Anyone have a geographical number for this please?

The number is an 0871 number and is charged at 10p per minute. I don't have the full number right now, as it recites it when you call the 0800 freephone customer services number but doesn't list it on their website bizarrely!

I also noticed Talk Talk charge 50p per minute on some ridiculous 09* number... unreal stuff.

Another thread on ToucanSurf here reveals that the number is 0871 511 6001.

This page on the Toucan site says that from 1 February 2006 it will change to a premium rate number costing 30p/min at all times.  ::)

Hi!
Toucan broadband have just changed their previous freephone number for their customer services to a 0871 number (0871 221 2210) anyone know the geographical number?

(This is my first post so please be kind if I have done it wrong)

Just because they have changed their non-geographic number, doesn't mean that they have changed the underlying geographic number. Try the existing geographic (020 7549 6000) and let us know if that still works.

From free to 10p per minute 'customer services' in one easy step from Toucan!

Another ISP to avoid then ..........

But it's an easy-to-remember (expensive) number now - 0871 221 22 10

I've used Toucan for telephony for a few years and they have been OK. I wouldn't consider them as an ISP nor would I trust them with line rental. They definitely belong int he saynoto 0870 hall of shame for changing to 0871. They say it's "only" 5p/min when called from a Toucan customer >:(

Toucan has changed hands a couple of times too. It was part of IDT (whoever they are), then got bought by Pipex and finally by Tiscali. The latter move is a very good reason to avoid them as an ISP

Thanks for replies, will try the geographic number when needed. Have been with Toucan broadband+ landline for 18 months and I must say have had no problems + they have an excellent customer service centre in Ireland. I do agree however that aquisition by tiscali is VERY bad news!  


Loopy

You can still use one of the 0800 number,s up until the 30/1/2008.

See: http://www.toucan.com/about/contact/default.aspx

"Toucan is changing its Customer Service telephone numbers from the 31st of January 2008.
For general enquiries please call 0871 221 2210*. For Broadband Technical Support please call 0871 423 1111*.
If you are considering cancellation or looking to leave Toucan then please call our Services team on 0871222 6399*.
Further information in relation to these changes is available at www.toucan.com.
*Calls charged at 5p/min from a Toucan phone number or 10p/min from a BT line. Calls from mobile phones and other providers may vary. "

The parent company Tiscali has already switched from 0870 to using 0871  for customer service ,and they  use  0845 for cancellations which they claim is a local call. :-?

See: http://www.tiscali.co.uk/aboutus/contact/contact-details.html

loopy wrote on Dec 26^th, 2007 at 5:37pm:

..... Have been with Toucan broadband+ landline for 18 months and I must say have had no problems + ......

Toucan BB is not even particulalry good value any more. I'm not even sure it was then. If it's working OK then no worries but if you have problems then changing BB to a different ISP should be easy, just ask for your MAC code and sign up with a new ISP. There are several ISPs doing basic BB (around 1GB/month allowance) from £9.99/month. Decent ISPs, not always with cheapest prices include Zen, Newnet, IDnet and Plusnet.

I've been with BT for a year now and have been pretty good. If you want the infamous Indian call center, ring one of the 0800xxx numbers listed, they will tell you to ring one of the 084xxx numbers. Just say 'I have tried that and can't get through',  they then transfer you. In a year I have only contacted them a couple of times and that was at the beginning when I set the BB up. I know they are not the cheapest but  they have given me no problems.....so far!!!!!

Try 020 79985106 and provide feedback on how you get on.

I started a thread here about leaving Toucan.
http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1233740669

Since they are now part of Tiscali I would suggest avoiding them like the plague. Their phone offering is now worse than many and their broadband product was never really worth having.