Anyone got a number for Acer's customer support number - 0870 401 5066 ?

Ive seen one here for acer but i dont think its for the customer service number.

Thanks, not happy with them because i bought a pc from them and when the pc turned up it didnt work so im trying to get hold of them to give them a piece of my mind but because it costs so much im having to email them but of course would rather speak to someone.

Thanks again.

Try:-

Acer  UK Ltd

(01753)  699200


Dakota Ho, Poyle Rd
Colnbrook, Slough
SL3 0AY

Ask for customer services and of course, make a polite complaint about their using of premium rate telephone numbers! :)

so they wont charge the premium rate even if they put me through to customer services?

so what is that number for? also where did you get it from and what is that address?

Thanks  ;D

No ! They don't charge you anything other than a normal phone call to the landline number, but they won't put you through to Technical Support either !! I'm assuming it's them that you want. You don't give much information, but when I checked the Acer website, 0870 853 1000 was the number for Technical support and not the one you've given. Your number is nowhere that I could find so I suggest that you confirm it.

Now it could be that it's for a different product. You will need to check and give us as much information as you can. The cheapest option is to call them on 01 40732 14  using 1899 or a similar Telco.

See Dave's Guide to finding geographical numbers for some help (as your new to the site) in finding some more details for us to work with.

erm i want to talk to them about the pc i want replaced and that i want to cancel my 2 year warranty, would i need customer services?

ths is the website with the numbers

https://sslrelay.com/s77548008.oneandoneshop.co.uk/sess/utn;jsessionid=1542491f7c3f933/shopdata/index.shopscript

Sorry but the company you're dealing with is NOT Acer uk. It is in fact -

CET (UK) LIMITED
9 Creative Lofts
15 Northumberland Street
Huddersfield
West Yorkshire HD1 1DT

Internet details about them are very few & far between and none of the normal company number searches gave anything. Very secretive !  :-/

The best & cheapest option to contact their Customer services is on the number I gave above, 01 40732 14 using 1899 or a similar Low cost Telecom Provider. It will only cost you 3p for connection and .5p/min after that. (click on the 1899 to link to their website). You don't have to change your normal phone provider to use them.
A lot cheaper than the 0870 call you must admit.  ;D

whats this telco thing? do i have to change my telephone provider?

lol, so what number do i have to phone to contact acer uk?

See my amended post above where I have tried to explain my information better ! ::)

Acer UK switchboard is on 01753 699200. You can ask for Customer services (you won't get Technical Support) but they will just tell you that your problems are only resolveable by CET (UK) Ltd.   :o

01753 699200 is sales and marketing and they said i should ring the 0870 number for customer support.

what number can i ring then?

My original posting is 2nd one down.  I did a simple search on BT's search site -  http://www2.bt.com/edq_resnamesearch
I knew that Acer are based in Poyle near slough (I drive past them sometimes) so I put in Slough as the town and it came up with the address and phone number which I copied & pasted into my posting.

Just dialled this number:

Acer (UK)  0870 8531000    01753 699230    Technical Support

for Acer technical support. There's a recorded message saying the number for tech support has changed to (yes you guessed it!) 0870 8531000. If you press '0' you do get through to a (very snotty) receptionist, who tries to tell you again the number has changed to 0870 8531000. After explaining that I paid for free national calls and had no intention of paying for an 0870 number she reluctantly, but somewhat rudely put me through, with a parting quip 'I can't believe someone is so mean not to pay 7p!'. I don't mind 7p, but when I make at least 10 0870 calls a day, 70 a week, 3650 a year, you get the picture, yes as I pay for free national rate calling I do feel just a little bit conned having to pay £250 a year for calls I've already paid for! So, if you're bored and have free national rate calling, give this rude lady a call and ask to be put through to technical support. She may find there are many other 'mean' people out there demanding fair play from their telcos!

Rant over

Ragged

wrote on Jul 5^th, 2005 at 3:17pm:

'I can't believe someone is so mean not to pay 7p!'

Can't believe that acer is so greedy. Even if they have plenty of company. :(

[glb]'I can't believe someone is so mean not to pay 7p'[/glb]

And don't forget, it's 7p a MINUTE, not 7p per CALL.

A 1 minute call, would merely involve someone saying hello, and giving basic information, assuming the call was answered by a human, rather than a machine.

When you get call queueing, or of course longer customer service calls, transferring between departments, being put on hold, whilst info is being sought, then you're talking about a 20 minute call sometimes, and thats £1.40 and not 7p.

And yes, like most other people on this site, I am mean, and won't pay £1.40 if I can make the same call for free.

When I talked to the Acer switchboard, they were very helpful. The problem has probably come about because they (Acer) do not have the Tech Support people at that location, so it would be an outside call for them to put you through to the outsourced company that does it for them in Plymouth.   ::)

Therefore the only number they would be able to put you through to would be the 0870, which automatically gives you the options and routes you to the next available free Customer services operator logged onto the call centre system.  As it's another company, there's no guarantee they even have the Geo number, other than the switchboard for Esplex of 01752 243800   :-/

Does anybody know the number for Acer spares dept? It's actually an outside company (name unknown) 0870853 1007. I  have tried 4 times to reach them , only to get a 5 minute wait and then a recorded message.

Just googled for 01752 515515

Please add it to the list if any good.

If not try the Irish or NI numbers via 18866 etc.

Good Luck :)

This is just a quick moan about contributors that add numbers to the Unverified list without checking them further first.

01752 243800 was added to the numbers as the alternative for 0870 8531000 Acer Tech Support. This of course is NOT the case !  :-/

This is a Plymouth company called Esplex who are outsourced to do the Tech Support for Acer, as is often the case with many companies today. This number is for the switchboard, who will NOT put you through to Tech Support and as most Customer service calls are of a similar nature, NOT to them either. 0870 is the route you are requested to take.  :-X

HOWEVER, with some careful thought and ringing around, I found that 01752 243889, 90, 91, 92, 93, 94, 95, 96, 97 are for Customer services, and should provide a start if someone else would like to try digging on the other numbers from 01752 243800 upwards to 01752 243899.

I will not guarantee that they will deal with your call on ACER, only that they are Customer services.

A guaranteed good number for the Tech Support Fax is 01752 319864. That might even get them to call YOU back !  ;D

Hello people.

I just tried phoning 01752 243889 and got through to the direct line of a nice lady who tried to put me through but couldn't.  She said she'd email them and ask them to call me back, but that's not likely to happen now is it?   :-/

CB

I work/worked for ACER. Here are a few notes

• They are closed during lunch 12.30 - 1.30pm
  
• Best is to ring the  number 0870 853 1002 and that gets you through to the Dedicated line
  
• The first question you get asked is where did you buy the machine?
  
• Comet warranty = 2 years; Staples warranty = 1 year; Laptops for teachers scheme warranty = 3 years
  
• Note. Unless you have called before, they have no record of where you bought the machine from.
  
• Whichever number you dial, press the option for ACER advantage and bought within the last 5 days and you get to the front of the Q.
  
• Those receiving the call have no idea what options people have pressed.
  
• Email: to email the neccessary person firstname_secondname@esplex.com
  (Esplex do the call centre work and fix the Laptops - Desktops are outsourced to another company)
• Complaints: you're lucky to be able to speak to a manager - you'll get fobbed off well before that.
  
• Trading standards is not worth the effort but Watchdog sends chivers down managers spines.
  
• Computer faults:
       Remember it's a call centre.
       Minimal training;
       Some people have very little IT knowledge;
       The main aim is to get through as many calls as possible.
  

Sorry I cannot say much more but I hope this helps   8-)

stuartw101 wrote on Mar 28^th, 2005 at 2:40pm:

Anyone got a number for Acer's customer support number - 0870 401 5066 ?

Could revenue from their 0870 number fund the service they offer their customers?  

The correct use of non-geographical numbers does seem preferable being charged for services by other methods.  If for example, companies invoiced everyone instead, the cost of the additional administrative overhead would be prohibitive, and without doubt passed on to the consumer.

I'd rather pay 50p a minute, via a non geo number, to a technical service helpline, than £1.50 by other methods.  

Has anyone looked at this side of the debate in any of the other threads?

All said and done, if you don't leave room for profit, then customer service/consumer support will be the first to suffer.

sixpence wrote on Feb 8^th, 2006 at 2:31pm:

Could revenue from their 0870 number fund the service they offer their customers?

Possibly. But that is not the issue. The controversy surrounds the fact that this 'revenue' collection is covert and that an 0870 number is perceived as being charged at some 'normal' 'national' rate.


sixpence wrote on Feb 8^th, 2006 at 2:31pm:

The correct use of non-geographical numbers does seem preferable being charged for services by other methods.  If for example, companies invoiced everyone instead, the cost of the additional administrative overhead would be prohibitive, and without doubt passed on to the consumer. I'd rather pay 50p a minute, via a non geo number, to a technical service helpline, than £1.50 by other methods. Has anyone looked at this side of the debate in any of the other threads?

Yes, which is why a premium rate number should be clearly marked as such. That is, it should be prefixed 09. This includes any NGN which gives such benefits as revenue and/or routing services. Just because it costs less than 10p/min doesn't make it acceptable to say that it's not premium rate. This is because premium rate isn't a definitive rate or a call that costs over so much, but a way of paying for a service through telephone charges.

As I said, this is now done covertly by the current 084/087 setup, where service providers don't have to mention the cost of their numbers and can mislead their customers.

Dave wrote on Feb 8^th, 2006 at 3:41pm:

sixpence wrote on Feb 8th, 2006 at 2:31pm: Could revenue from their 0870 number fund the service they offer their customers? Possibly. But that is not the issue. The controversy surrounds the fact that this 'revenue' collection is covert and that an 0870 number is perceived as being charged at some 'normal' 'national' rate.

So rather than say no to 0870 why don't you campaign that calls to non-geos announce their tariff to consumers?  

I regularly phone a non-geo that announces, “All calls to this number will be charged at 50p a minute by BT. Prices from other networks may vary.”  It’s up to me the consumer to decide whether I’m willing to pay for that support.  

As it happens, I’ve been delighted with that particular support service and I find it far cheaper than were I to be invoiced by a separate accounts department, incurring related packing and postage overheads, staff wages, heating and rates etc. It’s also far cheaper than employing a local engineer to do the work for me at £30 plus per call out.

Additionally, customer support is more convenient as they invariably help fix the problem in a matter of minutes whereas engineers may not be available for days.  The most recent problem I had was fixed in 3 mins 50 seconds to be precise.  (I’ll leave you to do the maths.)  Furhter more, my business isn't hampered with disruptions and the ROI of the customer service at 50p a minute is well worth it.

I know you mean well but you really must consider the rest of us.  Your perceptions, as you call them,  may well be the result of being ripped off by the minority who abuse the non geo facility.  That's life sadly.  Rip offs merchants are here to stay, but I'd rather you didn't steer the Ofcom ship towards more expensive billing systems from customer support lines that are currently providing an excellent and very valuable service.

sixpence wrote on Feb 10^th, 2006 at 1:06am:

So rather than say no to 0870 why don't you campaign that calls to non-geos announce their tariff to consumers?

Because that would be shutting the stable door after the horse has bolted!

This doesn't just involve consumers, but also surrounds the businesses that use them. They opted to use them based on the premise that they are charged not more than (national) callers currently pay. They are also often tempted by the revenue.

So now having an 0870 is accepted as the norm. How do you propose that providing clear pricing information after years of 'national rate' will allow customers to choose? Would you be happy to go into a shop to find nice cheap prices, and when you come out, you pay for the item and the time talking to the assistant?


sixpence wrote on Feb 10^th, 2006 at 1:06am:

I regularly phone a non-geo that announces, “All calls to this number will be charged at 50p a minute by BT. Prices from other networks may vary.”  It’s up to me the consumer to decide whether I’m willing to pay for that support.

I agree, it is up to you. Advertisements are covered by regulations which mean that prices are shown. It also means other things such as queuing is not allowed on 09 numbers, but this doesn't apply on 084/087 numbers.


sixpence wrote on Feb 10^th, 2006 at 1:06am:

I know you mean well but you really must consider the rest of us.  Your perceptions, as you call them,  may well be the result of being ripped off by the minority who abuse the non geo facility.  That's life sadly.  Rip offs merchants are here to stay, but I'd rather you didn't steer the Ofcom ship towards more expensive billing systems from customer support lines that are currently providing an excellent and very valuable service.

My perceptions are based on the fact that the telephone regulator allowed 0870 numbers to become charged at higher rates than geographical numbers. This is an anti-competitive charging arrangement whereby all call carriers charge about the same. Thus, it knew that as competition has driven down the price of (geographical) calls, this could never be so with 0870 (and 0845).

The regulator created the National Telephone Numbering Plan whereby all premium rate (revenue sharing) numbers were prefixed 09 accordingly. It also allowed them to be referred to as 'national rate' and placed them outside the 09 category.

What I would like to see is a clear playing field. I am not out to stop all sorts of revenue generating numbers. Are you happy that when you phone your bank or insurance company, they could be 'earning' money from your call?

Hello, I`ve been trying to get through to the acer parts line (different from customer services and helpdesk) I've tried the switch board but they apparently cannot pass me through at all.
Ive been trying several numbers at random and did some searches on google to no avail.
If anyone could help me I would appreciate it very much.

I`m currently trying to get trhough to their complaints line (obviously without much avail) on 01752243924

I'm trying to get my hands on Mark so I can finally get a simple cable that I`ve been waiting for since January. I`ve received 3ETA's for it now (obviously all of them passed without getting anything) and am quite tired of having to hold all the time only to get cut off.

Many thanks :)

Found this if it's of any use
http://www.petercooper.co.uk/archives/000612.html
HEAD OF ACER UK CALL CENTRE:

the head of the Acer UK call centre is ANDREW PARSONAGE, email , tel. 01752 515515 extension 752, or you can call him directly without going through the switchboard, on 01752 243 752.


http://www.instruction-manuals.co.uk/category/computer/acer.htm    (Caution - dated 17/11/99)
Spare parts for acer machines are available from:-
* ICR - tel:01752 332500

http://www.howtofixcomputers.com/bb/ftopic78748.html
OPPPPPPPPPPssss dropped a total bollock there. actually its in Plymouth and
the companies called Esplex full address is Unit M, Eagle Road, Langage
Business ~Park, Plympton , Plymouth, Devon. PL7 5JY. Tel number is 01752
515515. Web address is www.esplex.com and email is service@esplex.com

http://www.applegate.co.uk/company/11/17/660.htm
Acer UK Ltd
Acer House
Poyle Road, Colnbrook
Slough
SL3 0QX(Road Map)
Berkshire
Tel: 01753 699200
Fax: 01753 699201

The ICR number I found as well unfortunately you get nowhere with them. Did manage to get through the complaints line though. they are offering to pay for the phone costs, maybe interesting for every one else who spends months on the phone to them?

woohoo atlast I got through to this mark guy. the complaints number I gave in a previous post goes to a "christina" not the fastest to answer but just let it ring and ring, someone will answer and while it doesn't connect it doesn't cost you a penny.

If they claim that there phone exchange is down just tell them that they are lying and that you`ve been put through 5 minutes ago by someone else ( Angie, Patrick, Mark,Mrs. Foster  are a few names that do work their and who are they to say they haven't put you through)

Shocking though that, that is what it takes to finally get stuff sorted out.
Anyway hope this helps someone.

Number just been entered into the database for 'technical' is 01752 243924. It says that this was given out by switchboard on 05/06/06.

If you ask me, that receptionist needs some serious stress relief. :D

but seriously, it's a shame they've done this, particularly as Acer have one of the best tech support services for computers that I've ever come across.  They sorted out my laptop in no time, including return and replacement, and they were also really polite, and not just in the 'give me the please and I'll fix it' way but also in the 'so how are you doing' and 'I know, when I was at Uni...' way.

Personally, having paid £1200+ for a laptop, a few extra quid doesn't seem to matter much, and I think the quality of service is well worth it.

That having been said, thanks for the number!

Cheers.

Hussein.

patwa wrote on Jul 6^th, 2006 at 1:55pm:

Personally, having paid £1200+ for a laptop, a few extra quid doesn't seem to matter much, and I think the quality of service is well worth it. That having been said, thanks for the number! Cheers. Hussein.

Surely when you bought your laptop, you bought either an extended warranty, and your laptop came with a warranty that you paid for in the price.

Either way, paying an extra few quid should matter, because you're paying for something you've already paid for.  It's a bit like paying for a train ticket, the train breaks down half way, and they then arrange a taxi to complete the journey at your own expense.  You've already paid for the train ticket, so why should you then pay extra when things go wrong!!

they number that in the database   do not work  01752243890 or 01752243891+ 898  or 01752243901+912  for  warranty support or tech support :(

Hi

Yes it appears that they have removed access through these numbers very recently. I believe they have changed their internal systems so that it only allows calls that have been made through the 0870 number. Pathetic really.

I got around this problem by calling Acer Customer Services on 0208 283 3000, say you are calling from abroad (France, Italy, Spain...) and tried to call the repair centre on the 0870 number, but it didn't work. They will then dial the repair centre and connect you through.

Don't know how many times we'll get away with this though, but surely they won't accuse you of lieing... and perhaps they will realise that WE DON'T WANT TO CALL YOUR 0870 NUMBER!

Quote:

I got around this problem by calling Acer Customer Services on 0208 283 3000, say you are calling from abroad (France, Italy, Spain...) and tried to call the repair centre on the 0870 number, but it didn't work. They will then dial the repair centre and connect you through.

If you are going to do this, make sure you suppress caller ID information so they can't see where you are calling from by dialling 141 before the normal call digits.

See http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1138400882

This is VERY IMPORTANT!

Getting back to the problem of trying to contact Acer Laptop Tech Support............
Has anyone managed to do this on a geo number??
I have been fobbed off by many of the suggested geo numbers above saying that they only have the 0870-853-1000 number & that there is no geo number!!
Can this be true?  >:(

Hi all,

Anybody got a geographical number for these please?  I've got a feeling this is going to be a LONG call ............. & they only list an 0870 number!

Many thanks

From 192.com:

ESPLEX
BEECHWOOD WAY
PLYMPTON
PLYMOUTH
DEVON
PL7 5HH

01752 515 515
01752 332 544 fax

Suggest you prefix the geog. phone number with 141 when you call so that they don't know where you are calling from).

You may want to look at this website for feedback on their technical support:

http://www.laptopshowcase.co.uk/suppliers.php?id=1

(not very encouraging)

That's great, Thank You :)

I WANT them to know where 'm calling from ;)  They are soon going to be as sick of me as I am of them!

By calling 01752243924 i got through to Craig from 'Acer Technical Support'.
It takes a while to answer but it will usually be answered, but your not paying whilst its ringing.
He asked me where i got the number from as he doesn't normally take calls from this direct line.
He refused to continue the call and told me to ring the 0870 number.

There is now an entry for Acer's main number 0870 8531000. It answers with "Welcome to Acer Warranty Support" and gives a menu.

This same menu is available on about 20 numbers (that I've found anyway).

I've removed a couple of other entries which are now dead. "Information Line" was 01752 243751 which is now NU.

I've merged all Acer threads into this one, so I'll summarise what we know.

The old UK head office was Dakota Ho, Poyle Rd, Colnbrook, Slough, SL3 0AY. Tel 01753 699200 (now not recognised).

Acer UK's new head office (from contact page is:

Acer UK Limited
Acer House
Heathrow Boulevard III
282 Bath Road
West Drayton
Middlesex
UB7 0DQ

Tel: 020 8283 3000

This is not the location of customer services and technical support. They will not put you through.

Customer services and technical support is provided by Esplex, a subsidiary of Acer, based in Plymouth. There is a BBC News report from February this year about jobs being lost to Poland.

The addresses www.esplex.co.uk and www.esplex.com forward to the Acer UK homepage. The Acer UK contact page gives:

Acer (Infoteam Technical Service and Repairs):
Unit M
Eagle Road
Plympton
Plymouth
PL7 5JY

The main switchboard is 01752 243800. They may put you through. The old switchboard number, 01752 515515, is now unobtainable.

In reply #16, posted in August 2005 by DaveM, he says he found some customer services numbers: 01752 243889, 90, 91, 92, 93, 94, 95, 96, 97. He also gives technical support fax as 01752 319864, although this was busy when I tried it just now.

Some interesting points from ex-employee APDAVID07 in his only post on our forum. See reply #18 for them.

Reply #24 from a very nice man in May 2006 gives the head of Acer UK call centre as Andrew Parsonage, extension 752 or direct dial 01752 243752.

In July 2006 (reply #27) I noted that someone had submitted 01752 243924 for listing in the database as "technical" and that this was allegedly given out by the switchboard. In reply #37 noto says he/she got through to Craig from Acer Technical Support on that number.


The Acer UK contact page still gives 0870 853 1000 as the technical helpline, but a recording says that it has changed to 0871 760 followed by the last four digits. So I gather all Acer's 0870 853 xxxx numbers are now 0871 760 xxxx.

As you can see, the Esplex office numbers appear to be 01752 243xxx. Please report back by posting here if you try any numbers and how you got on as this will help others looking for a number for Acer. :)

Found 01752 581300 for Esplex at http://www.mylocalservices.co.uk/Devon/Maintenance_and_Repairs_Tech/249565/Esplex_Ltd.html

Dave...the story so far.. trying to get to ACER support without it costing a fortune.

R#18 0870 853 1002 message outside hours....which it isn't!
R#16 01752 243 800 unobtainable
R#40 01752 581 300 redirects to 0870 number.

I hope this feedback, even if it is negative, helps others.

Frank

I just tried 01752 581 300 and it is answered with an IVR (menu) which identifies it as "Esplex". There are options for different departments such as HR. Selecting the one for customer support redirects callers to the 0870 853 1000 number.

What about the other numbers up to 897 that were suggested?

And again "we don't have access to your information on this number, call 0871......" That was on 01752 243889.
I give up  >:( THEY WIN!!!

Thanks for your help.......

I just tried 0208 283 300 with my number withheld. I said I was calling from outside the UK, she didn't fall for it, she gave me the +044. When I said I didn't want to pay an extortionate rate for the call she said that there was no alternative. I asked her to pass on my displeasure to her management and she replied that she has been doing so since 2003! She sounded so fed up with it all...I know how she feels! :-[

Frank11 wrote on Nov 18^th, 2009 at 3:04pm:

And again "we don't have access to your information on this number, call 0871......" That was on 01752 243889. I give up  >:( THEY WIN!!! Thanks for your help.......

If you don't mind me saying, I think you give up too easily. 01752 243814 is answered as "Acer Warranty Line". Other support numbers are nearby (820/1/2).  ;)

Yes indeed...I just tried that number it does answer but when you select an option it redirects you to call 0871 etc...... I have other things to do too you know :)

Frank

How about 01752 243820? I've just tried it and got straight through to someone within 20 seconds or so.

I got an answer too...but unfortunately they are not a line that will or can help me with my ACER query. The company must have these lines to support lots of other products too. The very pleasant gentlemen redirected me to 0871........ I should have it tattooed onto my forehead before the day is out  :'(

I appreciate all your help but I do now officially give up! :-X

Cheers
Frank

Frank, thanks for the feedback. We tried and it's important to find out what doesn't work.

Ive tried every number mentioned or in the database and it either gets through and the option for technical support is disabled or its somebody's direct line

Have just bought an Acer Smartphone and they show 0906 706 8000 as the technical help line (at 50p/min)

got an 0117 350 1031 number but that does not work either

On my phone call plan I get free 0845 and 0870 numbers but I cant find any of these that work either

Has anyone contacted Acer Smartphone Tech support?????

Sure someone has?

Pete  :'(

ive just rang

01752 243889   parts department at the plymouth repair centre, happy to speak with me but couldnt give repair info out as all calls have to go through the rather annoying abroad call centres, a pain in the **** he said he knows the stresses, but he was able to let me know where my spare parts were coming from and how long it would take...

they recieved my laptop 18th march, requested required parts of which come from POLAND, and take 5 to 10 days ( 2weeks ish) to arrive. then have to be fitted/tested then laptop returned a.s.a.p to me...

The number i rang for ACER them selfs took me to INDIA... as i did ask them what country i had come through too......



Good luck to anyone that has to use this rather annoying service!!

I got a lot of help here from operative who was very sympathetic he gave me emails and escalation email and contact address.

http://acer--uk.custhelp.com/app/chat/chat_launch/