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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> OnStream 0845 606 6588 (National Grid) https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1150456971 Message started by yddap104 on Jun 16^th, 2006 at 11:22am

Title: OnStream 0845 606 6588 (National Grid)
Post by yddap104 on Jun 16^th, 2006 at 11:22am

If you have received a communication from Onstream ( working on behalf of British Gas )
asking to ring the above number , re exchanging ( upgrading) your Gas Meter
An alternative in the West Midlands is
0121 424 8000 and ask for the individual who signed the letter, from

Customer Services
OnStream
35 Homer Road
Solihull
West Midlands
B91 3QJ

have added this info to the database

Yddap

Title: Re: OnStream 0845 606 6588
Post by Heinz on Jun 16^th, 2006 at 11:41am

What a nerve, asking a customer to phone to arrange their business for them!

If they are authorised to do work on behalf of British Gas (or whoever), they can write, knock on the door or supply a freephone number.

They should, of course, be required to produce their identity cards and proof that they have authority to undertake the work.

Title: Re: OnStream 0845 606 6588 (National Grid)
Post by Dave on Jun 18^th, 2006 at 5:09pm

See also this thread for an alternative number for National Grid's 0845 606 6766. I believe that this is the number for arranging meter replacement appointments (see the thread). :-/