I have been trying to Email my local ntl for weeks now, and they get completely ignored.. I have no idea why, as before they used to be brilliant.. Anyways, this isnt to diss ntl (I do love their services)

heres what I put on their web message thingie..

"I find it appauling that no Email address can be found on any ntl website that I can Email directly. I think calling yourselves the complete communications company is a joke!

I have Emailed 6 times in the past fourtnight about my account, and each time it has been ignored..

Asking customer services for an Email address renders each other them dumb, and they cant help me.

Having to use a web-page to send you a message is disgusting, as now I have no proof of date, time or anything of sending this Email

I am having trouble with my account, and I feel that not being able to Email my own internet provider is unjustifiable! I am already being hassled by collections, and talking to them isnt going to help, because most of them dont have enough compassion to even justify what im going through at the moment.

Please supply me with an Email address for the, customer services, billing department, complaints, and of course now I require the head offices Email address.

Failure to do this will result me in using the new freedom if information laws against ntl.

I look forward to your reply.
Thanks for your time."

In the mean time, if anyone has a nice collection of Email addresses, Id appreciate a copy.

cheers.

I assume you've already tried 0800 052 2000 for Customer Services?   ;D

If it's a personal contact you're after, I did receive a message from someone at ntl some time ago but it's an address for an employee, not a department.

Anyway, try it and hope it helps. :)

Andrew.Robertson3@ntl.com

Email to that address ignored :(

effing pain in the bum thats what this is.. Even if I did complain, and get an Email address, what use would that be to everyone else in the same boat?

You're not the only one.  Just look at this

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?board=news;action=display;num=1128521717