>:( Have tried the non-verified geo (0151 4327838)altenative to 0870 4449929 for stoves plc Merseyside L35 2XW, but a recorded message says No. changed to the the 0870 No.
Has anyone found their new geo No? I have had no joy in my searches.

I've found this:

Stoves Plc Liverpool, Merseyside 0151 426 6551

The website for Stoves Plc is www.stoves.co.uk.

A search for Stoves in Liverpool on 192.com reveals two entries at the same address:
STOVES GROUP
STONEY LANE
WHISTON PRESCOT MERSEYSIDE
L35 2XW

One has the 0870 you quote and the other is 0151 4266551. Both have the fax number 0151 4327869. This is close to 0151 4327838, so I've tried nearby numbers. It turns out that this company has a whole host of 0870 numbers, and that alot of 0151 43278xx numbers have messages referring to various 0870 numbers.  :-X

The following is a list of the numbers starting 0151 43278 I have tried:
28 Changed to 0870 4449919
29 Changed to 0870 4449919
30 Changed to 0870 4449919
31 Changed to 0870 4283109
32 "Please note that calls to this number may be recorded for quality and training purposes"
33 Changed to 0870 4285633
34 Changed to 0870 4285634
35 Changed to 0870 4285375
36 /
37 Changed to 0870 4285467
38 Changed to 0870 4449929
39 Changed to 0870 4449919
40 Changed to 0870 4589650
41 "Please note that calls to this number may be recorded for quality and training purposes"
42 "Please note that calls to this number may be recorded for quality and training purposes"
43 Changed to 0870 4589653
44 Changed to 0870 4449919
45 /
46 Changed to 0870 4584192
47 Changed to 0870 4283049
48 Changed to 0870 4449919
49 Changed to 0870 4589663
50 Changed to 0870 4283178
51 answered
52 Changed to 0870 4283431
53 Changed to 0870 4287853
54 silent
55 Changed to 0870 4283239
56 Changed to 0870 4285366
57 Changed to 0870 4285452
58 Changed to 0870 4285431
59 /
60 Changed to 0870 4287860
61 Changed to 0870 4285392
62 Changed to 0870 4285379
63 Changed to 0870 4285374
64 Changed to 0870 4285393
65 Changed to 0870 4285450
66 busy
67 Changed to 0870 4287867
68 Changed to 0870 4287868
69 Changed to 0870 4589690
70 Changed to 0870 4283214
71 Changed to 0870 4285458
72 Changed to 0870 4589654
73 Changed to 0870 4449919
74 Answered: is Glen Dimplex
75 Changed to 0870 4285613
76 Changed to 0870 4589692
77 Changed to 0870 4285672
78 Changed to 0870 4285647
79 Changed to 0870 4285646
80 Changed to 0870 4584377
81 busy
82 Changed to 0870 4449919
83 Fax/modem

As you can see, this company is really out to make some £££ from its 0870 numbers, not to mention having some of its 0151 numbers standing 'idle' with 0870 referrers.

What does each 0870 do? Are they all for different products?

From this list, try 0151 4327832, 41 and 42. Or, if your enquiry is about Glen Dimplex, use 74.

A 2002 number found on http://www.findarticles.com/p/articles/mi_m0KZC/is_2002_Feb_28/ai_83761691
0151-430 8497. Fax 0151-426 3261


http://www.hemscott.com/EQUITIES/Company/cont/con02897.htm   gives
Tel: (0151) 432 7800
Fax: (0151) 426 3261

Just got this back from stoves. My message first

I would like to talk with you to discuss your products. However my telephone provider does not allow 0870 numbers to be included in my package. And to talk to you for 7.5p per minute, to only be connected to your landline is of no interest to me. Do you have a proper number that I can call you on in my time? A prearranged call back from you would not work due to my working schedule.


Reply
Thank you for your email, we only have 0870 numbers, as you advise we are unable to telephone yourself at a prearranged time,  could I possibly answer your queries via email?

Regards,

Sue Langley
Consumer Product Advisor
Glen Dimplex Home Appliances
Tel: 0870 458 9663
email: slangley@gdha.com

Obviously Sue doesn't realise, or doesn't want to, that 0870 goes to a landline anyway.
Their loss.

Not so very long ago I phoned the number in my Stoves user Handbook, which was 0151 452 7838, to order a  replacement knob for my Stoves cooker. Today I tried to use it again to request service for a much more serious fault.
Guess what, ringing the number elicited the following automated message: "This number has changed to 0871 222 2502".
Has anybody found a way around this? I have tried a  domain search which did not help.
Patrick1.

According to 192.com, they only have an 0870 number (hmm... wonder why it has changed to 0871... ::)). Anyway, it would appear that their fax number is 0151 426 3261. In terms of area code, that matches the one given for the service line.

Googling Stoves+"0151 452" returns another number - 0151 432 7947. That is apparently their service line, but whether or not that would work now I don't know.

Also, it would appear that 0151 426 6551 is/was their switchboard/contact number - you could also try that and see if you can get through.

Please report back whether or not the numbers work, and if you have any luck obtaining an alternative.

Thanks but I'm afraid I have used the rip-off number as my need was urgent. They are due to phone me back and if if they don't do so in the time promised I will try the numbers you suggested.

When they ring you back, could you try and get a geographic out of them?

Try this ... 0151 432 7800

It worked for me.  (It was last November when I used it, though).

Thanks Paul

I called Stoves again today but all of the alternative numbers suggested resulted in redirection to the 0871 number.

Quote:

I called Stoves again today but all of the alternative numbers suggested resulted in redirection to the 0871 number.

The number in the database, 0151 432 7991, does work. It answers as .... Dimplex and they will put you through to customer services. I just tried it.

Earlier today I tried to use the alternative numbers you suggested but in each case an automated message told me that the number had been changed to an 0871 rip-off number.