Does anyone know of the Customer Services
( telephone & internet ) for One.Tel here in the UK rather than in India?  I have got the numers from the database, however I would like to speak to someone in this country.

 
Cheers

James Bond

8)  8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8)

Tell you what JB, you ring them all and find the one that talks with an English accent, then get back to us and let us know what you found ! :-X

Like everyone else will probably tell you, you have the numbers - the rest is upto you!  :-/

wrote on May 11^th, 2005 at 9:04pm:

Does anyone know of the Customer Services ( telephone & internet ) for One.Tel here in the UK rather than in India?  I have got the numers from the database, however I would like to speak to someone in this country.   Cheers James Bond 8)  8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8)

I am sorry JB but this is a totally unacceptable stance.

Your comments show that you clearly have a blanket view of all the Indian employees.  This is known as racial prejudice.

I spoke to Onetel about giving me the free Leisure talk and sure, I got one rep who wasn't really on the ball, but I also spoke to others who were sympathetic to my view and understood my point of my landlind being already registered but not actually using their service.

May I remind you that all call centre staff in India have UNIVERSITY DEGREES.  They are more qualified than their counterparts in this country and I think this is what upsets some people who are clinging on to memories of the british empire.

I suggest you apologise for this and think before you post offensive material such as this again.

Sorry Smasher, that's Orwellian 'thought police' rubbish.  No way was the OP racist.

As a point of interest, I had to call OneTel CS this morning and, using the geographic number from the database, I got through to India for 2p instead of 3p/minute).

However, I had extreme difficulty because of severe audio distortion and satellite delay.  The strong Indian accent did not worry me more than a Scotch one would but the quality of the connection was the problem.

If JB had made clear what the problem was with the overseas call centre, then that would have been a little less ambiguous.  I have come across so many people who refuse to deal with some companies solely on the grounds that they have overseas call centres.  These people I find hard to understand... ???

JB, there is an option on the Onetel website, on the "Contact Us" page.  Select the option for "Directors" on the correspondence page and detail the query there - the directors are the team who work in London.  They are more powerful and so tend to resolve queries more effectively.  I'd register your disappointment with some of the employees in the overseas call centre if I were you.  I certainly have.  Let me know if this works 8)

Lots of people do seem to be put off by there customer service calls being answered outside the Uk.I have seen one company recently making a point in there advertising that calls are answered in the UK.I believe some businesses have actually brought the call answering back to the uk from abroad because of the customer feedback.

wrote on May 12^th, 2005 at 1:45pm:

Lots of people do seem to be put off by there customer service calls being answered outside the Uk..

Sorry Chaps,  but you are all somewhat off the mark, it is not racialist, it is not because they speak excellant english but with a funny accent, it is not because they are in another country, and certainly is not because they are incapable of doing there job properly. It is not because they are a different colour either.

The real reason is that main users of Indian call centres are the banks, they get richer by paying them less.

Have you any idea what the level of pay is for a fellow (with a degree) in an Indian Call Centre? It is not enough to keep you in dog food.

Whilst the number of fat cats increases in inverse proportion to the services they give, as do their profits.

The banks are getting richer and richer by exploiting people's misery which they caused in the first place!

Ask any employee of your local bank.

They are going on strike I believe?

juby

Its not just banks.Insurance Companies,Telephone Companies,AA,Brit Gas,E Bookers etc etc are all outsourcing overseas, not to just India either! Why because of lower costs as Juby points out.

Its not just a UK thing other countries are doing it.In America they are trying to pass a law to stop it.

At my local Lloyds TSB last week there was a picket outside protesting about call centre jobs going abroad.

The site  www.asiancallcentres.com    is worth a read.

There is nothing racist about it. Some matters can only be resolved locally. I suggest the OP contacts Onetel via the Centrica Switchboard, and ask for the Onetel Managing Director's Team. 01753 494000 / 01753 494000.

wrote on May 15^th, 2005 at 8:51pm:

There is nothing racist about it. Some matters can only be resolved locally. I suggest the OP contacts Onetel via the Centrica Switchboard, and ask for the Onetel Managing Director's Team. 01753 494000 / 01753 494000.

OP?? ???

wrote on May 15^th, 2005 at 9:18pm:

OP?? ???

According to my faithful acronym finder, it means Original Poster.

Ah.  Thanks bill.

Next, I know Dave has already told me how to do this, but I've forgotten :-[.  How did you do the url thing to the acronym finder without displaying the actual address?  And how do you insert the text?

wrote on May 16^th, 2005 at 7:55am:

How did you do the url thing to the acronym finder without displaying the actual address?  And how do you insert the text?

Type:

[url=THIS IS WHERE YOU INSERT THE FULL URL YOU HAVE COPIED FROM YOUR BROWSER]This is where you type whatever text you want to be shown[/url]

If you click on 'Quote' on my post above (the one in which I substituted the words acronym finder for the url of that site), you see how it's done.

Thank you!  I remember it being something with brackets and "=" but kept messing it up.

0870

Racial prejudice?  What rot!  Its all about BRITISH JOBS for BRITISH PEOPLE - Where's your patriotism?  Outsourcing means unemployment.  Our people come first.

wrote on May 17^th, 2005 at 5:20pm:

Racial prejudice?  What rot!  Its all about BRITISH JOBS for BRITISH PEOPLE - Where's your patriotism?  Outsourcing means unemployment.  Our people come first.

I wish to point out that if the BRITISH PEOPLE won't do their BRITISH JOBS properly, then the BRITISH JOBS will be outsourced so that the economic viability of the respective companies is upheld.

Alliance & Leicester is one of the companies which proudly promotes the fact that they have "UK Call Centres", yet the service I have received from them is absolutely atrocious.  However, Eaglestar (now Zurich) moved their call centre abroad and I was able to converse freely and effectively with the Indian worker on the other end, who had a 1st degree in Engineering.  He was educated, polite and respectful, which is more than I can say for the some of the vindictive scum who work in our own call centres.

If we can't do our own jobs properly, then it is a sad but true fact that the jobs will move.  Don't think I don't support British industry, because I do! It's just that I see no valid reason to support this particular sector other than the fact that "we are losing British jobs".

wrote on May 17^th, 2005 at 5:44pm:

I wish to point out that if the BRITISH PEOPLE won't do their BRITISH JOBS properly, then the BRITISH JOBS will be outsourced so that the economic viability of the respective companies is upheld.

Are you suggesting they are economically unviable? I suggest that they see it as an excuse to make more money whilst providing a poorer service and making their British workforce redundant.

All I want to say is that I will give my custom to companies which run competent call centres and provide an adequate service.  I don't care where the call centre is, as long as the people answering calls are polite, patient, efficient, and know what they're doing.

I’ve received services from call centres in India with no problem. Yes some of you are being prejudice as you are judging someone’s ability to deliver a service based on their accent. Everyone has an accent; there is nothing wrong with that. I found they speak very good English. Maybe some of you have had difficulties with communication due to your own poor English and ability to express yourself orally. It’s easy to shift the blame.  

Titus – “our people come first”………. Have you ever wondered what the world would be like if everyone globally had that attitude? British people wouldn’t have the luxurious life style they have now. You would have to pay so much more for tea, chocolate etc.

wrote on May 28^th, 2005 at 5:21pm:

I’ve received services from call centres in India with no problem. Yes some of you are being prejudice as you are judging someone’s ability to deliver a service based on their accent. Everyone has an accent; there is nothing wrong with that. I found they speak very good English. Maybe some of you have had difficulties with communication due to your own poor English and ability to express yourself orally. It’s easy to shift the blame.   Titus – “our people come first”………. Have you ever wondered what the world would be like if everyone globally had that attitude? British people wouldn’t have the luxurious life style they have now. You would have to pay so much more for tea, chocolate etc.

Well said littlemissn!! ;D :D 8)

wrote on May 12^th, 2005 at 12:28am:

Tell you what JB, you ring them all and find the one that talks with an English accent, then get back to us and let us know what you found ! :-X Like everyone else will probably tell you, you have the numbers - the rest is upto you!  :-/

Thank you Smasher!  8)

I just can't believe that people who are so prejudice regarding accent are allowed to moderate this site - i.e DaveM!

Some people claim that they are unhappy as the call centres are so far away. However I doubt they would complain if American's rather than Indian's were answering their calls. Also I doubt the real issue is location anyway as if the Indian's were to come to the UK to work in call centres some idiots would still complain. It's their accent they have an issue with as they are prejudice.

are you saying that cos ive got a norfolk farmer accent that I give cr*p service to my fellow union members, and that my union should outsource beacuse we give cr*p service?

Sorry guys but as this thread has ventured wildly into CHAT, I'm moving it to the Geographical Numbers Chat forum.

wrote on May 29^th, 2005 at 1:40pm:

I just can't believe that people who are so prejudice regarding accent are allowed to moderate this site - i.e DaveM!

What are you talking about?

jamesbond asked which numbers go through to British call centres as opposed to Indian ones.

DaveM answered this by saying that the only way is ring them and find out which have English accents. What has this got to do with being predice? It is simply answering the question in the original post.

DaveM - Good. I hope that's all you meant by your comment. It's good to clarify things.

mc661 - exactly, who is to say just because someone has a norfolk accent, they do a bad job. Exactly my point!!