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Main Forum >> Geographical Requests >> rock group plc alias mobile support
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Message started by robmar0se on Dec 13th, 2005 at 12:15pm

Title: rock group plc alias mobile support
Post by robmar0se on Dec 13th, 2005 at 12:15pm
Does anyone know of a geopgraphic number for the above.  Yesterday I hung on to the 0871 number twice for 30 mins only to be cut off!
:-? :-? :-?
Contact Us
CONSUMER   BUSINESS   EDUCATION
TEL: 08709 90 90 90
FAX: 08709 90 90 91    TEL: 08709 90 90 92
FAX: 08709 90 90 93    TEL: 0870 444 0050
FAX: 0870 4440051  

ROCKDIRECT SWITCHBOARD   MOBILE SUPPORT
Tel: 08702 203 600   Support for all rockdirect notebooks
Tel: 0871 855 0 999
Fax: 0871 855 0 888
Email: support@mobile-support.net
Web Site: www.mobile-support.net

POST   OPENING HOURS
Postal orders received.

rockdirect, 1 Collins Road, Heathcote Estate, Warwick, CV34 6TF

Title: Re: rock group plc alias mobile support
Post by Dave on Dec 13th, 2005 at 1:25pm
Hello and welcome to the forum robmar0se. It's a breath of fresh air to find someone who gives us something to work with. You'd be suprised by the number of people who come on here with just a company name and non-geographical number and expect us to find the basic information.

A search of 192.com for ROCK in WARWICK provides a few results for Rockdirect.com at the same address. Sales is down as 01926 456460 and customer services is 01926 456467. It also reveals other companies listed at the same address, most of which have 0870 numbers. If these don't work, it gives us a starting point at least, ie their numbers seem to start 01926 45646x.

Title: Re: rock group plc alias mobile support
Post by robmar0se on Dec 14th, 2005 at 4:37pm
8-) Than you very much, yr kind comments appreciated. Tried the nnn7 number, unfortunately just a recorded message refering to the 0870 numbers; do you suggest trying all the numbers in the range?
Rob

Title: Re: rock group plc alias mobile support
Post by Dave on Dec 14th, 2005 at 5:01pm

robmar0se wrote on Dec 14th, 2005 at 4:37pm:
[...] Tried the nnn7 number, unfortunately just a recorded message refering to the 0870 numbers; do you suggest trying all the numbers in the range?

Yes. It's best to do this out of hours for obvious reasons. I suggest you withhold your number with 141.

They've got a handful of 0870/1 numbers (which fax numbers correspond to which NGNs will be more difficult to pinpoint), and even though you're just after one of them, it would be useful to know them all.

I suggest you ring each 0870/1 to see what recording or menu options it answers with. Then ring different DDI numbers listening for that message. If the NGN answers within a couple of rings, you know that the geographical will aswell, although you could hang on to see if it is someone's direct number (ie they have their own voicemail on).

It's worth making a note of what you find on each number, ie if a number is unanswered, out of service, voicemail, fax etc. That way you know what you've done and you may need to refer back to it later.

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