Zetnet have published Lerwick numbers for their head office and a 0161 number for connection to their servers in Manchester.  I have been unable to find any other number for obtaining a human being at Manchester other than  0870 748 2368.  Any ideas?

The first suggestion is probably unprintable !!    ::)

We need more information and if you had taken the time to read the  post at the top of this forum, it would have explained those requirements and how to go about finding them !

The chances are that as this seems to be a small company based in the Shetland Isles, that they are leasing servers from someone else (in Manchester you suggest) and they are probably also getting someone else to do the Support services.

Your job (should you choose to accept), is to find out WHO and WHERE they are. You could try calling them on the 0870 and asking ! Once you have that information, then we can progress to finding possible access numbers, but I'm afraid that without it we can't do anything but guess !!  :-/

wrote on Sep 21^st, 2005 at 3:08pm:

...Your job (should you choose to accept), is to find out WHO and WHERE they are....

.. but you have 5 seconds before your phone will self-destruct...
http://img200.imageshack.us/img200/9537/countdown0fv.gif

wrote on Sep 21^st, 2005 at 3:08pm:

The first suggestion is probably unprintable !!    ::)

Therefore has no place here.

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We need more information and if you had taken the time to read the  post at the top of this forum, it would have explained those requirements and how to go about finding them !

You imply I hadn't read the post at the top of the forum, together with everything that's referred to in the posts mentioned in it. You're wrong. I had read the posts but hadn't been able to dig up more information than I provided, but reckoned that it was possible someone had been more successful than me in so doing.

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The chances are that as this seems to be a small company based in the Shetland Isles,

That could be gathered from the name, but in any case that's common knowledge as far as origins are concerned. Bits of it -- first of all the servers, then the technical support and I believe now some of the billing facilities have now moved to Manchester and, I believe, some other part or parts of England

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that they are leasing servers from someone else

wrong, as far as I'm aware -- I'm given to believe that the servers and the staff manning them are their own

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(in Manchester you suggest)

I am certain that's correct and the 0161 dialup number working suggests that such can probably be regarded as correct

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and they are probably also getting someone else to do the Support services.

Wrong, as far as I'm aware.  I think the support staff are employees of Zetnet.

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Your job (should you choose to accept), is to find out WHO and WHERE they are. You could try calling them on the 0870 and asking !

They are a firm called Zetnet and they have accommodation in central Manchester. The obvious sources like BT didn't come up with further information.

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Once you have that information, then we can progress to finding possible access numbers, but I'm afraid that without it we can't do anything but guess !!  :-/

Disregarding the somewhat narky tone of the comments you've made when the obvious methods of ascertaining further information failed me, I have now obtained, by other means, some further information

Trading Name: Zetnet Internet Services
Internet Service Providers         www.zetnet.com
Number of Employees: 20 (27/04/2005)
Company Executive:Ghufar Razaq (Managing Director)

08707 430585

The website quoted above doesn't appear to be working.

Their address is: 23 New Mount St, Manchester, M4 4DE

They share the same address as other companies:-

• New Breed Theatre, 23 New Mount St, , Manchester, M4 4DE, Phone/Minicom 0161 953 4055, Fax 0161 953 4093, Email newb-@zetnet.co.uk  (note their email address)
  
  
• Women's EVH, 23 New Mount Street M4 4DE, 0161 953 4049
  
  
• Mood Swings Network, 23 Mount Street, Manchester
  M4 4DE, 0161 953 4105
  
  
• Mind in Manchester Ltd, 23 New Mount Street, Manchester, M4 4DE, 0161 953 4234.

And probably more.

Notice the common format for the number, 0161 953 4xxx.  Therefore, you could try ringing random numbers around 0161 953 4xxx.

Unless anyone else has anything more?

wrote on Sep 22^nd, 2005 at 8:07am:

The website quoted above doesn't appear to be working. Their address is: 23 New Mount St, Manchester, M4 4DE They share the same address as other companies:- New Breed Theatre, 23 New Mount St, , Manchester, M4 4DE, Phone/Minicom 0161 953 4055, Fax 0161 953 4093, Email newb-@zetnet.co.uk  (note their email address) Women's EVH, 23 New Mount Street M4 4DE, 0161 953 4049 Mood Swings Network, 23 Mount Street, Manchester M4 4DE, 0161 953 4105 Mind in Manchester Ltd, 23 New Mount Street, Manchester, M4 4DE, 0161 953 4234. And probably more. Notice the common format for the number, 0161 953 4xxx.  Therefore, you could try ringing random numbers around 0161 953 4xxx. Unless anyone else has anything more?

I understand they occupy an upper  floor or part of an upper floor in a multi-occupancy building.  Other occupants believed to be unrelated though it would make very good sense for them to use Zetnet as an ISP in view of technical help being just about on the premises.

wrote on Sep 22^nd, 2005 at 8:15am:

...Other occupants believed to be unrelated though it would make very good sense for them to use Zetnet as an ISP in view of technical help being just about on the premises...

Good point.  Whether unrelated or not, there is a good chance they also have geographical numbers beginning 0161 953 4xxx as well.

Their numbers belong to Tiscali and Tiscali do VoIP (see here) which if ZetNet do use VoIP then, at least for the time being, there is no cheaper alternative.

wrote on Sep 21^st, 2005 at 10:57pm:

. . . the somewhat narky tone of the comments you've made . . .

You picked up on that then ??   ::)


wrote on Sep 22^nd, 2005 at 8:07am:

The website quoted above doesn't appear to be working.

They must have been off for maintenance. It's OK again now.


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. . . 23 New Mount St, Manchester, M4 4DE . . . They share the same address as other companies . . .

Quite a lot actually according to the management company, Your Space on 0161 9534000, there's upto 500 offices ! If you do a Google on the address, you'll find LOADS, including some Government agencies, but as often happens, a lot of them are no longer there !!


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. . . you could try ringing random numbers around 0161 953 4xxx

That wouldn't help as their numbers are not in that range. They're actually in the range from  0161 838 5200 upwards. I talked to them on 0161 838 5201 and 0161 838 5202 (which could be the Sales - 0870 7430565) so there's somewhere for you to start looking.   ;D

I was advised by them that First Line support was NOT supplied from this location (see below), although they did not say it was provided by another company. 2nd Line however is from these offices, so you may be able to find that number (if it helps) !  ;D

All company dep'ts are now at this location and no longer at the Lerwick address. They HAD various other locations but have now moved them to New Mount Street,  Manchester.

wrote on Sep 22^nd, 2005 at 12:55pm:

..Quite a lot actually according to the management company, Your Space on 0161 9534000, there's upto 500 offices

I can't access that - I don't have permission to access their index.htm page?  lol.

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They're actually in the range from  0161 838 5200 upwards. I talked to them on 0161 838 5201 and 0161 838 5202 (which could be the Sales - 0870 7430565)

How did you find that out?