Does anyone have a non-0870 number for car insurance claims from Frizzell?

The 3rd party who drove into my car was insured with them, and it was very costly for me to be put in a Q for over 15 minutes each time I tried to call them.

The only time I got to speak to a human being I was given a direct dial number of 01202 753674.

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~ Edited by bbbuk: Thread title amended

You could try their main free number and see if they will put you through - 0800 134 134

Try 01202 752007

I have discovered that the numbers listed for Liverpool Victoria have been changed and some no longer work  except for new customers. Some of the geos no  longer work either, because they deliberately cut off the call, so presumably these will need to be verified again?

This is of course an ongoing problem, because as these scamming entities realise that people are using this site to circumvent their revenue they take steps to disconnect and conceal. There really is no effective solution to this?

~ Edited by Dave: Thread split off and renamed

Further to dorf's post, I have now removed these numbers from the database: 0800 709709; 0800 122000; 0800 272311 and 0800 0288492

Dave
On 2nd November I posted a geog number under the post heading Liverpool and Victoria Insurance. It was 01202 292 2333. It still works and answers LV (which is the abbreviation of Liverpool and Victoria who I believe merged with Frizell and now call themselves LV)

sorry for the typo, the number was and is 01202 292 333

Liverpool Victoria (Frizzell)             0845 609 7191       01202 752007             Existing customers

I can verify that the above 01202 number works, have just used it in place of the 0845 number.

Can it be placed in the verified section please.

reserved wrote on Feb 8^th, 2010 at 1:46pm:

Liverpool Victoria (Frizzell)             0845 609 7191       01202 752007             Existing customers I can verify that the above 01202 number works, have just used it in place of the 0845 number. Can it be placed in the verified section please.

Thanks for this. I've amended the listings. This 01202 number appears to be suitable for all new and existing business and is in fact answered with the same IVR (menu) as is on the 0845 number.

Another number which also has options for new and existing business, although with a slightly different IVR is 0800 220790 which is useful for landline users who pay for their calls.

The replacement number for geo number 0845 640 5266: 0800 220 790 is not recognised but he other 0800 756 8829 is recognised.

almowstine wrote on Feb 8^th, 2010 at 2:32pm:

The replacement number for geo number 0845 640 5266: 0800 220 790 is not recognised but he other 0800 756 8829 is recognised.

Thanks for this. By pure coincidence you're reporting numbers for Liverpool Victoria, just reserved did! When you make a report like this, can you put the name of the company?

As I said above, 0800 220790 is live and working. The 0845 640 5266 is answered with the same IVR (menu) as the other similar 0845 numbers which is also on 01202 752007.

Hi everyone

As of today
01202 752007 no longer works

I think 0800 7568201 still works (only tested out of hours and got the 'office closed' message)
Extra number
0800 374028 definitely worked this afternoon

stephenbrowning wrote on Jul 7^th, 2010 at 11:15pm:

As of today 01202 752007 no longer works I think 0800 7568201 still works (only tested out of hours and got the 'office closed' message) Extra number 0800 374028 definitely worked this afternoon

Hi Stephen and welcome to SAYNOTO0870.COM.

I've removed 01202 752007 and replaced it with 01202 753501 which is answered with an IVR for quotes and customer services for motor and household insurance.  :)

stephenbrowning wrote on Jul 7^th, 2010 at 11:15pm:

Hi everyone 0800 374028 definitely worked this afternoon

I also used this a couple of days ago so it can be verified.


~Edited by bbbuk: Amended title

reserved wrote on Jul 9^th, 2010 at 11:27am:

stephenbrowning wrote on Jul 7th, 2010 at 11:15pm: Hi everyone 0800 374028 definitely worked this afternoon I also used this a couple of days ago so it can be verified.

Thanks. I've added this to the motor and home insurance customer service and claims entries.  :)

The verified alternative number for 0845 640 5630 (home insurance claims), 01292 753505, does not work and directs you to dial the 0845 number. An unverified number, 01202 879044, also does not work and directs you to dial 0845 640 5912. The one unverified number that does work is the main switchboard number, 01202 292333 and I used that successfully to get through to the claims department.

During the course of my conversation I was given another number to get back to them on, for buildings insurance claims, which was 0845 605 7840. When I queried whether there was a geographic alternative, he just suggested I dial the main switchboard number, 01202 292333 and ask to be put through. He fully understood why I would want such a number and bemoaned the fact that, in the US, where he used to work, most companies use free phone numbers for such things!

Sorry about not adding this to the existing thread, I really did search first using various search terms and nothing came up!

kasg wrote on Mar 6^th, 2012 at 2:09pm:

The verified alternative number for 0845 640 5630 (home insurance claims), 01292 753505, does not work and directs you to dial the 0845 number. An unverified number, 01202 879044, also does not work and directs you to dial 0845 640 5912. The one unverified number that does work is the main switchboard number, 01202 292333 and I used that successfully to get through to the claims department. During the course of my conversation I was given another number to get back to them on, for buildings insurance claims, which was 0845 605 7840. When I queried whether there was a geographic alternative, he just suggested I dial the main switchboard number, 01202 292333 and ask to be put through. He fully understood why I would want such a number and bemoaned the fact that, in the US, where he used to work, most companies use free phone numbers for such things!

kasg, are you with LV? If so you are a "member" and have a right to voice your feedback or complaint to LV directly. As far as I can tell LV are a Mutual organisation which means they answer to their customers or "members". More info about this is here

With regards to voicing your feedback or complaints they have a dedicated page here which includes their e-mail address as well.

If enough people voice their views then LV has more people to have to listen to.

Good Luck

kasg wrote on Mar 6^th, 2012 at 2:09pm:

The verified alternative number for 0845 640 5630 (home insurance claims), 01292 753505, does not work and directs you to dial the 0845 number. An unverified number, 01202 879044, also does not work and directs you to dial 0845 640 5912. The one unverified number that does work is the main switchboard number, 01202 292333 and I used that successfully to get through to the claims department. During the course of my conversation I was given another number to get back to them on, for buildings insurance claims, which was 0845 605 7840. When I queried whether there was a geographic alternative, he just suggested I dial the main switchboard number, 01202 292333 and ask to be put through. He fully understood why I would want such a number and bemoaned the fact that, in the US, where he used to work, most companies use free phone numbers for such things!

Thank you very much kasg for posting this.

I've tidied up the entries for LV; all are now titled LV= Liverpool Victoria (Frizzell).

As well as the main switchboard number, 01202 292333, there are some freephone numbers:

1. Existing business (with option for new quotation): 0800 272188

1. Car Insurance
2. Home Insurance

Selecting either of these, there are further options and both are the same:

1. Discuss or make changes to existing policy
2. Direct debit
3. Renewal
4. New quotation

This is a direct alternative for 0845 609 7191, 0845 640 5266 and 0845 640 5621 which answer with the same IVR (menu).

2. Renewals 0800 374028 and 0800 220790

This is a direct alternative to 0845 640 5288.

3. New quotations

0800 023 2638
0800 066 5270
0800 756 5886
0800 756 8020
0800 756 8022



Thanks again kasg for bringing this to my attention.

CJT-80 wrote on Mar 8^th, 2012 at 4:12pm:

kasg, are you with LV? If so you are a "member" and have a right to voice your feedback or complaint to LV directly. As far as I can tell LV are a Mutual organisation which means they answer to their customers or "members". More info about this is here With regards to voicing your feedback or complaints they have a dedicated page here which includes their e-mail address as well. If enough people voice their views then LV has more people to have to listen to. Good Luck

Thanks for that, as they seem to be fairly laid back about giving out the main switchboard number, perhaps I could suggest that they put it on the website as an alternative to the 0845 numbers. It does appear on this page (found using Google).

Incidentally, LV is so much cheaper than anyone else for my home insurance that it's almost embarrassing. Well worth a try.

CJT-80 wrote on Mar 8^th, 2012 at 4:12pm:

kasg, are you with LV? If so you are a "member" and have a right to voice your feedback or complaint to LV directly. As far as I can tell LV are a Mutual organisation which means they answer to their customers or "members". More info about this is here Good Luck

You are only a member if you have certain products with them.
If you have car/home etc insurance with them you are a "customer"! see here

I can confirm that we have just used the following number (0800 023 2638) listed as unverified in the database as an alternative to 0845 608 1074 & can confirm it works, used to contact car insurance.  Please could this number now be moved to verified.   Thank you.

Barbara wrote on Mar 22^nd, 2014 at 2:30pm:

I can confirm that we have just used the following number (0800 023 2638) listed as unverified in the database as an alternative to 0845 608 1074 & can confirm it works, used to contact car insurance.  Please could this number now be moved to verified.   Thank you.

Thanks for letting us know.

The freephone was already verified but it didn't have the 0845 number so I have added the 0845 to the existing entry.