Anybody know the geographical number for the Tiscali Broadband Helpdesk - 08707442922

There are several entries in the database on Tiscali, but none appear to be support. The only one which looks as though it might be worth a try is 020 70872000. It looks like it might well be switchboard (with it ending 000). If it or any other numbers listed on the site work, please let us know. If you can tell us whether it is switchboard, or what department it is as this number may be useful to people with all other types of Tiscali enquiries.

For information: I've tried calling Tiscali's sales number 0800 9753030 and asked to be transferred to their billing department. The agent refused to transfer me and aksed me to redial 0870 744 2922.

Also for further information, Tiscali's business customer service number 08707 400801 is based in India.

wrote on May 29^th, 2005 at 4:45pm:

Also for further information, Tiscali's business customer service number 08707 400801 is based in India.

Your point being...?

My point being....is that if you try to dial the direct number you'll be paying for an international call rather than a national call on the 08707 number.

Apologies, I thought you may have been able to work that one out.

wrote on May 29^th, 2005 at 7:21pm:

My point being....is that if you try to dial the direct number you'll be paying for an international call rather than a national call on the 08707 number. Apologies, I thought you may have been able to work that one out.

If "we" were going to be thick enough to dial a 14-digit number starting "0091" without realising it, then I would say we deserve to pay the price for our stupidity! ::)

There is absolutely no reason why Tiscali couldnt have a normal UK geographic number piped to India. They dont do this, because they want to make some money from the customer.How they have the cheek to call it Business Customer Service i dont know.

Posted on The Scream! Forums today:
[glb]01642 732795[/glb]

Edit: As per the posts below, this is for Wanadoo and not Tiscali.

Sorry if I sound rude, but you forgot to add it to the list.  So I have done it.  :)  Would like to know now what is the number for Tiscali Smart Talk Customer Service, which is option 3 on 0870 744 9966.  If anyone knows, please could they post it here.  Thanks.

WOOPS! I have just tried the number and this is Wanadoo Bradband Customer Service which is open between 0700-2300 daily, and not Tiscali!  Please could you update the entry ASAP.  Thanks.

wrote on Sep 4^th, 2005 at 10:25pm:

...WOOPS! I have just tried the number and this is Wanadoo Bradband Customer Service which is open between 0700-2300 daily, and not Tiscali!  Please could you update the entry ASAP.  Thanks.

I've just checked the main (verified) database and this number, which is down as Wanadoo, is already in the database.

yep this is wanadoo broadband customer services.

I tried the freephone number and when challenged I said I had been on the 0870 number and was promised a call back and was now still waiting.  They said someone would call me back but no-one did. Clever eh?

There are several entries in the database on Tiscali, but none appear to be support. The only one which looks as though it might be worth a try is 020 70872000. It looks like it might well be switchboard (with it ending 000). If it or any other numbers listed on the site work, please let us know. If you can tell us whether it is switchboard, or what department it is as this number may be useful to people with all other types of Tiscali enquiries.

I have rung this number and it is the London switchboard number They will transfer you to customer services or billing (still with a very long wait) I havn't tried broadband support.

Oh well, looks like were stuck paying for tiscali!  :-[ Great site guys by the way!

Porcupineboy

Re: Tiscali Broadband Helpdesk
Reply #11 - Sep 23rd 2005 at 20:42:03* Quote   I tried the freephone number and when challenged I said I had been on the 0870 number and was promised a call back and was now still waiting.  They said someone would call me back but no-one did. Clever eh?

You are to be congratulated, Porcupineboy, on being able to understand what was said to you when you contacted Tiscali Customer (so-called) Support.

Attempt from here to get help were prolonged unnecessarily by having to ask them again and again and again to repeat what they were trying to say.  One could be forgiven for thinking the Tiscali guys who answer help calls get a commission from income generated by the 0870 calls!

In the end, one gave up in frustration and solved the problem by trial and error.

Hi

I would like to contact Tiscali broadband, however they use a 0845 077 4488.

See: http://www.tiscali.co.uk/aboutus/contact/contact_broadband.html


Say no to 0870's datebase is showing this number as 0906 3006633 - is this number a geographical number, or is it an expensive number?

Thanks dhamma :)

dhamma wrote on Mar 19^th, 2006 at 8:57am:

Say no to 0870's datebase is showing this number as 0906 3006633 - is this number a geographical number, or is it an expensive number?

090 denotes UK Premium Rate, controlled (?) by ICSTIS.

hi,

So does that mean there isn't a geographic  (01 or 02) number for this particular department?

Cheers

dhamma wrote on Mar 19^th, 2006 at 1:13pm:

hi, So does that mean there isn't a geographic  (01 or 02) number for this particular department?

There would appear not I'm afraid!

The 0845 number you found in the database is the alternative to the 0906 premium rate number charged at 50ppm for Dial-up technical support - see here.

It is common amongst ISP's to have a premium rate tech support number for dial-up users and other lower rate premium(!) rate numbers like 0870/0871 for broadband tech support.

Ladies and Gentlemen,

Does anybody have a geographical number for Tiscali Broadband Support, please?

I would like a geographic number to replace 0870 7442922.

I have reviewed previous messages and discovered that others have posted a similar query but I couldn't find that anybody had been able to supply the desired number.

I have been using Tiscali Broadband (the £14.99 a month package) for a couple of months now and don't have many complaints.......

Only (1) I can't turn off the spam filtering which is totally ineffective and (2) they told me my mailbox was full [when it wasn't] and incoming messages were blocked for a few hours.

And what appears to be a total inability on the part of their Technical Support to answer the questions I ask - rather than the questions that they would have liked me to have asked (and for which there is a standard reply).

I'm gradually losing the will to live but I'm contracted for a year and hope that a better [ie cheaper] package will be available at the end of that time from somebody else.

But when all else is said, Tiscali is actually saving me a lot of money compared to dial up.

Thanks for reading this

MCB

did anyone find a geographical number for Tiscali Technical Support? - 0870 744 2922
Thanks
ebayMalcolm

i was trying to get an answer to a reasonable query about the cost of calls made on the Tiscali Talk 'service'.  the quoted number was 08707-44 99 66 so i used the SAYNO web site and found 020-7087 2000.  when i rang it, the mechanised answering device asked me for my option.  when i pressed the appropriate number (which i now forget) i got a recording telling me to dial 08707-44 99 66.  talk about round the houses and back to where you started!!  so, i gave up and rang it. very quick service. english mother tongue voice with excellent diction.  she understood the question, knew where to direct me to on their website, and was a pleasure to talk to EXCEPT WHY SHOULD I PAY A PREMIUM TO GET INFORMATION THAT SHOULD HAVE BEEN SUPPLIED FREE WITH THEIR ENROLMENT LETTER?  oddly, two days later i also received a leaflet thro the post with even more call info. this again tested my resolve to transfer to them.  it seems that although i get free 24/7 calls to 01- and 02- numbers, the cost of calling abroad is substantially dearer than it would be for some of their other packages where the free calls are weekend and evenings only.  "they give with one hand and grab back twice as much with the other."  coming back to my main thread; once i'm on their service, in a few days, they'll still bill me 7.91pence per min to call them on their own 0870 number (which they still call a 'national' rate!!  it'll be interesting to see if the OFCOM rules about advice of costs etc. will alter the situation.  at least BT give you 0800 numbers!  

(if you're reading this and think "why hasn't he read the 'such and such' thread"; although i've been a member for a while, i've not needed to vent my spleen this much before.  maybe i should stick to BT!!!)

GreyBeard wrote on Jul 21^st, 2006 at 6:56pm:

.... at least BT give you 0800 numbers!

Not for BB fault reporting they don't - 0845 now.

these guys are costing me a fortune, due to their non-performance , 0870 744 29233. all help appreciated. can't find this particular 0870 in the listings on this site

Paul

Huh, you think youv'e got problems with Tiscali??????    Try UK On-Line for starters - this lot is a dead loss.  Our broadband connection with them went 'down' on Monday and, try as we might, we could get NO sense out of UK On-Line, they just did not want to know.   Be warned, anyone about to sign up with them.

If it's any comfort to you, I left Tiscali about a year ago.  I had the old Mercury service - but when NTL owned it they kept 194, and 0500 500 194.  However, when Tiscali took over, all those numbers were dropped and could only be reached on 0870.  Most fo the calls on my bill were non geo numbers - including 20+ minute calls to Tiscali trying to pay a bill.  I left becasuse I had run up a bill of very nearly £400, so I paid it as soon as ppssible and cancelled the same day as my last payment.  I suggest you leave Tiscali like I did.  

Nowadays, if you call Tiscali Broadband, you are not held in a queue, just told to call back later - after you have been chaarged 7.94p per minute AND a 6p connection chage!

The more peopple leave they perhaps may get the message!  :(

Incidentally, if you are told in their letters that yu can get free technical support, and you don't, I suggest you report this to OfCOM for being misleading.  Since 1 August, it is up to you of course, who you are with - but this still may be an area that OfCOM can deal with.

Tiscali Broadband Technical Support... surely someone must be able to find a geographical number for them.
Perhaps a 'mole' could leak one?  :-/
I've been trying to sort a problem since May. I dread to think how much they've had out of me. Emails as well, these have now been going back and forth so long they are now so big they take ages to load, even on broadband.

I've just emailed Mary Turner, CEO of Tiscali UK saying I expect my probelm to be sorted tomorrow, I copied it to Which?.

They are so close to losing another customer ...

Freephone number for Tiscali broadband.........

0800 107 9000

Seems to be based in Milton Keynes, so you could try searching on "MK14 6XG", "01908" and "tiscali"

Regards
Paul

Phew! Good to see an 0845 number now showing to contact Tiscali.

I've finally got my problem sorted. I phoned the 020 number and was patched through to their high level complaints team.

I am now putting together advice to Tiscali to help them support their customers better. Today I emailed them this ....

'One initial thought is that Tiscali seriously consider the cost benefits against customer satisfaction level of having calls to Tiscali Customer Support on a premium 0870 number. It could be a big positive to advertise that you are not appearing to profit when supporting customers who need to call. While it might be difficult to get your accountants to agree to having Customer Support on an 0800 number, perhaps also an 0845 number, surely a number that charges no more than national rate could be worth investigating. I understand that Tiscali Customer Support Call Centre staff may be based outwith the U.K. but the savings that Tiscali make by employing staff not at U.K. pay rates is obviously more than balancing any call connection charge outwith the U.K.  You may be aware that there is a growing campaign by consumers to avoid using 0870 numbers, with a website www.saynoto0870.com championing this cause. It would be a great marketing strategy for Tiscali to switch away from 0870 numbers and publicise doing this. What do you think?'

I'll let you all know what response  I get.

BTW.... anyone who is fed up trying to get a Tiscali problem resolved by emailing their Customer Support Centre might well try emailing mkcompesc@uk.tiscali.com

More on Tiscali on The Scream! Forums.  ;)

I have had to call tiscali customer service and I rang 0870 number which is answered in India , the customer support is really bad, and still I am having problem with my connection and planning to find someother ISP after my Holidays.
Tiscali will send you text messages saying that they are trying to contact you since you are not available ring back as soon as possible but I was at home nobody rang on my land line or my mobile, another scam to make revenue.
Gud luck if somebody can find a GEO number.

Are there any other Tiscali Tel numbers I can try to help with my billing enquiry.?
I tried the 08002315033 and 0800542492 and 08453620344 but cannot get to the dept I want.
Even tried the line " my phone preovider seems to blocked 0870..."

Thanks - Royal albert

Just tried the alternative number for tiscali customer services but they wouldn't transfer my call couldn't quite catch the mumbled reason. Why am I not surprised Tiscali Sucks!

I am looking for the geographical or free-phone number for Tiscali Broadband and Phone Customer Services.

The 0871 number provided is 0871 222 3311. Can anyone help me?

Thanks.

Have you tried searching the database?

krishi wrote on Jul 20^th, 2008 at 9:48pm:

I am looking for the geographical or free-phone number for Tiscali Broadband and Phone Customer Services.

As per jgxenite's suggestion, please search the database, some numbers have been added.  ;)

We now have a number for Tiscali Broadband Support which goes straight through to an agent. Search the database for tiscali. The number in question ends 5115.

For all other enquiries there is a 01204 number which is a direct alternative to the 0871 number which has the menu on.