Anyone got a cheap number for Dudley CSA ive only got a 0845 number  :)

Postal address:
PO Box 55,
Brierley Hill,
West Midlands
DY5 1YL
Telephone Given: 08457 133 133
Minicom Given: 08457 138 924


Information Ive Found!
Child Support Agency  

Tel: 0191-225 4144 Fax: 0191-225 3461


Assesses, collects and, where necessary, enforces Child Support maintenance.  

Chief Executive
Doug Smith
0191-225 4144   Fax: 0191-225 3461
Email: csa-chief-execs-office@dwp.gsi.gov.uk    

Deputy Chief Executive
Mike Isaac
0191-225 0274   Fax: 0191-225 5985
Email: mike.isaac@dwp.gsi.gov.uk    

Directors

Child Support Reform Programme
Michael Foley
0191-644 3263   Fax: 0191-644 3280
Email: michael.foley@dwp.gso.gov.uk    

Customer Relations
Elaine Fox
0191-225 5428   Fax: 0191-225 4916
Email: elaine.fox@dwp.gsi.gov.uk    

Finance
Jim Edgar
0191-225 7743   Fax: 0191-225 3461
Email: jim.edgar@dwp.gsi.gov.uk    

(Acting) IS/IT Strategy
Marilyn Stirling
0191-225 7895   Fax: 0191-225 4510
Email: deb.chakravarty@dwp.gsi.gov.uk    

Operations
Mike Isaac
0191-225 0274   Fax: 0191-225 5985
Email: mike.isaac@dwp.gsi.gov.uk    

Performance and Implementation
John Oliver
0191-644 3693   Fax: 0191-644 3695
Email: john.oliver@dwp.gsi.gov.uk  

Hi,

Just found out that the CSA that  was dealing with my case has now moved all its file for my area from Stockport, Cheshire to Bolton. I had 01 numbers for  Stockport but when I asked for Boltons number they gave me 0845 050 8488 I then asked for the 01 number olny to be told that the only number they had was the 0845 number.  I found this hard to believe. I can't find an alternative number on this web site, I have tried on the internet,  with no luck.
Is anyone out there having dealings with the CSA at Bolton and who might have their 01 number I would be very grateful as I tried ringing them and when it connected I was hanging for ages and I didn't get through. This only adds to the pressure of paying the bills, which I would have thought the CSA would have had more sympathy about, but I suppose they have got to get their money from somewhere.

Many thanks Maggie

The CSA website lists a few numbers to call when you may be calling from outside the UK (see this page).

Falkirk 01324 625758
Hastings 01424 465095
Dudley 01384 480188
Birkenhead 0151 649 0861
Belfast 028 9043 8596

Try the nearest one to Bolton from the numbers above.  You may have to play dumb and see if they can transfer you.

The problem is these are the main contact centres used by the CSA but each contact centre may have smaller offices helping them out and this is where I suspect your case is now being dealt.

If no success with the above, then post back with an address (including) post code as it could be its being dealt with in the local DWP office.

Thanks bbb_uk  going to ring either the national helpline for their address and/or Stockport because they did ask if I wanted their address to liaise via the post (and we know how long that can take) I will also try the Dudley number and act dumb, have done that before and it sometimes work. If and when I do find a number I will let you know for other members.  

I love this website and it has helped me alot in the past to find 01 numbers I have also past it on to friends.

Will let you know the outcome of my findings.

Thanks again Maggie

Does anyone know of the Child Support Agency Numbers Bolton Office
ie 0845 0508509.
Coastee

North West England is covered by the CSA's Birkenhead office and the number is:

0151 649 2460

Funny enough we live in the Anglian Region and are gettting calls from Bolton and Crewe Offices hence the Bolton Office number.
Coastee

[quote author=coastee  link=1085557908/0#5 date=1171708127]Does anyone know of the Child Support Agency Numbers Bolton Office
ie 0845 0508509.[/quote]
I've joined your thread to the existing one. Some numbers are shown above.

If you selected the option to receive emails when someone replies, you will need to re-subscribe as this will not have been carried over when the thread was moved. You can choose to receive emails when a reply is posted on this thread by clicking here.

Coastee, the postal address of the North West CSA is actually in Crewe albeit they have a Liverpool telephone number:

CHILD SUPPORT AGENCY 2
CREWE DELIVERY OFFICE
WESTON ROAD CREWE
CHESHIRE CW1 6AA  

I tried their 0151 649 2460 number and it works  :)

The CSA in Bolton is run by Vertex. The details for Vertex are ( as found on google)

Manchester Rd
Bolton, BL3 2QN

01204 528731

I assume this will be the switchboard number and you will have to ask to be put thropugh to the CSA. Ive not tried it so if anyone has success please let us know

Child Support Agency (CSA)
Pedmore House
The Waterfront Level Street
Brierley Hill
West Midlands
DY5 1XA

08456090062

I have tried to find find the geographical number for Child support Agency www.csa.gov.uk using the above guide but was not successful. Will you be able to help.
Thank you

# Title amended ~ DaveM

sid wrote on Oct 18^th, 2007 at 10:38am:

I have tried to find find the geographical number for Child support Angency www.csa.gov.uk using the above guide but was not successful. Will you be able to help. Thank you

I don't know if this will work but go to..http://www.csa.gov.uk/en/contact/call-from-abroad.asp and instead of 44 put 0 in it's place. It might just work and worth giving it a try. Dial 141 first to withold your number so they can't see your call is coming from UK.

http://ec.europa.eu/civiljustice/maintenance_claim/maintenance_claim_sco_en.htm

08457 133 133 (for callers within the UK)

or +44 151 227 2274 (for callers from outside UK).

All those numbers that were previously verified as working for Child Support Agency are now not recognised. I have removed them, and post them here for the record:

Child Support Agency (CSA)             0845 713 3133       0151 243 1901             National Helpline General enquiries  Fax: 0151 2431906
Child Support Agency (CSA)             0845 713 7000       01752 726000             Plymouth switchboard; Also 01752 695111 Fax: (0845 7137016) 01752 726561
Child Support Agency (CSA)             0845 609 0082       0151 649 0861             Birkenhead
Child Support Agency (CSA)             0845 713 2000       028 9043 8596             Belfast
Child Support Agency (CSA)             0845 713 6000       01324 625758             Falkirk
Child Support Agency (CSA)             0845 713 4000       01424 465095             Hastings

Fortunately the CSA contact page gives geographic alternatives for international callers and I've listed these in the database.


[edit]The link to the CSA page is no more. Fortunately the Wayback Machine has cached it here.[/edit]

Iam trying to find the child support number for plymouth.
the number i have is 0845 609 0072.
if anyone knows the local number can you let me know.
thank you

Hello Nick59,

Welcome to SayNoTo0870

Have you tried the "Overseas" Number listed here ?

I suspect the 1st number is the one you need.

Please let us know how you get on.

:)

nick59 wrote on Nov 23^rd, 2010 at 11:15am:

Iam trying to find the child support number for plymouth. the number i have is 0845 609 0072. if anyone knows the local number can you let me know.

The number suggested by CJT-80, 01851 768053, is the one I listed in the database a few months ago. Have you tried it?  :-?

Child Support Agency has a block of 01851 768xxx numbers for its IVRs (automated menus); ignore the fact that they are Isle of Lewis numbers, they could go anywhere.

I am looking for a local number for child support agency in Edinburgh, my husband keeps using the
08456027428 and it costs a fortune, if anyone knows a local number could they please post it on here.
Thank you.

Hello and welcome to SayNoTo0870.com.

Please can you shed more light on this by providing more information?

The title of the thread is "Child support allowance" which does not bring up much, but in your posting you refer to the "child support agency".

You say that it is in Edinburgh, but do you have the full address?

Is there a website for this service?

I ask these questions because it might help someone find an alternative. Without them it is limiting the request to only those who "know" the number.

Hi
Sorry about that, it's called the child support agency and the address is
Child support agency
PO box 20
Edinburgh
EH91 5BD

I can't find a website for it.
Thank you.
I am also looking for the child benefit helpline number but i will post another thread with the details for that.

Julie59 wrote on Aug 27^th, 2012 at 10:15am:

Sorry about that, it's called the child support agency and the address is Child support agency PO box 20 Edinburgh EH91 5BD

Thanks for the clarification. I've joined the recent discussion on CSA to the existing one for it.

A couple of years back (see above) I discovered that CSA published alternative numbers, intended for overseas callers, but which work from the UK.

Each office has a number for maintenance calculated before and after March 2003 (not sure about that which was calculated in March 2003). There are, to the best of my knowledge, six offices, or certainly six which have alternatives each of which covers a portion of the country.

The Edinburgh PO Box 20 EH91 5BD is obviously not a physical location (as it's a PO box). It would appear that it is related to the Falkirk CSA office. The alternatives for that office are 01851 768061 for where maintenance was calculated after March 2003 and 01851 768083 for before.

Try whichever of these applies and let us know how you get on. Let us know which you tried (and which works, or not as the case may be).

Hi
Thank you for the number of the main office of child support
I rang
01851768061 and I got through, they think I came through on the 08456027428 number.
unfortunately they couldn't answear my question as the file has been sent to the clerical team in Plymouth and the number I have for them is  08450508485 so I am again looking for a local number to get through to them.
If anyone can find a different number could they let me know ASAP.
Thank you Julie.

I also do not have the address of the Plymouth child support agency.
Thanks Julie

Julie59 wrote on Sep 5^th, 2012 at 9:25am:

I rang 01851768061 and I got through, they think I came through on the 08456027428 number. unfortunately they couldn't answear my question as the file has been sent to the clerical team in Plymouth and the number I have for them is  08450508485 so I am again looking for a local number to get through to them.

Thanks for confirming 01851 768061 as a suitable alternative to 0845 602 7428; I have added this to the database.

This site's publically available database of alternative numbers lists some entries for Child Support Agency (CSA) for its various offices. Even though no entry is listed as being an alternative to 0845 050 8485, it is worth looking through the listing for CSA as this may provide a starting point, or even perhaps an alternative.

In this case, the number for the Plymouth office is listed as 01851 768053 (for maintenance calculated after March 2003). I suggest that you try it and let us know how you get on.

In cases where there is a 01/02/03 number listed that works for an 08 number that isn't included in the entry (as may perhaps be the case here), please let us know by posting in the forum and I or one of my colleagues will update the listing.

Julie59 wrote on Sep 5^th, 2012 at 9:28am:

I also do not have the address of the Plymouth child support agency. Thanks Julie

Good Morning, Julie,

After a bit of searching I came up with this page which is directed from www.csa.gov.uk

Then I clicked the "changes you need to tell the CSA about" link at the top, that took me to this page

I then clicked the "contacting the CSA" link and got to here

and then I clicked "if you are calling from abroad" at the bottom and got: +44 1851 768053 - which is 01851 768053

It's most likely a generic number, but I'd recommend calling it, and if they cause issues or refuse to help advise you are barred from calling anything other than an 01/02/03 number.

Please let us know how you got on.

There also appears to be an option to "e-mail" using the link on the contact page.

:)

Thank you for all your help and I did get through on
The 01851 768053 number and after ten minutes talking to him, he tells me the case has been transferred to Falkirk now
He is trying to put me through.
I give up I really do.
Julie

I don't belive it after 24 minutes on the phone getting through to Falkirk they hung up.

Julie59 wrote on Sep 5^th, 2012 at 1:26pm:

Thank you for all your help and I did get through on The 01851 768053 number and after ten minutes talking to him, he tells me the case has been transferred to Falkirk now

Thanks for the feedback. I've added the 0845 050 8485 number to that entry so that a search will bring it up.

Sorry to hear that you're getting the run-around. These organisations really do need kicking into touch.

Well I got through to Falkirk and she says this is a clerical case and they can't deal with it !!!!. When I asked why it's through to clerical she says it's cos over a fault on there computer system and our case is on clerical, this is crazy the whole CSA is.on top of that she says I failed security even though I can talk about my husbands case!!!!!.

Just a very big thank you to everyone who has helped me.
I eventually got through to falkirk and spoke to our case worker.
It took an hour and half but i did it.
Just hope other people can get through and it's quicker for them.
Thanks again
Julie

Can you please help me I'm trying the alternative for the Birkenhead after 2003 child support agency office which is 0845 609 0082 which is in the list on this site and 01851768069, but I'm getting the response this number is unrecognised,i have also tried most of the others with the same response, has anybody got any free alternatives?
Thankyou

theskid wrote on Mar 6^th, 2013 at 1:37pm:

Can you please help me I'm trying the alternative for the Birkenhead after 2003 child support agency office which is 0845 609 0082 which is in the list on this site and 01851768069, but I'm getting the response this number is unrecognised,i have also tried most of the others with the same response, has anybody got any free alternatives? Thankyou

I've joined your posting to the existing thread for Child Support Agency.

Previously, we found that CSA had published +44 1851 7680xx numbers for "overseas" calls and these were the ones that are now not recognised.

I understand that there have been some changes to the CSA over the last few months. The new contact page is here and there is one "Child Support Agency Helpline" which is 0845 713 3133. It doesn't give any overseas number.

However, other nearby numbers are still in service. Here is a list of the 01851 768xxx numbers I tried:

050 na
051 na
052 na
053 nr
057 nr
061 nr
065 nr
069 nr
073 nr
083 nr
090 na
093 nr
097 na
098 na
099 Straight through to agent
100 "Thank you for calling the Child Support Agency. We are sorry all our lines are busy at present. Your call has been placed in a queue…"
101 na

Key

na "Thank you for calling the Child Support Agency. We are sorry this line is not available at present. Please call again in an hour's time. …"
nr Not recognised


Those in italics were listed in the database (now removed). Based on what I've found, it might be worth trying 099 and/or 100. Failing that, try some others in that range.

Or maybe what works and what doesn't varies over time. For example, maybe those that are na do work successfully sometimes, or maybe they always answer with that message.

Whatever you do, please let us know what you try and how you get on with each, so any that do work can be listed. All feedback will help us to help others with the same query.

hi I have been ringing the alternative number 017 one and its saying number doesn't exsist

You should call the new 0300 or 0345 numbers listed on their official website.

These always cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and mobiles.

jaslo137 wrote on Sep 7^th, 2015 at 12:43pm:

hi I have been ringing the alternative number 017 one and its saying number doesn't exsist

Hi there the official Child Support Agency numbers are here

Out of interest what number did you call?

:)