If you Bank with RBOS try one of the following

All put you thru to their auto/Human call centre

orig number 08457 24 24 24

try:

0141 552 9911
0131 317 9911
0161 237 9911

all good for local people there or for unltd nat calls

also try 0800 602080
to get ballance of your main account for FREE

A small point about some of the Royal Bank of Scotland numbers listed. 08457 242424 does indeed have a number of geographic equivalents and these are in fact listed in my RBS cheque book.
However, 0800 602080 is not the same as 08457 242424 as it only allows a balance check and last 6 transactions, whereas the 0845 and its equivalents give access to a wider range of services.
Re RBS Royalties numbers, 0870 5625555 gives access to a range of services including both travel (which the 01536 goes straight to) and membership services (which the 0239 number goes straight to). RBS do advertise the 0239 as an emergency number for card loss but it is indeed membership services.

:( This free phone number only enables you to obtain the balance of your account and obtain mini statements.  Any other matters, you still have to ring the 08457242424 number.  Hmmm.