calvin wrote on Feb 25
th, 2009 at 3:34am:
03:00 Wed 25th Feb. 01506 831002 still works. Unfortunately, Sky aren't the 'warranty' providers that my Mum signed up with, so they kindly offered a £65 visit or Domestic & General's helpline number (who apparently cover a lot of the 'warranty' schemes).
Imagine how pi**ed off I'd be now if I'd had to pay for an 0870 call, just to be told that! Now I have find out who SkyProtect are, or wait for her to find some paperwork. G00gle, here I come...
If you visit
www.skyprotect.com you will notice the familiar Sky corporate branding and the link at the bottom of this web page to Sky Corporate. However it does also say "Sky Protect is provided and administered by Domestic & General Services Ltd, Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No: 1970780." Note it is only administered by Domestic & General but that Sky seems to be very keen indeed to proclaim this as being their repair service under their branding.
If you check the existing list of geographic alternate numbers on the saynoto0870.com website you will then find:-
Quote:Sky Repair Plan (BSkyB) 0870 2404142 020 89467777 Provided by Domestic & General (D&G)
Also for: 0870 2410193
When I called 020 8946 7777 just now the numbered was answered by Domestic & General and when I asked the switchboard lady about Sky Protect she said she would transfer me to customer services. Is this the number you were perhaps after?
Quote:NGMsGhost, how do you subscribe and unsubscribe? Surely you have to be a new customer for 12 months. And then if you unsubscribe, you have to pay to re-subscribe? Or is that only if you need equipment? I may join you on this, if only to provide minor irritation to the uncaring behemoth that is Murdoch. Sorry, I mean Sky.
It seems you are subject to the perpetual Murdoch brainwashing that you can only subscribe to Sky for a minimum of 12 months. This is not so. It is only a normal free equipment install Sky standard, Sky + or Sky HD setup that has a 12 month minimum contract. But once you reach the end of the 12 months the equipment is yours and still continues to work for all the free channels including Sky Three, FIVER and Five USA (the only ones that still require the Sky viewing card to be in the slot for you to view them). After 11 months you can give one months notice to cancel and you can then come back to Sky at any time and a customer who is out of contract and who has their own Sky equipment and viewing card can then immediately give one month's notice (including on the day they resubscribe) to cancel your Sky viewing at any time.
You don't even need to be subscribed for 12 months as the one off flat payment of £73.40 Sky Pay Once Watch Forever (see
www.freesatfromsky.co.uk) gives you a Sky dish and box install and viewing of four Sky Mixes for four months and you can then cancel at any time up the end of the four months. You should then again be able to come back to Sky for as little as one month by giving 30 days notice at any time. Their staff may well try to con you in to signing up for 12 months again (many Sky call centre tactics seem to be based on deliberate breaches of Trading Standards legislation) but it is not true. Customers resubscribing with their own equipment only have to subscribe for a minimum of one month.
So it is possible as I have described to only subscribe to Sky now and again when you need to except that doing so always involves long and burdensome phone calls to subscribe and unsubscribe as they cussedly refuse to provide this facility throught their online account management portal despite escalating that issue more than once to CEO level.
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Sky Protect (formerly Sky Repair Plan) (Read 36,015 times)
