From 'The Times' 09 Jul 2005


Quote:

CUSTOMERS who rang the helpline of one of Britain's biggest cable television companies were stunned when they ran into a message featuring a tirade of four-letter words. "Hello, you are through to NTL customer services," it said. "We don't give a f*** about you, basically, and we are not going to handle any of your complaints. Just f*** off and leave us alone. Get a life." What they were listening to was the voice of Ashley Gibbins, an irate customer who had discovered that it was possible to change the company's recorded message asking customers to hold the line. He was wreaking revenge for being put on hold for an hour.

........ and I bet it was a 0870 number!  ;D

He deserves a medal!

Well actually as far as I know NTL don't use 0870 numbers. It is actually free to call NTL customer services if you have a cable phone. I think they also have a freephone number too (Or they used to)

What I can understand though is why the guy did it. When I was an NTL customer I also regularly 'queued' 30 mins plus. A few times I was in a 'queue' for an hour and then they cut me off. Awful company to deal with and I think a buyout by Telewest would be the best thing to happen to them.