I'm looking for a direct line for Thorntons Chocolate.
Can anyone help?

According to the Thorntons Direct website, 0845 121 1911 or 0800 454537 may be the numbers you want.

If you want Thorntons' Head Office, BT's 118500 site suggests:

Thorntons  plc
Ret Confecs
Head Office
Thornton Pk
Somercotes, Alfreton
DE55 4XJ

(01773)  540550

And 192.com suggests:

THORNTONS HEAD OFFICE
THORNTON PARK
SOMERCOTES
ALFRETON
DERBYSHIRE
DE554XJ

01773 540 550    

01773 540 757    

Thanks Bill. I will try to add these new numbers to the list, as I didn't find the 0845 number user friendly.

I know there is already an alternative for Throntons (0845 121 1911)
But on there mobile site they also supply 01773 83 88 88.

Just thought I would let you know in case it's of use to someone

Thought it was quite good of Thorntons to provide this one.

Sam

http://i62.photobucket.com/albums/h119/samwsmith1/photo-1.png?t=1290204377

That would make sense, it's an Alfreton number.

Well done for finding that out.

samwsmith1 wrote on Nov 19^th, 2010 at 10:06pm:

I know there is already an alternative for Throntons (0845 121 1911) But on there mobile site they also supply 01773 83 88 88.

Thanks for this.

I've removed the old number we had for Thorntons which is now not recognised: 01773 540550.

The 838888 number is also given on the Thorntons mobile site.

The contact page gives the address:

Thorntons PLC Head Office
Thornton Park
Somercotes
Alfreton
Derbyshire
DE55 4XJ

T:      0845 075 7565

Customer Orders/Online & Catalogue Enquiries
T:      0845 121 1911
E:      wwwcustserve@thorntons.co.uk

Corporate Gift Enquiries
T:      0845 124 0012
E:      businessgifts@thorntons.co.uk

Website Support
T:      0845 074 0081
E:      wwwcustserve@thorntons.co.uk

Franchise Information
T:      0845 075 0056
E:      franchiseinfo@thorntons.co.uk

All other customer service queries
T:      0800 454 537
E:      tplccustserve@thorntons.co.uk


The head office number, 0845 075 7565, goes to a message identifying it as Thorntons head office. The franchise information number, 0845 075 0056, rings with no (quick) answer.

All the rest are (now they're closed) answered with the same Thorntons closed message, as is on 838888. The opening hours are given as Monday to Friday 8:30am to 6pm.

I went through the 8388xx block and found most of them not recognised. Those that are in service have that closed message on and they are 00, 01, 02, 03, 04, 05, 54, 67, 74, 75, 78, and 88.

Further investigation during opening hours will be required to ascertain which is which. It will also be useful to know whether the 0800 number is a suitable alternative to the 0845 numbers for orders and web support.

---

I haven't found the main switchboard number yet either. Numbers in the office appear to be 01773 542xxx and I believe that these are extensions 3xxx. I've tried obvious permutations like 542000, 542345, 542222 and so on.

Using the directory, stores are extension 7 followed by three-digit store number. Eg Swindon Great Western is x7293. I found this having got through to the directory of names on 01773 542456. I spelled "swi" in the hope of getting the extension number of the switchboard. I also tried the first few letters of "reception" and "operator" but got nothing. The shops do have geographic numbers published, but if that changes, this may be a way of getting through to them.