Sorry if these are covered I could not find them, I am a SAYNOTO0870 virgin so I am sure I will suss out what belongs where soon.

Anyhow I am looking for a geographical alternative to
0845 4550280 it's for virgin.net

Many thanks

Jay

Don't know, but you might be a lot better off signing up with BT Internet for Dial Up Internet access ;)

You will need to Search Forums for previous posts about the Virgin.net dial-up number. Don't forget to change the Max Age since last post: box from 7 to 300

Also if you Search the Database for British Gas you will find LOADS of numbers to try.

Just follow the links I've supplied above.

Also please only put ONE request in each post. As you can see from this, I've deleted the British Gas request from it.

Unfortunatly there are no geographical numbers for the Pay As Yo Go Dial up. If Your A Heavy User I would suggest broadband plan 2 @ 17.99. 2mb and 6gb monthy download allowance  ;D

James? Who the hell are you?

Have you been sent by NTL nee Virgin.net to promote their services?

NOOOOOO Just An Employe. I Am One Of There Technical Support Agents On The 0906 Numbers.

So James

Do you happen to know the Geo Landline number for the Main Switchboard, and any other Geo numbers you have would also be useful, ie. Fax, Accounts, Personnel, anything really ! I can then search around for others that may be relevant.

Thanks

Sorry, unfortunatly garlands staff are not made aware of these number. The only numbers i am able to access are, HR, Personel, Pay Roll and employee sickness line.

Sorry

Hence:-

Personnel (HR) is ??
Accounts (Payroll) is ??
Sickness line ???
Fax . . You must have a fax number for one or more departments surely !?

Please send me a personal message if you don't want to post them on here !

the 08450451118 number posted as an alternate number for virgin.net broadband technical support. The 08450451118 is migrations line, and most agents manning this line, are fresh out of training and havnt got a clue on tech.

It will also not get you through to 24seven tech or PAYG tech.

08450451118 is based at fujitsu in newport

PAYG & 24seven Tech are at Garlands in middlesbrough

sorry to be the bearer of bad news but any 0845 or 0870 number in virgin, will redirect you to 0906 for technical support. Its trained to us that we cannot support on local or national rate

Enjoy  :)

then give us the 01/02 number.

In fact steal an internal telephone directory for NTL and paste the contents on here.

Hi! Im looking for the national number for virgin.net.  the original number is 0845 0451118.  If anyone knows, please let me know!! :D

THanks.

R

rakhee112 wrote on Jun 27^th, 2006 at 5:23pm:

Hi! Im looking for the national number for virgin.net.  the original number is 0845 0451118.  If anyone knows, please let me know!! :D

The head office switchboard number is 020 76646000. See if they will put you through.

Thanks! :D i'll give it a go!

Hi,

I work for Virgin.Net technical Support in Newport.

The number for reception is 01633 670000
The Fax number is 01633 670100

If you call reception and say you have premium rate numbers barred from your line they will put you through to tech support.

;)

Hi there!

If there were more people like you, then the large companies would not rip off us individuals.  I applaud you - well done!

James Bond

Gabriella, you are a star!!!!!    I echo James Bonds sentiments completely  -  well done! :)

gabriella wrote on Jan 31^st, 2007 at 5:03pm:

Hi, I work for Virgin.Net technical Support in Newport. The number for reception is 01633 670000 The Fax number is 01633 670100 If you call reception and say you have premium rate numbers barred from your line they will put you through to tech support. ;)

Do you know if the premium rate number is directed to the same office as the 2 above numbers???

Cheers

Kev

I have too much free time on my hands, honestly :-D

I have been playing about with the numbers posted and just to update everyone (Help if you can) I have found some numbers, I called 01633 670 (000 --> 100) Below are what the numbers are

100 Fax
099 Ring (No Answer) €
098 Dead Tone
097 Oliver Hughes (Voicemail)
096 Dead Tone
095 Dead Tone
094 Dead Tone
093 "NTL" Internal Number, Did not want to comment which department he was from
092 Dead Tone
091 Dead Tone
090 Yan? Virgin Net (Voicemail)
089 Dead Tone
088 Ring (No Answer) €
087 Got through to standard "Hello" No comment on which department
086 Dead Tone
085 Alex Possell (Voicemail)
084 Dead Tone
083 Dead Tone
082 Dead Tone
081 Dead Tone
080 Ring (No Answer) €
079 Dead Tone
078 Dead Tone
077 Dead Tone
076 Ring (No Answer) €
075 Dead Tone
074 (Sounded Like G-SOP) NTL, No further info
073 Same as 074!
072 Dead Tone
071 Dead Tone
070 Same as 074!
069 Same as 074!
068 Ring (No Answer) €
067 Ring (No Answer) €
066 Dead Tone
065 Dead Tone
064 Dead Tone
063 Dead Tone
062 Answered, Peter Kay!!! (Didn't know HE worked for virgin) lol
061 Ring (No Answer) €
060 ENGAGED!
059 Ring (No Answer) €
058 Dead Tone
057 Dead Tone
056 Dead Tone
055 Dead Tone
054 Ring (No Answer) €
053 Dead Tone
052 Number no longer in use please call... 046/096 (Numbers listed as dead tones)
051 Chris Harry (Voicemail)
050 Dead Tone
049 Dead Tone
048 Just got "Hello", sounded like forwarded to mobile!
047 "U Rest" Kitchen?!?!?!? lol
046 Dead Tone
045 Ring (No Answer) €
044 Dead Tone
043 Dead Tone
042 "Good Morning Shirley Speaking"... No comment on department.
041 Ring (No Answer) €
040 Ring (No Answer) €
039 Unable to get name, no company/department mentioned
038 Andrew Leigh (Voicemail)
037 Matthew Huggat? (Voicemail)
036 Ring (No Answer) €
035 Dead Tone
034 Dead Tone
033 Ring (No Answer) €
032 NTL Security
031 Ring (No Answer €
030 Dead Tone
029 Dead Tone
028 Dead Tone
027 Dead Tone
026 Dead Tone
025 Call Queue, "Jenny Speaking" No Departnemt Given, NOT TECH SUPPORT
024 "Hello", No name or department
023 "This line is not yet active, please check and redial"
022 Dead Tone
021 Dawson Morris of IDM Application Services (Voicemail)
020 "Hello", No Name or department
019 Voice Mailbox 2221
018 Ring (No Answer €
017 Dead Tone
016 Dead Tone
015 Ring (No Answer €
014 Dead Tone
013 "Hello", No Name or department
012 Ken Alexander, Voicemail
011 Ring (No Answer €
010 Ring (No Answer €
009 Ring (No Answer €
008 Voicemail
007 "Hello", No Name or department
006 Engaged
005 Dead Tone
004 Dead Tone
003 Andy Pole, No Department Given
002 Dead Tone
001 Dead Tone
000 Fujitsu Switchboard # ?!

If you can help, let me know what numbers you can try i.e. 101-120 etc so I know not to do them again. That Premium number is in there somewhere.

Also, could James or Gabriella let me know what the G-Sop and other internal extentions are for, the last 3 digits are probably the internal extentions as well as external.

Thanks, Kev

Dave wrote on Jun 27^th, 2006 at 7:41pm:

The head office switchboard number is 020 76646000. See if they will put you through.

There is now a recording on this number redirecting to:

• Virgin.net 020 7299 6060
  
• Virgin Black 020 76646155
  
• Virgin Fuels 020 7664 6265

Calling 020 7299 6060 answers as the switchboard for Flextec, Telewest, RBS and UKTV.  :-/

The message is also on 020 7299 6000.

Forgive me if this question has been asked before, this is my first visit to this excellent forum.
My 77 year old father is using Virgin pay as you go and has a problem with the connection. I tried everything to fix it but it seems the problem is at Virgin's end. The only help number to contact them is 0906 2170003 which is a premium number. Anyone or most who are on PAYG do so because they can't afford to pay a monthly fee so to make a helpline a premium number is scandalous.
Anyway, enough of my ranting, is there an alternative number he can use ?
I appreciate any help on this as I live 120 miles from dad and can't phone myself as I need to be in front of his computer.

~ Edited by Dave: Post title amended

bankhead wrote on Jun 12^th, 2007 at 7:04pm:

My 77 year old father is using Virgin pay as you go and has a problem with the connection. I tried everything to fix it but it seems the problem is at Virgin's end. The only help number to contact them is 0906 2170003 which is a premium number. Anyone or most who are on PAYG do so because they can't afford to pay a monthly fee so to make a helpline a premium number is scandalous.

It's not scandalous because technical support has to be paid for and you already admit that they have no monthly contract as they are pay as you go. If the problem is at Virgin's end, then they should sort that at normal telephone rates.

I have joined your thread to the existing one, and if you look back to reply #14 you will find a number for Newport's reception where technical support is based.

If you have technical problems, I suggest that you ask on The Scream! Forums or MoneySavingExpert.com Forums, Techie section.

What's the problem?

bankhead wrote on Jun 12^th, 2007 at 7:04pm:

My 77 year old father is using Virgin pay as you go and has a problem with the connection. Anyway, enough of my ranting, is there an alternative number he can use ?

Yes, may I recommend a 18185 account and http://www.geoisp.co.uk/ - that way he'll pay 5p for internet access at any time of the day or night and no further charges.

Dave, I asked a simple question. Now can I ask another...what's your problem ? What's with the attitude ?

bankhead wrote on Jun 12^th, 2007 at 7:59pm:

Dave, I asked a simple question. Now can I ask another...what's your problem ? What's with the attidude ?

Excuse me? What are you talking about?

You expect something for nothing in so much as you believe technical support should be free. You say it's scandalous, and I commented on this. I say again, if the problem is at their end, then it should be a normal rate telephone call, if the problem is at your end, then it is fair to charge for technical support.

I then suggested a couple of websites where people may help you for free.

Finally, I asked what the problem is as I believed someone on here might be able to solve it for free !!!

You have not responded to this, and after giving you the chance of help for free you suggest I have an "attitude". Yes, go and call that 0906 number and sort out your problem !!!

You can't help some people........  ::)

Maybe I read your reply wrongly and if so, I apologise.
You say if the problem is at their end the call should be at normal rate, there is no normal rate, the premium number is the only number available hence my original question.