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Message started by dave1216 on Aug 17th, 2005 at 6:46pm

Title: Motorola Customer Services (mobile)
Post by dave1216 on Aug 17th, 2005 at 6:46pm
Hi,

Looking for Motorola Customer Services for there mobile phones.

Number is: 0870 9010555
from: https://hellomoto-uk-eng.custhelp.com/cgi-bin/hellomoto_uk_eng.cfg/php/enduser/std_adp.php?p_faqid=4874&p_created=1048689776&p_sid=L4Zj6fNh&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD02MTEmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x&p_li=&p_topview=1

Main site is:
http://direct.motorola.com/ENG/supportselect.asp?productid=29129&web_page_name=SUPPORT&Country=GBR&Language=ENG

Thanks guys.

Title: Re: Motorola Customer Services (mobile)
Post by bbb_uk on Aug 17th, 2005 at 7:04pm
A 192.com search revealed a lot of companies named Motorola but I believe 0131 479 1297 may be their number as 192.com states that they manufacture mobile phones.

If this is motorola then it's likely to be a switchboard, etc and they may transfer you.

If it isn't, do you have an address for their head office to help us further?

The address listed in 192.com for this number is:-

EASTER INCH FARM
BATHGATE WEST LOTHIAN
EH48 2EH

Title: Re: Motorola Customer Services (mobile)
Post by dave1216 on Aug 18th, 2005 at 11:05am
Hi,

Thanks for your reply.  The number is "temp' out of order".  I don't have any more details.  But will keep looking!

Thanks,
Dave

Title: Re: Motorola Customer Services (mobile)
Post by bbb_uk on Aug 18th, 2005 at 5:45pm
A search of BT.com DQ at the same address brings up (0131)  4696969.

Update: A google search of motorola's website for geographical numbers brings up this page.  It has a lot of geographical numbers on it.

I would try the above number or 01256 790790 and see where this gets you.

Let us know how you get on.

Title: Re: Motorola Customer Services (mobile)
Post by dad2711 on Aug 18th, 2005 at 5:55pm
have not tried the for a while but here goes
0500555555  0800774477  head office  01256790790  could still be switch board  01314696969  to get to call centra manager the numbers are about 5 years old try if no good i have some more let us know how you get on thanks

Title: Re: Motorola Customer Services (mobile)
Post by bbb_uk on Aug 18th, 2005 at 6:01pm
Thanks for that dad2711.

I have updated my previous post with a link to a page on their website with all geograhical numbers so I hope this helps dave1216.

Title: Re: Motorola Customer Services (mobile)
Post by dad2711 on Aug 18th, 2005 at 9:07pm
nps bbb_uk i have some more numbers ill try them out another day to see if they work if so ill post them hope thats ok
dad2711

Title: Re: Motorola Customer Services (mobile)
Post by dave1216 on Aug 18th, 2005 at 9:50pm
Thanks guys.  Will try first thing in the 'moaning'.

;)

Title: Re: Motorola Customer Services (mobile)
Post by bbb_uk on Aug 19th, 2005 at 9:47am

wrote on Aug 18th, 2005 at 9:07pm:
nps bbb_uk i have some more numbers ill try them out another day to see if they work if so ill post them hope thats ok
dad2711
Thats brilliant, thanks.  If you find any geographical alternatives they can be added here

Title: Re: Motorola Customer Services (mobile)
Post by dave1216 on Aug 19th, 2005 at 2:48pm
Hi Guys,

The following two numbers lead to their head office.  A very unhelpful miserable girl answers the phone (or did twice):
01256 790790
0131 479 1297

0500555555: "Our number has now changed to 0870..."
0800774477: seemed to be Motorla call centre - but said for repairs must call 08712313233 (a different number!!!)

Grrr

Title: Re: Motorola Customer Services (mobile)
Post by dad2711 on Aug 19th, 2005 at 4:16pm
Ok i have a freind who used to work in call centre but still works for them doing a dif job have phoned her and asked her to phone me could be monday now i will ask her for a dif number if there is 1 if may be a back door in!! watch this space  :)

Title: Re: Motorola Customer Services (mobile)
Post by bbb_uk on Aug 19th, 2005 at 4:40pm

wrote on Aug 19th, 2005 at 4:16pm:
Ok i have a freind who used to work in call centre but still works for them doing a dif job have phoned her and asked her to phone me could be monday now i will ask her for a dif number if there is 1 if may be a back door in!! watch this space  :)
Thanks.  If your friend only thinks its the 0870 then can you ask what is the address(s) where the call centre(s) is/are based for answering calls regarding mobiles out of the ones listed here?

This would give us a starting point as to possibly what numbers to try.

Alternatively, possibly a number for a collegue/manager in the actual call centre as this would also give us an idea of what telephone numbers they use and we could try numbers nearby until we found one that was the call centre and not a manager, etc.

Does this make sense?

Remember, you'd be surprised at just how many people aren't aware that most 084x/087x numbers have an alternative geograhical number so your friend may not have an idea at all.

Thanks.

Title: Re: Motorola Customer Services (mobile)
Post by dave1216 on Aug 19th, 2005 at 7:25pm
Hi,

Think it's sorted:
0800774477 is the Motorola call centre.

08712313233 is Motorola's repair contractor.

Thanks all for your help!

Title: Motorola 0800 stopped
Post by derrick on Jun 18th, 2009 at 10:13am
The replacement number in the verified list for Motorola, (0800 774477),  for their 0870 9010555, has been stopped, when called you receive a message; - "this number is not in use".

Title: Re: Motorola 0800 stopped
Post by Dave on Jun 18th, 2009 at 11:12am

derrick wrote on Jun 18th, 2009 at 10:13am:
The replacement number in the verified list for Motorola, (0800 774477),  for their 0870 9010555, has been stopped, when called you receive a message; - "this number is not in use".

Thanks. I've removed this entry.  :)

Title: Re: Motorola Customer Services (mobile)
Post by derrick on Jun 19th, 2009 at 11:05am
Just dialled 01256 790790  which is the switchboard,(from post #9), and was put through to CS

Title: Re: Motorola Customer Services (mobile)
Post by Dave on Jun 19th, 2009 at 11:13am

derrick wrote on Jun 19th, 2009 at 11:05am:
Just dialled 01256 790790  which is the switchboard,(from post #9), and was put through to CS

Thanks. I've added an entry for this. The customer services (in places called "customer support") number is now 0871 641 2130, so I've listed this and the 0870 number in the entry.

Motorola's UK offices are listed here. This gives geographical numbers for them.

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