Is there a local number for DHL Customer Services? The only one I have is 08701-100300.

The only number I can find for DHL Int'l other than 0870 110 0300 is TELFORD (01952) 290466.

The number is answered "DHL Telford" but I don't know whether they will be able to help you on this number.

Good Luck.[glb][/glb]

Should be 01332 816960  ;)

DHL offer a first class parcel collection and delivery service.

However, when one needs to arrange a collection, a 0870 number should be called.  Whilst this site offers alternative numbers for DHL, when they are called one is advised (yes, you've guessed) ". . you need to call 0870 . . .".  Similarly, the response is the same no matter who one talks with at DHL.

The sad thing is, one gets the impresssion they use every trick in the book to extend the call for as long as possible.

Does anybody out there please know the geographical number for DHL parcels collections?  [smiley=dankk2.gif]

When I wanted a courier service and they mostly offered 0870 & 0845 numbers in the Business Directory, I chose the one with a freephone 0800 number.  That was FedEx, but it proved to be a mistake because it went to an Indian call centre and I had to repeat all my details about 3 times and then they still looked up the wrong postcode, so I gave up and picked another courier, with an 0845 number.  (Yes, I would have preferrred a geo number but at least it wasn't 0870.)  That was UPS and they did a same day pick-up from home, and were very efficient.

My moral here is: if they only offer an 0870 number, go elsewhere.  That way companies might eventually get the message.

Rip-Off Britain (ROB)!
DHL Netherlands offers 0800 and geog. I have not checked the other countries, but it does show what they expect in the UK, in common with other greedy companies. And, of course, DHL Netherlands' use of 0800 and geog allows for international access. Perhaps the other countries just employ brighter and more honest people. :'(
0800 is nice, but I would be happy with geog. I do not expect to have to pay a hidden subsidy. If they want a revenue share use 09X - and then negotiate for more than half.

Thanks, all, for trying.

There does appear to be a few LOCAL DHL geographical numbers still scattered about the country.  Sadly, the branches local to here force punters to use trick 0870 numbers.

The con continues.  Just received our 18185 bill.  99.9% of calls UK are £0.04.  The last call to 0870 2400555 to arrange a DHL collection was only for 2m:07secs and cost a disproportionate £0.1247. :(

i think this number goes through to the DHL call centre in the UK. I've used this before to speak to DHL customer services. Try calling 01332 816960 - when i last called it, it gave the same automated menu options as the advertised DHL 0870 number.

acuk wrote on Jan 9^th, 2006 at 8:24pm:

i think this number goes through to the DHL call centre in the UK. I've used this before to speak to DHL customer services. Try calling 01332 816960 - when i last called it, it gave the same automated menu options as the advertised DHL 0870 number.

Sounds like it might - at 11pm there's a recording saying, "DHL office hours are .....  Please call back."

WELL DONE & TKS, acuk.  :)
WELL DONE & TKS, Heinz.  :)

Called your recommended number and got messages similar to : "To book a collection push 2" . .  "To speak with an adviser, push 2".  Then had to hang up as nothing to be collected at the moment.

LOOKS VERY PROMISING.  Am most grateful to you all for your help and interest. [smiley=dankk2.gif]

UPS are definitly the best! 08457877877 or 01159716100  :)[size=12][/size]

Have given up trying to arrange DHL collections by 'phone.  All is now done with email and very efficient it is too.  No complaints.

The sooner these companies learn many object to the use of their scam telephone numbers the better it will be for all.

rydaway wrote on Nov 3^rd, 2006 at 3:09pm:

Have given up trying to arrange DHL collections by 'phone.  All is now done with email and very efficient it is too.  No complaints. The sooner these companies learn many object to the use of their scam telephone numbers the better it will be for all.

Are you saying that the number which looked so promising back in January doesn't now work?

"Are you saying that the number which looked so promising back in January doesn't now work?

No, not saying that, just got fed up pushing buttons and hanging on listening to pesky music.

email is much quicker and all seems to work fine, thanks.

Hi

I have a package to be picked up by DHL and was given the number 0870 2400 555 to call to arrange collection.

I tried 01332 816960 and the guy said it was the business number and I needed to call the domestic number (0870 2400 555) but I asked and he transferred me.

Hope that helps someone.

Had to call them again after they came on the wrong day. I tried to use the 01332 number but this time the guy wasn't able to transfer me. He seemed genuine enough, claimed he didn't know how that had been done.

Had to phone the 0870 number :-(

Shoog wrote on Dec 5^th, 2006 at 2:07pm:

Hi I have a package to be picked up by DHL and was given the number 0870 2400 555 to call to arrange collection. I tried 01332 816960 and the guy said it was the business number and I needed to call the domestic number (0870 2400 555) but I asked and he transferred me. Hope that helps someone.

Had to go through three people using this number, but it works fine still. Reccomended.

Had to call them again. Tried the 01332 816960 and the guy gave me the 0870 number and said he couldn't transfer me. :-(

Hi there.

I need the geographical number for DHL customer service on 08450261278.

The head office number does not work anymore: 020 8818 8000 (the machine answers and disconnects your call)

Can anyone help me?

Have a look on the database, there are loads of numbers for DHL

Eugenio wrote on Jan 2^nd, 2010 at 8:59am:

Hi there. I need the geographical number for DHL customer service on 08450261278. The head office number does not work anymore: 020 8818 8000 (the machine answers and disconnects your call) Can anyone help me?

I have just been through and tidied up the DHL entries. I have removed duplicates and those that are clearly defunct.

The 020 8818 8000 number is just that. The main switchboard, like most office switchboards is only open during office hours, as the message says. That is Monday to Friday 9am to 5pm. I have added these times to the entry in the database.

Search the database for dhl and you will see some other suggestions. Have you looked at the DHL website to see if it will deal with your enquiry?

The 020 8818 8000 really doesn't work now: a record message says "This number no longer in use. Please use 0844...".

NDK wrote on Dec 22^nd, 2011 at 6:48pm:

The 020 8818 8000 really doesn't work now: a record message says "This number no longer in use. Please use 0844...".

Thanks for letting us know.

I've removed the single verified entry which gives this number. It was alternative for 0845 026 1278 which is now answered as Yodel as it has bought DHL Express (UK) Ltd. Yodel was formerly known as Home Delivery Network Limited or HDNL.

Interesting document from the past...

A case study on why DHL 'had to' adopt 0844 numbers when Ofcom removed revenue sharing from 0870 numbers in 2009:
http://www.talktalkbusiness.co.uk/Global/Final-Assets/Collateral/Case-Studies/case_study_dhl.pdf

Hi All, I rang DHL customer service today (03/06/18) on the  number displayed on their package tracking web portal 0844 248 0844, and after getting through I told the gentleman on the other end of the phone that I'd like to have an alternative contact number as I am not happy dialing on their 084  number in subsequent calls. He provided me with the number 0344 248 0012.

Hope this helps someone else out there.

Thanks aderoy

I have added the number to the verified database.

This is the main DHL Customer Services Number displayed on Website  7 pence per minute 0844 248 0828 I have a new number that works the same but no extra charges to your bill  DHL Customer Services 01753 283800     :) :) :)