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Main Forum >> Geographical Requests >> Virgin Atlantic
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Message started by reggie on Mar 11th, 2005 at 10:21am

Title: Virgin Atlantic
Post by reggie on Mar 11th, 2005 at 10:21am
Does anyone have a number for VirginAtlantic ?

Title: Re: Virgin Atlantic
Post by Tanllan on Mar 11th, 2005 at 1:24pm
Virgin Atlantic Head Office 01293 562345 - from their website.
Of any use?

Title: Re: Virgin Atlantic
Post by sa0001 on Mar 15th, 2005 at 10:35pm
What department  \ site do you need?

Bookings and Info is 01293 747747

562345 is reception @ the office.

Title: Re: Virgin Atlantic
Post by DaveM on Mar 16th, 2005 at 12:11am
May I be so bold to suggest that before you make such a blatant statement, that you check your facts. Even the website noted the change and Google showed it as well.

That number was changed some time ago to 08705 747 747.

I expect that you were also the one that added it to the new numbers.   ::)

Title: Re: Virgin Atlantic
Post by sa0001 on Mar 17th, 2005 at 12:01am
Sorry - i'm going on the directory which is clearly wrong, I didn't realise they had taken the others out of service - can't help then (and no I didn't add anything).

If someone had wanted something specific then I may have helped.

Title: Virgin Atlantic Flight Information 0871 984 0840
Post by aaroncox on Feb 4th, 2007 at 5:56pm
Does anyone know the landline number for Virgin Atlantic Flight Information 0871 984 0840 - i think Virgin is based in Crawley, West Sussex?

Title: Virgin Atlantic Staff contact numbers.
Post by redant on Feb 12th, 2008 at 6:36pm
Don't post much but read the comments regularly.  Thought I would share this with everybody.  My daughter works for V.A.  Before she sets out on her trip to Heathrow she has to call in to check that the flight is leaving on time and there have been no problems with the inbound flight.  No problem there except the number she has to call is an 0870 number.  In addition all contact numbers for staff to the Virgin H.O. are 0844 numbers. I complained to a personnel manager as my phone bill was escalating and managed to get a geographic number.  However, I have been told this will only work for a short time as soon the main number is changing to 0844 and I assume they will then change their underlying geographic number.  It's one thing to rip your customers off, but to rip your staff off seems a step too far.

Title: Re: Virgin Atlantic Staff contact numbers.
Post by Dave on Feb 12th, 2008 at 8:16pm
So all DDI numbers to the office will become 0844? What about us looking for the proper 01/02 numbers?

As a starting point, we have some VA 0844 412xxxx numbers in the database which are allocated to "Cable and Wireless (Energis)". The local code for VA is 01293 and CWE has one prefix: 01293 47.

01293 473121 says that the number is for Virgin Atlantic outgoing calls only and refers back to the 0870. So we have the starting point. Perhaps the original requestor will come back with some more information.

Try 01293 473000....... (as per 0870 5747747)

If you can provide some information, then perhaps we can work out how to convert the 0844 number to the 01293 number.

Ticketing services 01293 473500
Upper-class support 01293 473600
Reservations with loads of waffle to keep you hanging on 01293 473700 (as per 0870 1904470/0870 3802007)
VA Flying club 01293 473800 (as per 0870 1616059)
Flight Info 01293 473989 (as per 0871 9840840)
Virgin staff line 01293 473994

Title: Re: Virgin Atlantic Staff contact numbers.
Post by Dave on Feb 12th, 2008 at 9:08pm
As you can see, there are quite a few numbers we had, until now, not uncovered. Perhaps you can provide the 0870 number she has to dial for info - see if we can find the 01293 number for it.

Most numbers say they are for outgoing calls only.

Title: Re: Virgin Atlantic Staff contact numbers.
Post by redant on Feb 15th, 2008 at 1:36pm
Sorry have not been able to obtain 0870/0844 numbers as my daughter is away-will post on her return.  The main Virgin switchboard is 01293 562345 and this is the number which is stated will change to a 0844 number in due course.  The number she has to dial to pick up details of her flights is 01293 473869, there is a non geo number which this relates to but have removed details from my phone as I have told her to only dial the geo number.  As stated will post non geo numbers when she gets back.

Title: number not in your list
Post by lizmar77 on May 22nd, 2008 at 8:23am
Hi, I am so impressed with this website!  ;D There is not a result for an alternative number for 08703802004. This is part of Virgin Atlantic Airways - it is the number to ring for assisted travel for disabilities. If you manage to find an alternative, others could use it in the future. Many thanks.

Title: Virgin Atlantic Mates Rates Line
Post by Deadly_Robots on May 26th, 2008 at 7:20pm
Virgin employees have a number that they can call to get discounted rates on Virgin Atlantic flights. The problem? It's an 0870 number. Alright, so you're probably still saving money on your actual flight, but that depends on how long you're on hold for. And whether or not you're actually in the UK. I have a UK discount but I don't currently live in the UK, so this 0870 number costs me a small fortune to dial - any discount I have is immediately out the window.

If someone can get the geographical number for this one  - 0870 145 4749 - I'd probably do a little dance in honour of them.

Title: Re: Virgin Atlantic
Post by Dave on May 26th, 2008 at 8:15pm

Deadly_Robots wrote on May 26th, 2008 at 7:20pm:
Virgin employees have a number that they can call to get discounted rates on Virgin Atlantic flights. The problem? It's an 0870 number. Alright, so you're probably still saving money on your actual flight, but that depends on how long you're on hold for. And whether or not you're actually in the UK. I have a UK discount but I don't currently live in the UK, so this 0870 number costs me a small fortune to dial - any discount I have is immediately out the window.

If someone can get the geographical number for this one  - 0870 145 4749 - I'd probably do a little dance in honour of them.

As per reply #7 above, VA have numbers in the range 01293 473xxx. The Virgin Staff Line is 01293 473994. Does that have a 0870/0871 number?

If you are an employee, can you shed light on the 0844 numbers that redant says VA now uses in its offices above?

Contact numbers (beginning 0870/1) are published by VA are here.

Key
OCO "The number dialled is for Virgin Atlantic outgoing calls only."
C Customer line (may be new reservations or customer services) with loads of waffle - not all have the same options, some mention destinations
G General reservations & enquiries (as 0870 5747747) - starts off as C, has option for travel agents then gives four options: 1) Flight Info 2) Economy/premium economy reservations & info 3) Upper-class reservations 4) Website queries
FI Flight Info (as 0871 9840840)
FS Virgin Flight Store (as 08701 43 43 53)
R Straight to reservations
@ Answerphone/voicemail
Rings no answer
> 0870 redirector message

Numbers 01293 473000 to 3999 (All those not shown are OCO):

000 G
015 "We are sorry to keep you. Please hold and your call will be answered as soon as possible." Then into queue, no idea what dep't.
150 G
400 Virgin Atlantic Customer Relations (as 0870 4646747)
404 Richard Branson's Office
500 Virgin Atlantic Ticketing Services (as 0870 3802005)
600 Upper Class Support (as 0870 1909900)
650 Virgin Atlantic Special Assistance (as 0870 3802004)
700 C - for Barclays customers
751 @ Lisa Harmon
754 @ Dee - Is this Dee Cooper, Director of Product & Service?
755 @ #33755
756 @ #33756
800 Flying Club
829 €
830 Straight into queue - no idea what dep't
831 Straight into queue - no idea what dep't
832 Straight into queue - no idea what dep't
834 Virgin Atlantic Customer Relations
843 "Thank you for calling Virgin Atlantic. The office is now closed..." No idea what dep't
869 Virgin Atlantic Crew Logistics
871 Lost Baggage/Property (as 0870 1904470)
872 FI
875 Flying Club Support
876 R
878 Flying Club
879 Flying Club
881 answers "Test"
884 Virgin Cargo Reservations (as 0870 060 1670)
885 Virgin Cargo Reservations (as 884)
886 Virgin Cargo Reservations (as 884)
887 Virgin Atlantic Cargo Shipping - Pets line & others (as 08450 701 701)
889 Virgin Atlantic Aviation Security
900 Staff Travel Department
902 G
903 Virgin Atlantic Ticketing Services
933 FS
934 FS
935 Virgin Atlantic Group Sales (as 0870 190 4404)
937 FS
938 FS
939 FS
940 FS
941 FS
942 Friends of Richard
943 as 942
944 G
947 >
951 Virgin Nigeria redirector - 0844 4121788
952 C - Option for flying to US to provide advanced passenger information details
954 R
969 Virgin Atlantic Sales support
975 C - Option for Shanghai, Cape Town, Johannesburg, Dubai, when pressed says "Upper Class Support"
976 Pre-order Duty-Free Team (as 0870 1903003)
978 Mates Booking & Fairs Information Line (as 0870 1454749)
983 C - Possibly Flying Club
989 FI
994 Virgin Staff Line - Menu: 1 Voicemail | 2 - Dial extension number | 3 - Speak to operational planner
996 "We are sorry to keep you. Please hold and your call will be answered shortly."
998 Flying Club
999 G

E-mail addresses appear to be firstname{dot}lastname{at}fly{dot}virgin{dot}com

One, two, three and dance..... 01293 473978..................  ;D  ;D

Title: Re: Virgin Atlantic
Post by Deadly_Robots on May 26th, 2008 at 9:20pm
Sadly I'm not an employee of Virgin Atlantic. I was part of the NTL/Virgin Media Credit Control team. I left the company recently but my Staff Benefits haven't expired yet. I do still have some friends who work within the company, so I'll put some feelers out and see if I can get some info for that other thread*.

Thanks for the help here :)

[edit]* This sentence refers to reply #6 of the current thread.[/edit]

~ Edited by Dave: Threads now merged

Title: Re: Virgin Atlantic
Post by Dave on May 27th, 2008 at 3:35am
I've mapped out all numbers 01293 473000 through to 3999 and these have been added to the above post. Most say they are for incoming calls only. It has revealed more alternatives to the published 0870/1 numbers, which are now all in the database (search for virgin atlantic).


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