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Message started by reggie on May 12th, 2005 at 7:37am

Title: 18866 shock
Post by reggie on May 12th, 2005 at 7:37am
Just dialled a local(0208) number and got the message that it was 30p per minute, yes  thirty p!! I know from experience that what they say is what you pay regardless of the website.so please be warned. I hope it is a temporary blip and not the end of cheap calls.

Title: Re: 18866 shock
Post by bigjohn on May 12th, 2005 at 7:44am
The best thing when this sort of thing happens,is to go to the call18866 site,and have a look at your online invoice,to see what they actually charged you.

Title: Re: 18866 shock
Post by bill on May 12th, 2005 at 9:00am
Martin Lewis is contacting them urgently (he has a mobile number he can ring them on).

See HERE.

Title: Re: 18866 shock
Post by bigjohn on May 12th, 2005 at 10:05am
I have just perused the 18866 web site.If you go to it
www.18866.co.uk/faq.php   and look under FAQ you will see they have posted a response to this problem, and if anyone was overcharged they will refund them.

If anyone uses 18866,or 1899 i suggest they keep ther tariff annoucement turned on,so you can pick up charging problems like this.

Title: Re: 18866 shock
Post by LV426 on May 13th, 2005 at 10:25am
I made a call, wrongly charged at 30p.  Within the same day, the charge was reversed and the correct 2p applied.  Pretty good and quick, I'd say.  I suppose it depends on whether or not someone tells them it's happened.  Which I did, by email.

Title: Re: 18866 shock
Post by NonGeographicalMan on May 20th, 2005 at 4:56pm

wrote on May 13th, 2005 at 10:25am:
I made a call, wrongly charged at 30p.  Within the same day, the charge was reversed and the correct 2p applied.  Pretty good and quick, I'd say.  I suppose it depends on whether or not someone tells them it's happened.  Which I did, by email.


You mean they read their email?!!

They never replied to any of mine.

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