I want Customer Services but the number listed( 0141 2049004) seem only to access new customer alternatives (even though it is the overseas contact number listed on the back of my bill!).
Apologies if I've missed something

Dial a 141 prefix and tell them you're in France on a long weekend break when you 'phone.

wrote on Mar 19^th, 2005 at 7:05pm:

I want Customer Services but the number listed( 0141 2049004) seem only to access new customer alternatives (even though it is the overseas contact number listed on the back of my bill!). Apologies if I've missed something

You can try these numbers

0141 2402040

0800 885555

0800 281400

Another number listed in the unverified numbers is 0141 2049016.

I have just tried to phone Goldfish customer services on the 0141 204 9004 number shown in the verified list and it took me to "new applications".

After a bit of research I discovered the overseas enquiry number is 0141 204 9012. Although their automatic system answers "Oversease customer services" it transfers you to a normal operator.

I have now listed the new number on the unverified list.

. . . and if you'd looked closely at the database, it was already in there !!  ::)

I've now changed our entry so that the 0141 204 9012 is the main alternative and 0141 204 9004 is now in the other info with 0141 204 9005.

This is the problem with some of the older numbers. As time goes by, the companies may alter their usage & our database info then goes out of date.

Thanks vm for the info though.   ;D

I have just tried to phone customer services at Goldfish credit card on their 0141 number and received a recorded announcement telling me that the number was no longer in use and to phone an alternate 0870 number. I tried all their other 0141 number and received the same announcement.

I then called their 0800 activation line. When they answered the person I spoke to was able to answer my query, but I reckon it won't be long before they realise what is happening and stop doing that.

Does anybody have any new alternative numbers?

MBNA use all 0800 numbers.  Change your card (and tell Goldfish why).

None of the 0141 numbers listed on the site will currently work.  You are referred, by recorded announcement, to the 08705 number.  >:(

Time to move to a better provider?
The Nationwide does not levy the otherwise widespread 2.75% on foreign transactions - and the rate also seems good.

But I don't think there are any loyalty points associated with their account.

I just called 0800 0321938 (from the unverified list).  It took me through to Morgan Stanley Customer Services (parent company).  The woman told me I had dialed the wrong number, but then connected me  ;D

Martin_rosen wrote on Apr 23^rd, 2007 at 1:23pm:

But I don't think there are any loyalty points associated with their account.

Martin Lewis recommends the Egg Money card - 1% cashback (capped at £200 p.a.).

Goldfish are systematically closing down their geographical numbers and offering 0870 numbers.   However, use one of their 0800 numbers and ask to be transferred to the appropriate Department.   It worked for me but how long will that last?

wee scottie wrote on May 3^rd, 2007 at 1:11pm:

It worked for me but how long will that last?

Perhaps until enough people move to a more honest card company?

I've just removed the following from the database as they all have a pre-recorded announcement redirecting to 0870 5111444.

Goldfish Credit card       0870 5133000             0141 2049016             Points Redemption
Goldfish Credit card       0870 5111444             0141 2049012             Customer services (24/7)
Goldfish Credit card       0870 5111444             0141 2049009             Customer Value dep't (closures, balance transfer rates, etc.)