I am having a problem setting up the direct debit with 18866 online.  Having checked that I have filled all details correctly I get the message:-

'Attempts to verify sort code/account number failed, please try again.'

I have emailed 18866 but just get a standard email reply  'everything is fine - try again later'.  

Has anybody else had this problem?  Would be grateful for any suggestions on how to set up the direct debit or get a personalised reply from 18866!

Thanks for any help.

Have a look at 1899.com. Cheaper calling mobiles during the week I believe - albeit with a CCA :( for credit and debit cards.

It's safer to give them the credit card number as there is greater protection in case things go 'wrong' ;)

No probs at all with the company.

The amount per period is so low and it varies so much I wouldnt have proper control of the spend if I left it to direct debit.

I use a credit cardpayment, they tell me each time how much I've incurred.

wrote on Oct 8^th, 2005 at 8:41am:

Have a look at 1899.com. Cheaper calling mobiles during the week I believe - albeit with a CCA :( for credit and debit cards.

Another good reason to use 1899 is that you are not going to make the mistake of dialling 118866, instead of 18866, and ending up with an expensive dq call. ;)

Hi Colette - please read the Instant Message I sent you :)

Thank you all for suggestions and help - all very much appreciated.  I should add that the direct debit on the website now seems to be working fine.  Many thanks again for all the above help.