying to get to talk to someone at Home Delivery Network that was prepared to actually DO something about my non-delivery, I found the number 0151 290 8500 in this forum thread. I was answered straight away by a very helpful young lady (Angela) who took the time to explain why there may have been problems with my delivery and promised to start tracking it. She explained that they do request people to contact the supplier of their goods for delivery problems but that she was happy to assist on this occasion because of the problems I was having .... notably the fact that the supplier was DABS who do not provide any telephone numbers OR email addresses for contact purposes.  All they have is an online chat facility that constantly tells you that their operators are busy and invites you to submit an enquiry form .... neither of which got answered within a reasonable timeframe.

So - problems with HDN - call 0151 290 8500 (I believe this is a direct number into their complaints section, at least that's what Angela inferred) - problems with DABS? Simple - don't use them!!

chilled35 wrote on Oct 21^st, 2008 at 1:43pm:

Thanks. I have listed this as verified. 

Amazon gave me this number to contact them directly when a parcel was mis-delivered three times (according to the tracking system)  

Bamber Bridge Depot 01772 338479  

Thanks for the link to local number, confirm the Aberdeen 01224 249299 works.
HDNL appear to have a driver returning packages without attempting to deliver!
Local depot now aware.

newc1219 wrote on Apr 26^th, 2007 at 9:10am:

Sorry but when I tried this number I got through to someone who said they only do large items (such as mattresses etc), not smaller items. The lady that I spoke to wasn't helpful in that she didn't have any other number for me to contact regarding small items other than my local branch. Having already spoken to a series of care-factor-zeroes at my local branch, and been poorly treated three times already, I wanted to speak with a senior customer services department, but she was insistent that there was no such thing and there was no such thing as a head office for HDNL either, which I just could not believe.

Afterwards I tried the Merseyside number [0151 290 8500] and got through to a more helpful person who was able to give me an email for complaint escalation [ escalatedqueries@hdnl.co.uk ] and she also got a proper senior person to phone me from my local branch. Things aren't fully sorted yet (there's clearly some rot at the core of this company, as with DABS), but at least through this valuable facility I've managed to contact one of the organ grinders...