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Main Forum >> Geographical Requests >> Orange Mobile Customer Services (PM and PAYG)
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Message started by n00n00 on Dec 19th, 2004 at 12:29am

Title: Orange Mobile Customer Services (PM and PAYG)
Post by n00n00 on Dec 19th, 2004 at 12:29am
Hi i tried the orange PAYG number listed on this site (the free one), but there is no longer an option "3" to press.

I managed to get through ok the other day, but I think it was a one off, and i can't seem to do it again.



~ Edited by Dave: Thread title amended

Title: Re: Orange PAYG customer services
Post by dfarry on Jan 10th, 2005 at 1:54pm
Yes I just called them using the 0500 number and got through, but when I spoke to someone they said as I am PAYG, I would have to call a chargeable number.

They would not....despite me asking and questioning the reason behind the high price of the premium rate number...give me an alternative free phone or at least geographic number.

Title: Re: Orange PAYG customer services
Post by andy9 on Jan 31st, 2005 at 9:07pm
08000797777

I called this today; given it yesterday evening by Orange contract cs as payg dept.

(Contract ending and they're sending payg sim instead - so maybe it's just new registrations). Worth a try though

Title: Re: Orange PAYG customer services
Post by andy9 on Feb 2nd, 2005 at 9:58pm
Apologies. It probably is just for new sim registration; and there's a different one if you want a new number or are a new customer. I just thought its similarity to the 2222 I remember could be helpful.

Nothing to stop you trying though!

Title: Re: Orange PAYG customer services
Post by Dave on Feb 3rd, 2005 at 8:35pm
Orange have on 1 0800 prefix allocated to them. That is 0800 079 (see Numbers administered by Ofcom). That gives 10,000 numbers to try. Maybe someone wants to start mapping them out...

Title: Re: Orange PAYG customer services
Post by questa on Feb 6th, 2005 at 10:46am
You can call Orange PAYG free on 0800 079 4040 - this is their secret number for shops to call, but they can't tell that you've used the free one.  There's an interesting option on this number for Retail Support - this will put you through to the people who run the shops, great if you have a complaint!

Title: Re: Orange PAYG customer services
Post by derrick on Mar 24th, 2005 at 12:27am
A number I have used is  0800 801080  this is the switchboard, then ask for customer services

Title: Re: Orange PAYG customer services
Post by Smasher on Mar 25th, 2005 at 5:33pm
I've been trying to contact Orange PAYG, and when I dialed 0800 80 10 80, I was presented with many options but none of them seemed to point at PAYG - all were for Pay Monthly.

And I also tried questa's suggested number 0800 079 4040, but that carries a recorded message saying "This number is currently out of use".  Anyone know of the new number/a different freephone for Orange??

Title: Re: Orange PAYG customer services
Post by derrick on Mar 25th, 2005 at 6:54pm

wrote on Mar 25th, 2005 at 5:33pm:
I've been trying to contact Orange PAYG, and when I dialed 0800 80 10 80, I was presented with many options but none of them seemed to point at PAYG - all were for Pay Monthly.

And I also tried questa's suggested number 0800 079 4040, but that carries a recorded message saying "This number is currently out of use".  Anyone know of the new number/a different freephone for Orange??


I have just used this number and asked a question about my PAYG phone, the phone was immediately answered by a human who gave me the info required

the number is 08000791050


Title: Re: Orange PAYG customer services
Post by questa on Mar 25th, 2005 at 11:11pm
08000794040 works fine, its the number the shops use - i just tried it and it is working fine didly dandy

OPTIONS:

1. Customer accounts - you want this one!
2. Returns - shop wont cancel your contract? Pretend to be a shop and do it here!
3. Blacklisting and coverage - check if there are network issues in your area
4. Store maintenance, IT systems - order a new computer for an Orange shop! or send aload of engineers round to fix various things. They won't even check you work there
5. Online registrations (Enable) - no use to you guys really, POS - order a load of posters and some dummy handsets!, store support - good for complaints, these guys are in charge of the shops

Title: Re: Orange PAYG customer services
Post by Smasher on Mar 26th, 2005 at 11:02am
:-[ Not sure what I did wrong earlier but it works fine now :-[  Thank you both ;D

However, I now have a question about unlocking phones from a network... ::) see the new topic on the "Cheap Call Providers" board for details ;D

Title: Re: Orange PAYG customer services
Post by mclarenf1 on Mar 29th, 2005 at 9:33am
ive dialed all of the above numbers but still not getting throuh to the PAYG helpdesk, yet yesterday, they transfered me through to PAYG no problem :-[

Title: Re: Orange PAYG Customer Services (Mobile)
Post by peterlittleton on Nov 20th, 2006 at 8:54pm
Called Orange Customer Services earlier this evening to alter the registered user of a phone I had with them. As the phone is on PAYG, called on 0800 0790005 from our landline. After 85 minutes in the queue listening to music. I dialled 450 from the mobile and then chose options 1,4 and 2 from the menus and got into the anothe queue but listening to the same music. Orange CS answered the call from the mobile after 15 minutes, by which time the Landline queue had been on for 100 minutes so I ended that call.

The CS lady apologised but it is clear that they do not like answering calls from landlines using the 0800 number even though they are paying for you to hold.

This is even worst customer service than Sky, I had thought about having Broadband via Orange but after experiencing such dreadful CS there is no way I would do that. I'm glad that my new mobile is with Tesco expecially as there is now a Geo number to call the CS that gets answered in a reasonable time.

Title: Orange pay as you go mobile
Post by ajp on Feb 12th, 2010 at 4:19pm
Anyone know alternative to 07973100145 which is a number from a landlineto Orange support for Pay as you go Phones.  The one listed is only for Monthly payment phones
Cheers

Title: Re: Orange pay as you go mobile
Post by Dave on Feb 12th, 2010 at 5:53pm

ajp wrote on Feb 12th, 2010 at 4:19pm:
Anyone know alternative to 07973100145 which is a number from a landlineto Orange support for Pay as you go Phones.  The one listed is only for Monthly payment phones

Hi and welcome to SAYNOTO0870.COM.

I repeat comments made elsewhere that Orange uses 0870 numbers for all its offices and customer helplines are 07 number operated by itself, which on principle is the same.

Take your pick from the 0800 numbers. If you have to call the 07973 number, then it will be treated as a mobile call from any other network other than Orange. So if someone has a mobile with inclusive minutes on, they will apply there. Not sure what it will cost from an Orange mobile because Orange could bill it differently to other 07mobile numbers.

If calling from a landline, use 18185 during the week as it will cost 6ppm (charged in whole minute intervals) plus 5p connection.

Title: Re: Orange PAYG Customer Services (Mobile)
Post by ajp on Feb 18th, 2010 at 8:30pm
Thanks for the swift response.  I tried again with the 0800 0790440 number and this time got through to Pay as you go where they attempted to solve my problem.  Still on going but at least the number works.
Thanks again.  Great website :)

Title: Re: Orange PAYG Customer Services (Mobile)
Post by Dave on Feb 19th, 2010 at 11:53pm

ajp wrote on Feb 18th, 2010 at 8:30pm:
Thanks for the swift response.  I tried again with the 0800 0790440 number and this time got through to Pay as you go where they attempted to solve my problem.  Still on going but at least the number works.
Thanks again.  Great website :)

Following your posting I did some investigating. It turns out that the IVR (menu) on 0800 079 0440 is also on quite a few other numbers. I have gone through the database and tidied up the entries for Orange.

As well as 0800 079 0440, there is 0800 801080. Select option 1, 4, then 2 for pay as you go. Then select option 3 to be prompted for your Orange Pay as you Go phone number, the same as dialling 450 or 07973 100450.

Title: orange-ee
Post by gabbyevs on Dec 11th, 2012 at 2:08pm
does anyone have a newer updated number for orange tried the freephone ones it just cuts me off saying please call 07973 one which defeats the point

Title: Re: orange-ee
Post by Dave on Dec 11th, 2012 at 2:41pm
Please can you list each number you tried so we may know which ones they are which would also be useful for future reference? Also, this would enable us to remove them all without the need to spend the time ringing them all.

Title: Re: orange-ee
Post by Barbara on Dec 11th, 2012 at 3:16pm
I used the freephone number for the Executive Office 0800 0791034 on 5th November and it worked fine, perhaps that would be worth a try?    They seem a bit more able to deal with issues than those on the ordinary number anyway.

Title: Re: Orange Mobile Customer Services (PM and PAYG)
Post by Dave on Apr 4th, 2013 at 5:48pm
Dialling the main number, 0800 80 10 80, and selecting option 2, followed by 1 and then 4 used to go through to Pay monthly customer services (where it asked for the caller's mobile number). It now does not and instead gives out the number 07973 100150 or 150 from an Orange mobile. As such, we now have no alternative listed for Orange Pay monthly.

However, for Pay as you go, options 2, 2 and then 4 go through to an announcement requesting a pay as you go number be entered.

Title: Re: Orange Mobile Customer Services (PM and PAYG)
Post by bigjohn on Apr 5th, 2013 at 4:07am

Dave wrote on Apr 4th, 2013 at 5:48pm:
Dialling the main number, 0800 80 10 80, and selecting option 2, followed by 1 and then 4 used to go through to Pay monthly customer services (where it asked for the caller's mobile number). It now does not and instead gives out the number 07973 100150 or 150 from an Orange mobile. As such, we now have no alternative listed for Orange Pay monthly.

However, for Pay as you go, options 2, 2 and then 4 go through to an announcement requesting a pay as you go number be entered.


You can use the EE Freephone Number 0800 956 6000  option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob. ;)

Title: Re: Orange Mobile Customer Services (PM and PAYG)
Post by Dave on Apr 5th, 2013 at 8:57am

bigjohn wrote on Apr 5th, 2013 at 4:07am:
You can use the EE Freephone Number 0800 956 6000  option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob. ;)

Thanks for this bigjohn. I've added it for Orange Pay monthly; we have an alternative for Pay as you go. When I last checked, T-Mobile's own 0800 numbers worked for customer services and I haven't been notified to the contrary.

Title: Re: Orange Mobile Customer Services (PM and PAYG)
Post by Dave on Jun 23rd, 2013 at 11:48am

bigjohn wrote on Apr 5th, 2013 at 4:07am:
You can use the EE Freephone Number 0800 956 6000  option 4 and get connected to Orange pay monthly,or payg customer services. Also T-Mob. ;)

I have just tried this, by selecting option 5 for existing customer and option 3 for (Orange PM). The route has been closed down as it redirects to 150 from an Orange phone or the 07973 number from other networks.

Thanks to no one for pointing this out.

Pay as you Go users can still call 0800 801080 and select option 2, then 2, then 4 to be put through to what I believe to be the same as dialling 450.

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