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Main Forum >> Geographical Requests >> freefone Dell technical/customer support???? https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1141742126 Message started by domg on Mar 7th, 2006 at 2:35pm |
Title: freefone Dell technical/customer support???? Post by domg on Mar 7th, 2006 at 2:35pm
I know there's an ordinary landline # for Dell UK head office; and there's also an Irish # for Sales. But I have a feeling I saw (or was told about) a genuine 0800 freefone # for technical support quite recently. Anyone know anything? As usual, it's only the UK which suffers from 0870-itis. A glance at Dell's customer support numbers around the world shows that EVERY SINGLE ONE except UK is a freefone number... And even their Sales number is 0870 -- we pay 8p/min for the privilege of buying or enquiring from Dell...
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Title: Re: freefone Dell technical/customer support???? Post by a very nice man on Mar 7th, 2006 at 9:05pm
Courtesy of UK Info v11
Dell Corporation Ltd,7379,,Milbanke House,Western Road-The Western Centre, 01344860456, 01344860187, RG121RW,,Bracknell,Berkshire Computer Related Services Nec,Computer Services,Dell Corporation Ltd.,7379,,Dell Campus,,01344378000RG121FA,,Bracknell,Berkshire |
Title: Re: freefone Dell technical/customer support???? Post by domg on Mar 7th, 2006 at 9:13pm a very nice man wrote on Mar 7th, 2006 at 9:05pm:
Yeah, thanks! Those are what I meant by the ordinary landlines for Dell head office (and Bracknell office). In my experience, you <can> (sometimes needs a bit of persistence) get thru to tech support by asking on those numbers. Trouble is they close at 6pm, and are only Mon-Fri -- so one misses out on being able to make evening & weekend tech calls. I still feel there may be a hidden 0800 number out there ?? ;-) |
Title: Re: freefone Dell technical/customer support???? Post by mc661 on Mar 8th, 2006 at 5:49pm
My council used to use an 01 number, but we were told to change to the 0870.
So Dell screw the councils and the rate payer |
Title: Re: freefone Dell technical/customer support???? Post by domg on Mar 8th, 2006 at 6:09pm
Do you remember what the 01 number was? ;-)
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Title: Re: freefone Dell technical/customer support???? Post by mc661 on Mar 8th, 2006 at 6:17pm domg wrote on Mar 8th, 2006 at 6:09pm:
Ill annoy our ICT guy, he doesnt like me! Never has since I asked him for every E-mail that I had ever sent from my Council Laptop! Also he deals with Data Protection. I suspect its in one of his ages old Emails when the council tendered out to Dell. |
Title: Re: freefone Dell technical/customer support???? Post by bbb_uk on Mar 8th, 2006 at 10:12pm bill wrote on Mar 8th, 2006 at 9:50pm:
The ICT guy probably had to spend ages (and I mean probably ages) going through all archived (possibly even archived stuff stored off-site) for emails sent by mc661! I can tell you now he would have a really fun day - NOT! ;D :D |
Title: Re: freefone Dell technical/customer support???? Post by DaveM on Mar 8th, 2006 at 10:16pm
I'll give you a clue as to why you were told to call the 0870 number !
The Sales, Customer Support, Technical Support, etc. are mainly based in Ireland, NO LONGER at Bracknell ! The Bracknell switchboard will transfer you to any "Internal" numbers if you have them, even those in Ireland. Sales & Sales support will sometimes give you them, especially if you have an individuals name as well. The numbers we already have are 0870 907xxxx, alternatives +353 1204xxxx I personally can confirm that 0870 9074000, alternative +353 12044000 for the Switchboard worked well for me, and when I called Customer services on known extensions direct and also through the Bracknell switchboard, I had NO problems. If someone could confirm the Dell Technical Support 0870 9080500, alternative +353 12795700 and Business Support 0870 3664033 +353 12795138, I would appreciate it. |
Title: Re: freefone Dell technical/customer support???? Post by Dave on Mar 8th, 2006 at 10:28pm
*Cough cough* We may be covering old ground here. ::)
There are four threads already running on Dell: |
Title: Re: freefone Dell technical/customer support???? Post by domg on Mar 8th, 2006 at 10:53pm
Don't know about OLD ground -- the topic is still very alive and fresh :-) The main thing is details. And those two Irish numbers above really work -- which is a great improvement -- with 1899 only 1p/min instead of 8p.
Great. |
Title: Re: freefone Dell technical/customer support???? Post by domg on Mar 8th, 2006 at 10:57pm DaveM wrote on Mar 8th, 2006 at 10:16pm:
Yes, great! The two Irish numbers above both work fine. The +3531 2795700 number in partic is very useful -- the lowest cost for Tech support when the 01344 numbers are closed (i.e. eves & weekends). Someone add it to the list! |
Title: Re: freefone Dell technical/customer support???? Post by DaveM on Mar 8th, 2006 at 11:01pm Dave wrote on Mar 8th, 2006 at 10:28pm:
Sorry ! No mention of the Ireland numbers in any of those threads Dave, though the links are useful, thanks. |
Title: Re: freefone Dell technical/customer support???? Post by mc661 on Mar 8th, 2006 at 11:09pm bbb_uk wrote on Mar 8th, 2006 at 10:12pm:
Heh, I think hes trying to transfer to a council in sheffield. To get away from me and my requests. |
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