Does anyone know an alternative to 08451 27 29 20 ?

Please do some spadework by reading Guide to finding geographical numbers.

Your search - "TN9 2ZP" 01732 - did not match any documents. Believe me I have tried the brute force method and was hoping you might have some more sophisticated method  ;)

Their main office number is 020 8929 8800. You can try that and ask for customer services.

That is their HR department! They are going to be a bit puzzled when people call in complaining about the rail services. They helpfully gave me 0845 1272920 as the "correct" number.

Southern Railway is a new franchise, so the Internet Archive is of no use.

All I can suggest is that you search for their parent company, Govia.

OK, it used to be Connex South Central, and the code we're looking for is probably 01233 (it's still the minicom number).

A Google for connex 01233 finds a few pages that might be worth looking at.

One number that jumps out is 01233 617640, although that's for Connex South-Eastern.

Thanks for that. I tried that number (unobtainable) and did various searches for connex, govia & southern railway with that prefix and excluding textphones, but did not find anything. They must have this number locked in a vault somewhere! I think you are right about the code since the textphone is on that prefix, assuming all enquiries are handled in Ashford.

It's a difficult one cause it's a new company. I doubt the old franchise holder's number would be any good. They will probably be operating from different offices, although I can't say for certain.

That gave me an idea, since the textphone number has not changed it must be the same location. Searching for the new textphone number I found the old textphone number alongside a reference to a geographic voice number! When I called 01223 617640 the mystery deepened: a breathy female voice announced that the number had been seized by http://www.inclarity.co.uk/Solutions/Numbering-Solutions.aspx who I should call to discover more about "global data and roaming solutions". Actually the page I looked at was less than honest in its description of 08xx pricing, so maybe Southern are not even recieving any revenue?

When I did some searching yesterday, the textphone number, in addition to some fax numbers and their office address were the same as when it was South Central/ Connex South Central. I guess when the franchise was taken away from Connex, they brought in new management, but most of the staff would have stayed the same.

As we know (from experiences with the likes of BAA, for example) when they introduce 0870 they usually disconnect the old number - they aren't completely stupid!

I am trying to find a geo number for Southern Rail, Go Ahead House,  26-28 Addiscombe Road, Croydon, Surrey, CR9  5GA non-geo 0845 7272930.  I have to phone during peak time and as is a complaint would prefer not to pay them for the priviledge of complaining.  Have tried thro site under travel and unverified entries but no joy.  Any help greatly appreciated.

Try:
SouthernFranchise operator
New Southern Railway Ltd
Managing Director: Charles Horton
Go-Ahead House
26-28 Addiscombe Road
Croydon
Surrey
CR9 5GA

Tel: 0870 830 6000 (customer services)
Fax: 0870 830 6001
Telephone 020 7983 6100

Franchisee

GOVIA Limited (subsidiary of Go-Ahead Group and Keolis SA)
Chief Executive: Keith Ludeman
Go-Ahead House
26-28 Addiscombe Road
Croydon
Surrey
CR9 5GA


Website: www.southerntrains.co.uk

from googling CR9 5GA

A switchboard may help.

Let us know how you get on (please).

www.southernrailway.com

shows the ngn to be
08451 27 29 20. The no posted by you should be 08451 (not 08457) 27 29 30 and is the fax no.

The call centre appears to be in Tonbridge. Kent. Southern is a trading name of New Southern Railway.

If my memory serves me right, havent you already posted the same request before.

www.southernrailway.com

Many thanks big john for your very comprehensive reply.  Unless my memory is failing me (and this is a distinct possibility) I have not requested this information previously-have only just got into a dispute with Southern Rail, at least my daughter has managed it whilst visiting a friend at Sussex Uni in Worthing!  Many thanks once again for your help.

sorry meant to thank tanllan, with reply to big john.

Not to worry Tanllan has given you a geographical no to work on,and hopefully they will put you through. I think your find the 0870 numbers have been replaced,by the 0845 numbers.

As i thought you did make the same request titled (RAILWAYS) on the 17th May 05. But at least you have got a geo no this time.

I remember I had a huge row with one of the station managers at victoria and he threw his card at me and stormed off.

Ken Langley

It has the following on it:-
t:020 7922 6201 br: 0026201
f 020 7983 7264 br: 0027264
m 07808 811517

See how you get on with that stuff

Southern Rail Customer Services are based at Tonbridge, Kent.

01732 371 712