Does anybody have number for top up tv?

this site is an excellent idea - looks like it will be really useful.

wrote on Mar 19^th, 2004 at 1:59am:

Does anybody have number for top up tv? this site is an excellent idea - looks like it will be really useful.

Alan,

In this case we are talking "Say No to 0871" which is an even bigger evil than 0870!  Once you are a Topuptv customer you can only call the customer service centre on 0871 and this costs 10p per minute at all times (even off peak and weekends).  Their 0870 sign up number is completely automated and you cannot get through to a person on that.

Topuptv 's customer services is run for them by Mgt Management  (www.mgtplc.com) but the web site for those little so and sos only shows an 0870 number to call and at Directory Enquires when putting in Mgt and Kirkcaldy its the same sorry story - 0870 only.  I'm quite sure they would also refuse to connect you to the Topuptv customer service line if you called to try and at least get round the 0871 rate.

Also the staff manning Topuptv's customer service line have been trained to lie to customers about the cost of calls on the 0871 number by telling them it is the BT National standard rate.  I emailed them a complaint but they didn't reply which is strange as they replied straight away to a query I had about becoming a subscriber.

The fact is that David Chance and Ian West who run topuptv are money grabbers pure and simple and they couldn't give a 4x for what their customers think of them.  Also emails to david.chance@topuptv.com and ian.west@topuptv.com bounce back as "not found".  Enough said I think.

In short I guess when they picked a yellow hatted garden gnome as their company mascot they were trying to tell you somting about their company ethics?!

If you want to register your displeasure with the Topuptv director responsible for making us have to call 0871 (at 10p per minute 7 days a week) for their customer services you can do so by emailing David Chance using the email address of david@topuptv.com

So far I have been unable to change his mind regarding the 0871 thing.  His view seems to be that we are getting the channels for a low price so if we want to call up then we must expect to help his company's profitability

the number for top up tv we are talking about is:

08712 712 712

dunno if it helps - but the number is owned by Thus.

Thanks for telling us this but all that means is that Thus provide the 0871 call routing and revenue sharing service.  It does not tell us how to contact Mgt management (www.mgtplc.com) who run the call centre for Topuptv.

All attempts to get a non geographic telephone number for Mgt management result in failure and anyhow even if you could find a number to call their main switchboard non geograpically and asked them for Topuptv customer services they would undoubtedly tell you to call the 0871 number?

I recommend all TopUptv customers emailing their unhappiness over this matter to David Chance who actually runs the company using the email address david@topuptv.com

i think Top Up TV is gay. Have done a search on mgt plc and they are in Kirkcaldy, and the code is 01592.

would make a small but rather nice dent in Top Up TV's profits if we could find the number

MGT TRUSTEE LTD.
CHAPELTON DRIVE
08708407000
KY2 6QJ
KIRKCALDY

this help any 1?

MGT is a call centre - Handle calls other then TOP UP TV!

Does anyone have any geographic numbers for the customer services department or customer sales lines of TopUpTv (www.topuptv.com) or the people who run the customer call centres for them (www.mgtplc.com).  The customer services department of TopUpTv is on 0871 2712712 and their new customer sales line is on 0870 0543210.

TopUpTV's head office is at 2nd Floor, Riverside House, 20 Old Bridge Street, Hampton Wick, Surrey KT1 4BN but there is no phone number listed with Directory Enquiries there.  Also Mgt PLC's head office address is at 8 Golden Square, London W1F 9HY and their customer service centre is at Cluny Court, John Smith Business Park, Kirkcaldy, Fife KY2 6QJ.  But the only numbers listed for MGT with directory enquiries all begin 0870.

But surely someone somewhere must have a geographic number for MGt in London or Kirkcaldy or for TopUpTv in Hampton Wick?

Surely even with those little yellow gnome hats they must still have a real phone number somewhere?

I look forward to your suggestions.

Hello NGM.  Try:-

Top Up Tv

(020)  89776097


20, Old Bdge St
Hampton Wick, Kingston Upon Thames
KT1 4BU

I got this by a simple search on http://www.118500.com !

I think the classic mistake that people make is that they forget to select the 'Business' tab.  The default is for private people and of course if you put a business in there, it will fail!

By the way, I am new to this site, but I notice you are on here a lot.  On the 'suggestions' sections I made a request for a glossary of terms.  Unfortunately no one has replied at all.  I have recently discovered what NTS means, but there are still other terms I think.  Eg, what does CLI mean?  

If you are knowledgable, would you be able to post a brief reply with commonly used terms and their meanings?

Many thanks

wrote on Mar 20^th, 2005 at 11:42pm:

Try Top Up Tv  - (020)  89776097 20, Old Bdge St Hampton Wick, Kingston Upon Thames KT1 4BU I got this by a simple search on http://www.118500.com ! I think the classic mistake that people make is that they forget to select the 'Business' tab.  The default is for private people and of course if you put a business in there, it will fail! but there are still other terms I think.  Eg, what does CLI mean?

Thanks for this.  The mistake I made was not to fail to use the Business tab but to fail to include spaces between Top and Up and Up and Tv.  And since I tried all possible variants of Mgt (who annoyingly fall foul of www.bt.com/directoryenquiries stupid 4 letter minimum rule of which BT, BBC and ITV also all fall foul) I assumed the worst in this case.

I will give this number a try tomorrow and see what happens but feel sure I will be told to call 0871 etc for their customer services.  Of couse it might be more interesting to ask to speak to Ian West or Matt Seaman and see what happens.  I believe that David Chance (another TopUpTv Director) sadly does not work full time at the Top Up Tv offices as he is busy with other money making ventures.

Regarding other terms:-

CLI = Calling Line Identity which is the number shown by Caller Display.  It is not an 0870 specific issue.

NGN = Non Geographic Number.  These are numbers that start 03 to 09 rather than 01 to 02, that generally cost you more money to call, are excluded from BT Option 3 and BT's standard off peak pricing for 01/02 calls.  They are the reason that this website had to be created.

CPS = Carrier Pre-Selection.  A service provided by Tiscali, Talk Talk, Onetel etc that lets calls on your BT line be routed via their network without having to enter an indirect access code first each time.

Local Call Rate = A non existent call rate no longer in use and abolished by BT on 1st July 2004.  However BT still attempts to attribute this term to calls prefixed by 0845 despite Trading Standards believeing that such claims are misleading and illegal.

I can' think of any other jargon we use in particular but if there is something that is confusing you then please let me know.

I find http://www.acronymfinder.com/ very useful when I get stuck on an acronym.

wrote on Mar 21^st, 2005 at 12:17am:

Thanks for this.  The mistake I made was not to fail to use the Business tab but to fail to include spaces between Top and Up and Up and Tv.  And since I tried all possible variants of Mgt (who annoyingly fall foul of www.bt.com/directoryenquiries stupid 4 letter minimum rule of which BT, BBC and ITV also all fall foul) I assumed the worst in this case.

I used 118118.com, which often comes up trumps, but not in this case.

Annoyingly, it saw MGT and listed all the companies with "Management" in their name! I discovered that entering M G T solved this problem (but then it only listed the 0870 number anyway).

A good place to start might be an entry that was placed into the Unverified numbers today.


Quote:

0871 2712712 - 0208 9776097 -  Call this number to speak to Matt Seaman (TuTV Sales and Marketing Director) or Ian West (TuTV Operations Director) to complain about 0871 number used for their customer services operation.

Let us know if it leads to anything else. As a contact number, we cannot include it, but if it helps finding other contacts it's been useful.   ::)

I only managed to find the same -

MGT Limited
Cluny Court
John Smith Business Pk
Chapleton Dv
KIRKCALDY, KY2 6QJ

0870 840 7000
 
MGT plc
PO Box 200
KIRKCALDY, KY2 6WD
www.mgtplc.com

Top Up Tv
20, Old Bridge St
Hampton Wick,
Kingston Upon Thames
KT1 4BU
0208 9776097

:-/

I emailed TopUpTV over their breaking ASA/CAP & OfCOM guidelines over their 0870 & 0871 numbers and got a reply back from Matt Seaman, Sales and Marketing Director:-


Quote:

Many thanks for your email - very informative. As I am sure you are aware, the rules on such issues change with a certain amount of regularity, but of course we always intend to stay within the OFCOM rules. Best regards Matt

Now the reply to me doesn't specifically state that he is going to put the cost of these numbers on their website so I emailed him back and not received anything as yet.

One thing I noticed though from his reply is that it seemed to me that he is aware that ASA/CAP can't do anything over their website but obviously OfCOM is a different matter for which he does state he always intends to stay within OfCOM rules.

If I haven't got a reply to my follow-up email within a week, I'm going to pass this on their local trading standards area.

I ordered a Top Up TV Anytime Box on 29th September, paid £20 the deposit, and was told that I would receive delivery by the end of October.  Then when I phoned at the end of October I was told by the end of November.  In the meantime the original Top Up TV service which I am still paying for is VERY much reduced.

It is now 3 December and I have heard nothing, yet the Top Up TV website says that the service has been launched.  I called Top Up TV's expensive 08712 712712 number today at 6pm to be told that it may arrive on 13-14 December and we'll receive a letter on 7 December.  In the meantime we are paying for an almost non existant service - when I spoke to the customer service assistant and said that I didn't think this was acceptable she put the phone down on me.  I would like to be able to call them and have a longer conversation on a less expensive number!!  Does anyone know of a geographical number?

I have been trying find the dialling code for TopUp TV rather than 08712712712. Can any one help? I think it is in Plymouth. (TopUp TV is an extra digital channels for terrestral channel.)

Cheers

madcyclist5

Hi I have the following numbers for TOP UP TV.
08700543210 and 08712712712.

Any ideas anyone?
Thanks

Interesting, 0871 271 is missing from the BT list of specialised numbers but, as it would, surprise, surprise, be in the middle of a group of codes charged at g7 rate (10p/minute at all times) it's probably charged at that rate too.

Just been doing some research to save paying the high rate 0871 number provided by top up tv, here are my findings:

1. Called head office on (020)  89776097
2. Asked if he can put me through he said NO
3. Asked if there was an alternative number because my phone line bans non geographical numbers (a little white lie never hurt anyone)
4. He said that he could take my details and get a customer service agent to call me back
5. 20 minutes later the phone rings (no number on caller display) and there on the other end is a helpful agent wanting to help me
6. Problem solved for me anyway

Conclusion -

If your problem is not urgent try this, however if it is urgent the waiting time on th 0871 number is between 10 and 20 minutes at the moment anyway.  Not sure how long this will work, depends how many people use it I suppose.

Good luck

I got my box on Saturday and it doesn't work properly. The tv doesn't always pick up the signal, it doesn't respond to the remote, and the box switches itself off at random. When I phoned last night, the girl got me to go into the help menu (go to help then press 1379) and check the temperature and the fan speed - it was colder than recommended but the fan was running very fast. She told me to unplug it for an hour, then plug it back in and leave it on standby overnight and try it again this morning. This morning the tv couldn't pick up the signal and the box wouldn't respond to the remote (the lights flash on the remote when I press buttons so I don't think it's a battery issue!) When I switched it on using the buttons on the box it switched itself off again after 5 minutes but jammed my telly in the process so it wouldn't respond to the telly remote until I switched the telly off and on again. I've been trying to get through to Kirkcaldy topup tv for an hour and a half now and I've currently been in a queue for 12 minutes. At 10p per minute I'm not impressed.

Edited to add - they picked up after 17 minutes in the queue. I explained the issue. I've been on hold for another 3 minutes now.

I don't understand this.

Why would anyone pay £299 for a box which, allegedly, will allow reception of half a dozen Sky channels when, for nothing, Sky will supply and install the real thing?

??? My topup tv anytime box was £75 I think, not £299 and I don't care whether it has Sky channels or not. If I wanted Sky, I'd get Sky. But I actively boycott the Murdoch media, which is why I went for topup tv rather than Sky.

flossiesdoll wrote on Dec 19^th, 2006 at 10:07pm:

??? My topup tv anytime box was £75 I think, not £299 and I don't care whether it has Sky channels or not. If I wanted Sky, I'd get Sky. But I actively boycott the Murdoch media, which is why I went for topup tv rather than Sky.

You must have been really lucky to get it at that price as it's over £200 now.  If you really wanted to boycott the Murdoch media then I guess you don't get the newspapers he owns (or has a significant stake in) neither?  You have to remember that if you have any channels other than terrestrial then you're not really boycotting the Murdoch media as they (the Murdoch media) get paid from TopUp TV, Telewest/NTL, etc for any Sky channels you view except (except the very few free-to-air ones) and it's generally more expensive going via TopUp TV than the Sky route.

I don't read the Murdoch press, I don't watch any Sky channels at home, and it's very rare that I watch sport in the pub!

On the 19th they said they'd send me a returns package so I could return the box for a new one.

It hasn't turned up yet. They're trying to say it's because of the Christmas post, but I spat the dummy and they agreed to send a new returns kit and stop my payments until this is resolved. I got nowhere with a request for a replacment box before the returns kit turns up though.

I’m feeling rather ripped of after I applied for a new HD set top box early November and paid a £20 deposit. I  also have a letter saying the remaining moneys would be taken out of my account before the set top box would be dispatched to me the money was taken out of my account

And I am still waiting for my set top box I managed to get through to a customer adviser who looked up my details on the computer then advised me the box had been dispatched to the wrong address. this was blamed on agency  staff brought in  for the Christmas period, I was then told to phone back a week later if I still had not received my set top box. I phoned back yesterday ( a week later )  only to be told by a member of your staff that I had to wait for parcel force to carry out an investigation ( who tells parcel force where to send these boxes ) and they could not tell me when I would receive my set top box. I have also sent numerous emails which I have received no replies.

I sent a letter of complaint on Wednesday.


Quote:

Dear Sir or Madam I received my new TopUp TV Anytime Box on 16th December. I set it up according to the instructions but over the next few days it became apparent that it didn’t work correctly. My TV didn’t always pick up the signal from the box, the box didn’t respond to the remote control and every so often the box would just switch itself off for no reason. I phoned to report the problems on Monday 18th December. I had to wait in the call queue for nearly 20 minutes, and at 10p per minute, I wasn’t pleased. The girl I spoke to advised me to go into the help menu and check the temperature and fan speed – the temperature was colder than recommended but the fan was running very fast. She advised me to unplug the box for an hour, plug it back in and leave it on standby overnight and try it again in the morning. The next morning the TV wouldn’t pick up the signal and the box wouldn’t respond to the remote control. When I switched it on using the buttons on the box, it switched itself off again after 5 minutes but in the process, jammed the TV so the TV wouldn’t respond to the remote control. I tried to phone again; it took me over 90 minutes to get through and again once I did get through I waited in the queue for 17 minutes before I could speak to anyone. I explained the issue and it was agreed that a returns pack would be sent out to me so that I could return the box and exchange it for a new one. That was the 19th of December. On the 4th of January I phoned to enquire why I hadn’t yet received the returns pack. The person I spoke to tried to say that this was because of the slow Christmas post, but eventually agreed to send out another returns pack, and to stop my payments until the issue is resolved. It’s now the 10th of January, 22 days after it was agreed that a returns pack would be sent to me. There were no postal deliveries on 7 of those days, but there have been 15 days where the returns pack could have been delivered to me and yet I still don’t have it. I have just checked my phone bill and it shows that I have spent £8.03 phoning the TopUp TV customer service line.   This is unacceptable. I am rejecting this TopUp Tv Anytime box as it does not work. I am requesting the immediate delivery of a working replacement box and the immediate refund of the £8.03 I have spent on phone calls trying to get this sorted out. As you appear to be unable to send out a returns pack, you can make your own arrangements for collecting the faulty box, but if it it hasn’t been uplifted by 22nd January I will be throwing it in the bin. If you wish to discuss how you intend to put this situation right, you can phone me on xxxxxxxxxxx(evenings and weekends) or email me on xxx. Yours faithfully

No response yet.

I also have had problems with the set, and wanted to cancel, but I used the (020) 89776097 number and was listened to by a delightful lady called Lindsay, who gave me her email address. She arranged for a technical person, Laura, who advised retuning. This worked for some days but the downloads again stopped, and I could not record nor play previous recordings so I returned via email, and after a second prompting was contacted by a senior technician, who (to cut a long story short) arranged for an attenuator to be posted to me (it arrived 17 hours later!) which I fitted, and he followed up again today to run through everything again.(I am getting, apparently, to many frequencies and they are conflicting). While I am still unsure about the machine, I cannot fault the service. Nor did I get any complaints from using the above number to contact them.

On 20th January I sent them this

Dear Sir or Madam

Further to my letter of 10th January, I phoned and spoke to one of your staff on Saturday 13th January. I asked why I had not yet received the returns pack I had been promised during previous phone calls. I was told that the authorisation to send out a returns pack had been granted on the 10th January and it would be sent to me on the 15th. When I explained that a returns pack had been promised to me on 19th December, and early January, I was told this was not the case.

I do not appreciate being accused of lying.

I still have not received the returns pack.

I advised the worker that I was not prepared to wait for a returns pack before being sent a new box. After consultation with someone else, the worker asked me for the serial number from my faulty box, which I gave. He advised me that a new box would be sent out to me first class.

I have not received the box.

That worker also advised me, as did the girl I spoke to in early January, that my direct debits would be cancelled until the situation was resolved. The direct debit was taken from my account.

TopUp TV has lied to me for the past month. TopUp TV has told me repeatedly since 19th December that a returns pack would be sent to me, but I still don't have it. TopUp TV told me a new box would be sent to me first class on the 15th January but I still don't have it. TopUp TV told me that my payments would be cancelled until the issue is resolved, but payment has still been taken.

TopUp TV has not responded to my letter of complaint of 10th January and has made no effort to contact me by phone or email.

I do not believe that TopUp TV intends to resolve this dispute and therefore I am now passing the matter to Trading Standards and BBC Watchdog.

I copied both letters to Watchdog and emailed them to my local Trading Standards office. I posted it on Saturday, first class, so they would have had it on Monday. TS phoned me on Monday - they're based in the building I work in so I nipped up to see them and we went over my legal rights and they agreed to take it on for me, which I think is mainly passing it to Trading Standards in Fife. Yesterday (Wednesday) when I got home there was a new box waiting for me, posted first class on Tuesday. I phoned TS today and they said they hadn't done anything with it yet ::) so obviously the receipt of my letter threatening TS and Watchdog was enough to do the trick.  I haven't set the box up yet; I'm going to do it at the weekend, but if it doesn't work, then heaven help them. Oh, and today I got a letter from a Customer Liaison Officer saying Thank you for your recent correspondence. I am currently investigating all the points raised in your communication and will issue a full written response within 10 working days. If you have any queries in the meantime please do not hesitate to contact me on 0845 279 7777. As if Im going to waste any more money phoning them.

Blah blah blah.

I now have two boxes (despite returning the original), an agreement that they won't direct debit me till it's all fixed, I've fitted the attenuator, I've paid £148 for a new 48-element aerial which is tuned to Black Hill, but one tuner is picking up Craigkelly, the other one's picking up nothing at all, and the problems I was having are not resolved. This is ridiculous.

Yet another letter of complaint on its way.


Quote:

Dear xxx Customer Reference xxxxxx Further to my previous letters, the faults in my box remain unresolved. I have fitted the attenuator, and as I predicted, this has not resolved the problems. I have paid for the installation of a new 48 element aerial, which is tuned to Black Hill. My terrestrial reception is now fantastic. The digital reception remains unreliable. The box does not tune itself to Black Hill; the tuners cycle through all the transmitters and do not stay on one transmitter for more than a few hours at a time. Tonight the help menu shows that the box is running version 2.44 and says that there is no transmitter. When I go into tuning information, tuner 1 is on 39 Black Hill but the strength and quality are at levels 6 and 8. An hour ago it was on 23. Tuner 2 is empty. When I move through the tuner settings, it doesn’t pick up any signal, even if I try to tune it to 39 Black Hill. Channel reception is inconsistent. This week E4 was unavailable on Sunday and Monday, available last night and is not available tonight. Other channels are the same – some nights they’re there, other nights they’re not. The box does not record reliably, probably because it’s not receiving the signals for what it’s supposed to record. I have done everything that TopUp TV have asked of me. I have fitted the attenuator. I have paid £146 for a new aerial. The box is still not working satisfactorily. I have now had no reliable digital service for 3 months, since I changed to the Anytime box. This is utterly unacceptable. Please contact me to advise how you intend to resolve this issue. As discussed previously, I can be contacted at home on xxx after 6pm. I look forward to hearing from you. Yours sincerely

I had a phone call from Top Up Tv inquiring if I want to upgrade my subscription. This reminded me I meant to actually cancel it so I asked over the phone for cancellation and I have been given 0871 number. When  I called Top Up Tv on 0871 number from my mobile. Spent a while on hold then spoke to some guy with a Russian accent for 5 (five) minutes - that's how long it took him to go through all 'so called' security check. After all of that hassle and having spent over £2 on a call I have learned from him that  the cancellation department was already closed. I didn't manage to cancel my subscription and they still charge me £7.99 for the old one, even though they hardly provide any channels for old customers anymore.
I'll let you know if I have found any way to contact them.

I sent my cancellation letter to enquiries@topuptv.com and got confirmation of my cancellation in 24 hrs time.

*Bump*

According to this thread on Digital Spy, the geographical alternatives listed in the database work for direct connection to customer services.Does this help anyone here?

Just thought I'd mention I have just used the 0159 number and after a few option menus got straight through to a very helpful engineer who solved my problem (series link stopped working) in about 1 minute.

Has anyone any new contact numbers for Top Up TV. I tried them all - 01592 587200, 0131 3488652, 0131 348 8623, 01592 587244. Recently I was getting a message saying that these numbers were going to be changing, but was then put through, but I am now just getting ' It has not been possible to connect your call. Please hang  up and try again.' Then it cuts you off! The 587200 number gets you through to a billing company who cannot help and give you the 08712 number, telling me it was a national rate number and some providers allow calls for free in their bundle! Have I missed that piece of news? Are they no longer higher rate calls?!

kaydee wrote on Jun 12^th, 2012 at 6:53pm:

Has anyone any new contact numbers for Top Up TV. I tried them all - 01592 587200, 0131 3488652, 0131 348 8623, 01592 587244. Recently I was getting a message saying that these numbers were going to be changing, but was then put through, but I am now just getting ' It has not been possible to connect your call. Please hang  up and try again.' Then it cuts you off! The 587200 number gets you through to a billing company who cannot help and give you the 08712 number, telling me it was a national rate number and some providers allow calls for free in their bundle! Have I missed that piece of news? Are they no longer higher rate calls?!

As mentioned previously, the helpline is operated by MGt.

The "old" 0871 number is 0871 271 2712 and this is now not recognised. The one published on the website is 0871 271 4272.

The 0131 348 8652 and 8623 numbers have one burst of long ringing and then are answered by a message saying "It has not been possible to connect your call. Please hang up and try again." I tried 0844 415 9159 and this goes through to the same message. The entry in the database does have other 0844 415 xxxx numbers which I haven't tried, but I wonder if they have gone the same way.

The crucial clue came when I called the 0871 271 4272 number as it has the same distinct single long burst ringing followed by a recording voiced by a Scottish lady. This led me to suspect that the number being sought may be near to the old 0131 ones.

I have to ask, do others not value this? Do we not regard an alternative number being worth 15 or 20 pence (or whatever it costs) ? (I ask this as another member has suggested that others don't value it.)

Had I not called this number I would have had no idea that the alternative may be nearby and would have probably just removed the entries from the database and left it at that. Therefore no alternative would have been available.

If everyone were to do a little (including, where we think it might help, briefly calling 084/087 numbers for research purposes) and we all pool our efforts we could have more alternative numbers.

I tried nearby numbers until I found 0131 348 8641 which is the Top Up TV Customer Services number which is what the 0871 number goes to after it plays the pricing message.

I tried to phone 0131 348 8641 and 0131 348 8641.  It said its not possible to connect your call please try again later.  I did try later on that day but it keeps saying the same words?

tom25 wrote on Jul 7^th, 2012 at 4:49pm:

I tried to phone 0131 348 8641 and 0131 348 8641.  It said its not possible to connect your call please try again later.  I did try later on that day but it keeps saying the same words?

Thanks for reporting this.

As you can see from previous postings, this number was only listed less than four weeks ago and has now been disabled. This followed another member pointing out that previously listed similar numbers gave the same message as this number gives now.

I have removed the number from the entries in the database and replaced it with "unknown".

I suggest that the new number may be nearby; see my posting of 12th June.

If anyone finds a working alternative, then please let us know. As this number has been disabled so quickly, then maybe there is little to be gained by listing any alternative if the company is likely to shut it down.

They have now offered their 'Service Team' phone number of 0871 271 4271 on a letter to me.
BT list this as 24p** per minute (VAT inc) from a BT line. You have to suffer ads and queues while you pay them!
No joy at finding a landline alternative - they really are very sneaky and work very hard to quash any alternates if we ever find them!! AVOID!!!!

edit * sorry, I got this wrong, and believe it should 'only' be 10.211p per minute!

kaydee wrote on May 20^th, 2013 at 4:18pm:

They have now changed their 'Help Centre' phone number to 0871 271 4271. BT list this as 24p per minute (VAT inc) from a BT line.

The number listed on TopUpTv.com seems to be 0871 271 4 272. (In that format)

However I cannot find any reference to the call charges from BT for that number. The closest is 0871 270 @ 10.211 p/per min plus the call set up fee.

Where did you find the charge @ 24p p/minute?

You've beaten me to it!!
I was coming back to edit my post!
I found it all quite confusing and somehow found a 24p price.

Yes, their web site still lists 0871 271 4 272.
Their letter to me states the Service Team number as 0871 271 4271 - all their spacings!
I received an email from TOPUP TV today telling me - "We can confirm that 08712 714 271 is not a premium rate number".
I did another search and, the same as you, could not find anything about 087127 numbers specifically, but also found the 10.211 price for 0871 calls!
I have lodged a complaint with Phonepayplus.org.uk who regulate the premium rate market, and they definitely describe 0871 as Premium Rate numbers!! - TopUpTV do not explain call costs to their helpline number and therefore I believe are in breach of regulations!!
If they are going to make life imposssible for us to avoid calling premium numbers, the least we can do is make them pay as well!!

0871 numbers are officially Premium Rate Service (PRS) numbers as they come under the aspices of PhonepayPlus, so the reply from Top Up TV is incorrect.

Perhaps someone needs to ask Top Up TV The Big Question: In the light of the Ofcom announcement of 15 April 2013, if you are to continue imposing a “Service Charge” on callers by using 0871 numbers, will you be declaring it now or wait to be told to do so?

Dave wrote on May 22^nd, 2013 at 12:10am:

Perhaps someone needs to ask Top Up TV The Big Question: In the light of the Ofcom announcement of 15 April 2013, if you are to continue imposing a “Service Charge” on callers by using 0871 numbers, will you be declaring it now or wait to be told to do so?

As I have already lodged a complaint with PhonepayPlus against TopUp TV I would happily ask them The Big Question, but when I followed your link I was surprised that it was mostly referring to 084 numbers, and the banners all refer to 084 users.
As TopUP have already proved, they do not believe their 0871 number to be Premium rate, I fear their first response to seeing the link, would probably be 'we don't use 084 numbers.......'

0871 271 4 272  G7 chargeband.

Even worse from Virgin Media 12.26 a minute plus connection. :o

Given that 0871/2/3 numbers have been dealt with by PhonePayPlus since 2009.  I find it hard to believe Top Up Tv are unaware they are  premium rate numbers.

http://www.phonepayplus.org.uk/News-And-Events/News/2009/2/Phonepayplus-outlines-transition-to-premium-rate-regulation-of-0871.aspx

Hidden away in there T&C http://www.topuptv.com/terms+conditions they say  "For customer services, please visit www.topuptv.com or call 0871 271 4 271 (calls are charged at 10p per minute from a BT landline. Calls from mobiles or other networks may be considerably more). Call centre opening times are on our website. "

Not sure how long it takes, but as yet nothing from the regulator!!