Does anyone know the old number for Travel information in Lancashire (Preston 01772) or Cumbria (Whitehaven 01946).  They may have been old numbers used for travel info prior to Traveline starting.  Thanks for your help.

~ Edited by Dave: Thread title amended

The database has various numbers for Traveline. 01772 824444 is in the unverified database under "Stagecoach" and is described as "Ribble (NW) Services from Manchester & Preston through to Blackpool & Fleetwood, return."

Try Googling traveline 01946 and traveline 01772. A glance of those results shows that Traveline Cumbria's website is www.traveline-cumbria.co.uk and a check of the site on Internet Archive revealed that they have been promoting the 0870 since at least July 2001.

This area is not covered by a public transport executive. Areas that are are shown here. Do you know whether there is such a body or do you contact the bus companies directly?

Also, are there any websites similar to Traveline Cumbria that are promoted around the area? Perhaps we can look at them on the Internet Archive to see if they used to use geographical numbers.

I understand that the following Traveline services are actually in:

Cumbria     01946     Whitehaven
Lancashire  01772     Preston
South West 01392     Exeter
South East  01392     Exeter
East Midlands 01392  Exeter
East Anglia  01752     Plymouth

The theee Exeter ones are obviously separate numbers but are in the same building.  I cannot find anythng about these on Google either.

It is strange, but that is where they are I discovered!

If anyone knows any more please get in touch.  Thanks.

BTW what wasthe number of the Office originally quoted under traveline with 0208 number?  Thanks.

i am looking for an alternative to 0870 6082608 for Derby (01332) area code.

hope someone can help

Try 0115 950 6070

It's the number for Nottingham, but still close to Derby in the greater scale of things!

Dusty Bin wrote on Mar 19^th, 2008 at 2:43pm:

Try 0115 950 6070

This is the number posted by Dusty Bin is for private bus operator, Nottingham City Transport. Thus, it's unlikely to be impartial.


anonyy wrote on Mar 19^th, 2008 at 12:29pm:

i am looking for an alternative to 0870 6082608 for Derby (01332) area code.

There isn't one. We have made extensive searches to locate the 01/02 alternative numbers for all the individual Traveline call centres. A full list of the call centres is here. If you search the database for traveline, all the verified entries it returns are the official call centres which the 0871 2002233 (and the former 0870 6082608) number puts you through to. There may be some unverified entries under "Traveline", but they are not the official ones.

You are after the number for Traveline East Midlands which provides information for Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Peterborough, as indicated in the table.

There are three Travelines we haven't found yet: South West (Cornwall, Devon, Somerset, Gloucestershire, Bristol, Dorset, Wiltshire, Hampshire), South East (Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex, Reading, Wokingham, Bracknell, West Berkshire Slough, Windsor & Maidenhead, Surrey, East and West Sussex, Kent, Isle of  Wight) and East Midlands.

All these are operated by Telephone Information Masters of Exeter, as shown here.

Dave wrote on Mar 19^th, 2008 at 8:05pm:

Dusty Bin wrote on Mar 19th, 2008 at 2:43pm: Try 0115 950 6070 This is the number posted by Dusty Bin is for private bus operator, Nottingham City Transport. Thus, it's unlikely to be impartial.

Sorry!

Dave wrote on Mar 19^th, 2008 at 8:05pm:

All these are operated by Telephone Information Masters of Exeter, as shown here.

Well, their contact number is given as an 070 number, but the "location" page has the following number: 01392 20 20 61

Perhaps it is in that range somewhere?

Dave wrote on Mar 19^th, 2008 at 8:05pm:

Dusty Bin wrote on Mar 19th, 2008 at 2:43pm: Try 0115 950 6070 This is the number posted by Dusty Bin is for private bus operator, Nottingham City Transport. Thus, it's unlikely to be impartial. anonyy wrote on Mar 19th, 2008 at 12:29pm: i am looking for an alternative to 0870 6082608 for Derby (01332) area code. There isn't one. We have made extensive searches to locate the 01/02 alternative numbers for all the individual Traveline call centres. A full list of the call centres is here. If you search the database for traveline, all the verified entries it returns are the official call centres which the 0871 2002233 (and the former 0870 6082608) number puts you through to. There may be some unverified entries under "Traveline", but they are not the official ones. You are after the number for Traveline East Midlands which provides information for Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Peterborough, as indicated in the table. There are three Travelines we haven't found yet: South West (Cornwall, Devon, Somerset, Gloucestershire, Bristol, Dorset, Wiltshire, Hampshire), South East (Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex, Reading, Wokingham, Bracknell, West Berkshire Slough, Windsor & Maidenhead, Surrey, East and West Sussex, Kent, Isle of  Wight) and East Midlands. All these are operated by Telephone Information Masters of Exeter, as shown here.

I am confused, what are you suggesting i do to call traveline (Derby - 01332 area code), still dial the 0870 number?

anonyy wrote on Mar 20^th, 2008 at 2:11pm:

I am confused, what are you suggesting i do to call traveline (Derby - 01332 area code), still dial the 0870 number?

At present that is the only option.

As I say, the Traveline call centre you will reach from Derby is the East Midlands one which also covers Lincolnshire, Nottinghamshire and the other neighbouring counties. This is operated by Telephone Information Masters in Exeter, thus we are looking for a 01392 number.

What is your enquiry regarding? Can you do the same enquiry on the East Midlands Traveline website?

it was my intentino to call a geographical number using my mobile inclusive mins if i am out and about but i am not going to call a 0870 if i can possibly help it, that's why i ask for a geo number.

anonyy wrote on Mar 20^th, 2008 at 2:24pm:

it was my intentino to call a geographical number using my mobile inclusive mins if i am out and about but i am not going to call a 0870 if i can possibly help it, that's why i ask for a geo number.

At present, the best I can suggest is you call the 0870 number through 18185's 020 access number which will come from your inclusive minutes and the call to the 0870 number will cost a 4p connection charge plus 3p/min mon-fri and 1p/min at the weekend.

Dave wrote on Mar 20^th, 2008 at 2:41pm:

At present, the best I can suggest is you call the 0870 number through 18185's 020 access number which will come from your inclusive minutes and the call to the 0870 number will cost a 4p connection charge plus 3p/min mon-fri and 1p/min at the weekend.

It appears that it is in fact 5p/min during the daytime. The 3p/min is the price shown on the 18185 website.

i looked at that site but its for landline users, i'm talking about if i am out and about and need to find out a timetable for a bus to catch i would need to use my mobile.

anonyy wrote on Mar 20^th, 2008 at 3:30pm:

i looked at that site but its for landline users, i'm talking about if i am out and about and need to find out a timetable for a bus to catch i would need to use my mobile.

You can only call the 18185 prefix from BT (and some other) landlines. But they also provide 020/0808 access numbers, details of which are here. You would incur charges for dialling the 0870, as well as calling the 020 number from inclusive minutes.

hello all, i work for traveline south east in exeter, i discovered this site due to a caller asking me for our local office number which i declined to give her & then during our conversation she told me about this site so i thought id have a look & found this thread.

anyway thats the backround story, the reason i have posted to to explain how traveline works. the councils contract out each area to independant business such as ours in exeter who manage 3 different regions, the way our company earns its money is we get paid per call by the appropriate council which as i understand it, it isnt enough for our business to run itself & generate profit so we must charge for phone calls as well. Now i know that you will think that you shouldnt have to pay for this information but as you also know public transport was privatised along time ago and we are not funded by the goverment so we have to charge for our services.

also fyi if you do manage to get through to our local office number we or any other traveline office we will be unable to help you due to the fact the phone is not located anywhere near the computers that hold the travel information plus also it would probably be answered by our admin who is not trained in using the either using the computer systems which hold the bus/train times or dealing with the general public.

i understand why this site exists but you have to look at the whole picture i mean i have worked for several different call centres BT & EDF Energy to name two. you have to remember these companies are businesses & to run a large call centre the costs of the wages, equipment, electricity & cleaners etc etc ammounts to alot! so where does all this money come from? it has to be generated by the calls doesnt it, companies dont have to provide you with trained staff a phone call away ready to answer your queries.

Jamie, you remind me of a typical Call Centre Agent, stupid!

crazyinlove84 wrote on Jun 20^th, 2008 at 3:09pm:

Jamie, you remind me of a typical Call Centre Agent, stupid!

Evidently you are at the same location as jamieb28 as you have the same IP address as he and you are posting from work as your IP address resolves to Portland House, Exeter, the same as that of your workplace.

Perhaps it's a quiet day in the office at Traveline South East today and the agents are sat around looking on the internet.

hello jamie,

i understand your sentiments but i think it should be charged only at a cheaper rate, i hate calling it on my mobile number as i'm not too aware of the charges.

Scenario is: if you haven't got much money on a pay as you go phone you may not have enough for a call to a taxi company if you so happen to be waiting for a bus that hasn't come, or that there isn't a timetable displayed at the bus stop.  its all these little inconveniences that annoys me.

I appreciate Jamie's comment but note that other Traveline regions have produced a geographic number, maybe the South East region operates with a different contract?


anonyy's point is my position in that if one is short of funds and trying to get info but only has a mobile phone it can be very expensive. The point is that the public authority who let the contract should require a geographic number to be published alongside the 0871 number.

Calling the poster stupid is unnecessary and offensive, I am grateful to him/her for providing the information.

Maybe the number to try is 01392 20 20 61 which is that given in another message from Dave on March 20th 2008 at 2.19pm as the number for Telephone Information Master, Portland House, Exeter, who is said to be the operator of Traveline South East in another message.

If you have any more up to date information, please post a response, thank you.

Andrew_S_Hatton wrote on Jan 8^th, 2009 at 2:51am:

I appreciate Jamie's comment but note that other Traveline regions have produced a geographic number, maybe the South East region operates with a different contract? anonyy's point is my position in that if one is short of funds and trying to get info but only has a mobile phone it can be very expensive. The point is that the public authority who let the contract should require a geographic number to be published alongside the 0871 number. Calling the poster stupid is unnecessary and offensive, I am grateful to him/her for providing the information. Maybe the number to try is 01392 20 20 61 which is that given in another message from Dave on March 20th 2008 at 2.19pm as the number for Telephone Information Master, Portland House, Exeter, who is said to be the operator of Traveline South East in another message. If you have any more up to date information, please post a response, thank you.

As Jamieb said in his post, that phone would be answered by the admin which are not near the computer systems and you would only be told to call bacl using the 0870 number.

crazyinlove84 wrote on Feb 12^th, 2009 at 2:51pm:

As Jamieb said in his post, that phone would be answered by the admin which are not near the computer systems and you would only be told to call bacl using the 0870 number.

This is clearly an issue which concerns you in your work as you have come back and you are posting on this website from your office PC.

We would be most grateful if you could furnish us with the 01392 number for the Traveline services in question. If you don't know them, then the 01392 prefix used in your office will be useful, eg 01392 1234xx.

<This is clearly an issue which concerns you in your work as you have come back and you are posting on this website from your office PC.

We would be most grateful if you could furnish us with the 01392 number for the Traveline services in question. If you don't know them, then the 01392 prefix used in your office will be useful, eg 01392 1234xx.>

Thanks to Dave for pursuing this number which would be very helpful for me to have when I am out and about and a bus seems to me delayed and I suspect a timetable change or other problem I have missed.

0871 2002233             01236 634361

this is what it is in the database, but unfortunately they local number no longer works, i think they have cottoned onto me abusing it LOL

nutellajunkie wrote on Mar 9^th, 2009 at 8:35pm:

0871 2002233             01236 634361 this is what it is in the database, but unfortunately they local number no longer works, i think they have cottoned onto me abusing it LOL

You must have dialled incorrectly. I just called it and it was answered "Traveline Scotland".

crumbs! I dont know its been off for a wee while now, and then you go and jinx-a-fix..

Thank you.

Bus stops up and down the land now have serial numbers on for the SMS texting service "Txt 4 Times":

http://www.devon.gov.uk/index/councildemocracy/deliveringservices/directorates_and_departments/chief_executive_s/communication/news_service/press-releases/press_txt_4_times.htm


This page on Traveline South West's site says that mobile users can go to www.mytraveline.info on their phones' browsers and look up live departure information.

I have just put my post code into this site and it comes up with a short list of bus stops near me. You can then select the bus stop you require or just enter the bus stop number.

This is an alternative to the 25p premium charge for the text message. Cost is as per your operator's data charges.


Some areas also have sites provided by ACIS Live where you can enter the bus stop number. Strangely, www.mytraveline.info does not accept bus stop numbers, only post codes, town names and street names.

The list of ACIS sites is here:

http://www.acis.uk.com/ACISLive/tabid/79/Default.aspx

Perhaps bus stop codes for those areas that don't have a ACIS site can be entered into one of those that do. From what I can see, these codes are unique nationally.

Dave wrote on Jun 27^th, 2009 at 11:59am:

This page on Traveline South West's site says that mobile users can go to www.mytraveline.info on their phones' browsers and look up live departure information. I have just put my post code into this site and it comes up with a short list of bus stops near me. You can then select the bus stop you require or just enter the bus stop number.

The use of post codes for this sort of application always confuses me - how many people know the post code of anywhere but their own home?   Half the time I'd not be able to tell you the name of the road I was on.. It's a pity that web based applications can't get at the sort of location information that sms/telephone based services seem to be able to draw upon.  Still, it's a step in the right direction... Now if only I had GPRS available on my phone tariff, I'd be able to use it ..

I have just accessed the MyTravelin.mobi site via a Blackberry, it offers:

postcode, street and town or stop name.

Will report back how well it works

CJT-80 wrote on Aug 31^st, 2010 at 2:53pm:

I have just accessed the MyTravelin.mobi site via a Blackberry, it offers: postcode, street and town or stop name. Will report back how well it works

OK thanks, will look forward to knowing that.

Right quick report back,

the website on a Blackberry worked fine and was perfectly up to date!

It's functionality and style is basic but ideal for a mobile user, and it DID work with all of the bus stop codes I entered saving me texting them @ a cost of 25p plus standard rates (35p in total for me).

I would recomend other moile uses give it a try and report back their findings.

Thanks,

* oh btw I am in Sussex, and was accessing Brighton and Hove bus information *

Sorry to keep this post going,

I was randomally searching around the web and came accross a VERY interesting link from Traveline - http://www.pti.org.uk/telephone.htm

It lists the call costs from quite a few providers and from Call Boxes.

Also info from the ASA and PhonePay Plus.

Worth a read...

Edit - this is interesting to: http://www.pti.org.uk/docs/Numberchange.htm

Have just contact South East and National Traveline with the follwing:

"Dear Sir/Madam,

I am contacting you regarding the cost of calling Traveline via it's 0871 number mainly from a Mobile.  The current cost is estimated to be from 20-40p per minute to contact your Call Centres from a UK mobile phone. Whilst this charge is NOT levied by yourselves, it's because you use an 0871 number that we have to pay extra. Ofcom have introduced 03 numbers and it would be better for you to use such a number for us to contact you. Your original number 0870 608 2 608 could easily become 0370 608 2 608 and would be charged at a standard geographic rate rather than the "premium" cost it now is. It is quite obvious you are happy to make money out of callers to Traveline, even more so with this press release - http://www.pti.org.uk/docs/Numberchange.htm proving the number change was nothing more then a need to make money to run the service! As it's the ONLY advertised service we have NO choice but to use it. I await your response with interest."

We shall see,

CJT-80 wrote on Sep 25^th, 2010 at 2:29pm:

… Whilst this charge is NOT levied by yourselves, it's because you use an 0871 number that we have to pay extra. …

This sentence concedes an inch. Expect them to take a mile in the response.  ::)

Remember that 0871 numbers are now officially classified as being Premium Rate Services (PRS), so feel free to use the term.


The issue, which Traveline and other users of these and similar numbers choose to elude to is the fact that their provider levies a premium to callers' telephone companies, and hence that the outcome is that retail call charges are higher than those for normal numbers.

The exact call charge is of course down to the caller's telephone company. But the fact that call charges will be higher is down to the user of the number.


When the regulation that applies to BT which keeps its call charges abnormally low is removed, the cost of calling will increase to more reflect the premium passed to Traveline.

A response from Traveline South East - http://www.travelinesoutheast.org.uk/

"Thank you for your comment.

Traveline is an independent organisation and we have to find sources of income to pay for the services which we offer.  The major part of our costs are covered by local authorities - who generally pay for the information systems that we use and the continual collation of service information from all operators. We make this information free of charge on our web sites., But for those who want the additional service provided by the call-centre traveline nationally has decided that it should use an 0871 number, from which traveline earns a few pence per minute from the standard 10p per minute call charge.  Mobile operators then add their own heavy charges on top of the standard tariff - and that is something that we are not able to influence.

The basic cost for an 0871 call to the user represents about 10% of the direct costs of delivering that information from the call-centre .... on top of that there are the costs of the systems provided, and of the data collation, that makes traveline possible.  Traveline believes that this is reasonable level of contribution to be sought from callers.  As I am sure you are aware, there is no cost for accessing the same information through our web sites.

If you have an iphone we already provide "traveline south and east"
information as an app - the app costs £1.79 but it is then a free service thereafter.  If you have a mobile web browser you can also use our site to get information for free - we recommend using the large text interface on a mobile phone.

I hope this gives you some explanation of the background to the decision to use an 0871 number for access to traveline's call-centres and ways you may be able to avoid this by using the internet on your mobile phone if you have that feature. "

Any views?

** Thank you to Dave for his comments, you were right! **

:(

CJT-80 wrote on Sep 26^th, 2010 at 1:25pm:

A response from Traveline South East - http://www.travelinesoutheast.org.uk/ "… But for those who want the additional service provided by the call-centre traveline nationally has decided that it should use an 0871 number, from which traveline earns a few pence per minute from the standard 10p per minute call charge.  Mobile operators then add their own heavy charges on top of the standard tariff - and that is something that we are not able to influence.

Yet again, we encounter an organisation that maintains that BT call rates (10 pence per minute in this case) are the norm (the word "standard" is used in the response). And then continues the usual buck passing to only mobile providers.

The reference to "the standard tariff" is, of course, total twaddle. The liberation of call providers and tariffs means that there is now no "standard" call rate.

To understand this, consider the position from call retailers' (telephone companies we make calls with) point of view. The "wholesale" cost per minute to connect calls to Traveline's 0871 number is about 9.5 pence per minute, whereas the rate for normal geographic and 03 calls is 0.5 pence per minute.

For those call providers which do charge a call price of 10 pence per minute (plus connection), they only apply very tiny mark-up compared to that of normal calls. Thus, such a rate is heavily discounted, for the direct benefit of the call recipient (Traveline).

The point is that, the nearest we could get to defining any "standard" is a differential of 9 pence per minute on any tariff. Mobile operators generously exceed this "standard" margin and (perhaps rightly) come under attack in the response.

Yet, at the same time, some landline providers' margins (which as I've said are abnormally low) are considered the standard by users of these numbers!


The sooner the regulation which applies only to BT is lifted which is responsible for enforcing these abnormally heavy discounts is removed, the better! These organisations continue to hide behind it.

When it is removed, call prices to 084x/0871/2 numbers will rise to more reflect the premiums passed on to number users. Organisations will then have to wake up and smell the coffee!

I've checked through the alternatives we have for Traveline in each area (i.e. those which the 0871 directs calls to; not individual bus companies).

All still work except for East Anglia (Cambridgeshire, Norfolk, Suffolk) which was (and still is according to its website) operated by EWA Ltd. The number is 01245 454385 which is now not recognised and I have replaced this with EWA's switchboard number, 01245 492828, with a note that callers will have to ask to be put through.

The other two we don't have are East Midlands and South West, which are both operated by Telephone Information Masters Ltd in Exeter, along with Traveline South East.

Don't know if this may help someone, I couldn't find any reference in the database to this one.   I was directed by GCC to Traveline on 01452 418630, this was answered with a message that for bus times etc ring an 0871 number, however, it then said for Customer Services press 1, I did this and was answered by a very helpful lady who quite happily answered my question about bus services in Cheltenham on a Bank Holiday.  It might be worth adding the 01452 number + press 1 to the database.

Barbara,

Will check the number and get it varified

many  thanks

:)

Barbara,

I have called that number and it appears to be for Stagecoach West Head Office,

it is only open Monday - Friday 9-5pm, and does not allow you to press any menu options outside of these hours.

Will have a word with Dave about it

Barbara wrote on Apr 28^th, 2011 at 2:15pm:

Don't know if this may help someone, I couldn't find any reference in the database to this one.   I was directed by GCC to Traveline on 01452 418630, this was answered with a message that for bus times etc ring an 0871 number, however, it then said for Customer Services press 1, I did this and was answered by a very helpful lady who quite happily answered my question about bus services in Cheltenham on a Bank Holiday.  It might be worth adding the 01452 number + press 1 to the database.

We have visited Traveline quite a number of times and I have joined your thread to the existing one.

The 0871 number directs calls to different call centres in different areas. Gloucestershire is served by Traveline South West and we have been aware for several years now that it is answered by a call centre in Exeter, but have been unable to source a geographic number for it.

To re-cap, Traveline South West (Cornwall, Devon, Somerset, Gloucestershire, Bristol, Dorset, Wiltshire, Hampshire), Traveline South East (Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex, Reading, Wokingham, Bracknell, West Berkshire Slough, Windsor & Maidenhead, Surrey, East and West Sussex, Kent, Isle of Wight) and Traveline East Midlands are operated by Telephone Information Masters which is based in Exeter. We have no direct 01392 numbers for any of these.

The other one we don't have a number for is Traveline East Anglia (Cambridgeshire, Norfolk, Suffolk) and this is operated by EWA Ltd. We used to have a working number for this one, but it was disabled.

---

Individual bus operators may well be able to provide timetable information for their own services. Whether they can do so for other operators and if so whether they are impartial are other matters.

Stagecoach Bus Gloucester gives the customer services number as 01452 418630, so I have added this to the database under that name with the 0871 number. This makes it clear that it is for one particular operator and not the generic Traveline as the 0871 number.

The old number stopped working a good while ago, the other number on here doesn't work either, and I have suggested it is taken off.

meanwhile, does anyone know how I can contact them, cos their website is cumbersome to say the least!!
thanks

At the very least, send them a comment about their 0871 number!

http://www.traveline-cymru.info/contact-us/

Heinz wrote on Dec 22^nd, 2013 at 12:18pm:

At the very least, send them a comment about their 0871 number! http://www.traveline-cymru.info/contact-us/

If the reply is anything like the one I got from Traveline South East.. it just falls on deaf ears with them!

I am REALLY hoping this new EU Directive affects them!

StarGazing wrote on Dec 22^nd, 2013 at 11:28am:

The old number stopped working a good while ago, the other number on here doesn't work either, and I have suggested it is taken off. meanwhile, does anyone know how I can contact them, cos their website is cumbersome to say the least!! thanks

Thanks for posting about this. I've joined your posting to the extensive thread we already have running for Traveline.

Traveline is a network of call centres which are available via the number 0871 200 2233.

I've been through the list of individual Traveline alternatives and cleared out those which no longer work:

Traveline Cymru - Previously verified numbers were 01766 543100/1 and these are now not recognised. The service was provided by Galw whose domain galw.org is no longer registered.

Traveline North East & Cumbria is covered by two different call centres. 0191 244 5695, which is now not recognised was for Northumberland, Tyne & Wear, Co Durham, Hartlepool, Stockton, Middlesbrough, Recar & Cleveland. The new alternative, 0191 202 0747, is the main menu for Nexus on which there is an option for Traveline.

01946 598201 was for Cumbria and was operated by Traveline Cumbria Limited whose web address, www.traveline-cumbria.co.uk forwards to this address on the Cumbria County Council website, which returns a 404 "page not found" error. Calls are now answered by Telephone Information Masters in Exeter, which also takes calls for some other areas.

Traveline North West Lancashire area was previously 01772 849101 but this number is now not recognised. It was previously operated by Lancashire County Council and is now run by Telephone Information Masters.

Traveline West Midlands was previously operated by Centro and verified alternatives were 0121 200 **** (now used by another unconnected company) and 024 7655 9559 (not recognised). Telephone Information Masters says it answers calls on behalf of Traveline West Midlands.


In order to find an alternative for Traveline Cymru we need to find out which company or organisation operates it. A news release was issued by Traveline Cymru on 10th July 2012 entitled Future of Traveline Cymru call centre secured:

Quote:

The Welsh Government’s public transport information service has secured the future of a North Wales call centre after its owners went into administration. Twenty jobs at the call centre in Penrhyndeudraeth have been safeguarded as a result of the takeover by Traveline Cymru. The move has meant that Traveline Cymru has brought what was an outsourced service in house for the first time and will now operate the bilingual call centre to ensure that a continued high level of public transport information is delivered in Wales and to save public money by achieving a reduction in the cost of providing the service. Operating from a community hall in the centre of Penrhyndeudraeth, the call centre handles more than 230,000 calls a year for Traveline Cymru, in addition to providing the booking function for the Bwcabus scheme in rural Carmarthenshire & Ceredigion, the Customer Service function for First Cymru and the Welsh language service for National Rail Enquiries.

This explains why galw.org is no longer registered, as the company has gone out of business.

PTI Cymru is the operator of the call centre and its details are:

PTI Cymru Ltd | Market Hall | High St | Penrhyndeudraeth | Gwynedd | LL48 6LP
Telephone: 01766 772120

Look up on BT Phonebook companies called pti in postcode LL48 returns an entry for this company with telephone 01766 772100. Note the similarity to the number above, this suggesting that it might have a block of numbers. However, calling 01766 772100 reveals that it is Traveline Cymru! I have listed this in the database.


Here is a summary of the Traveline areas we don't have alternatives for, all of which are operated by Telephone Information Masters:

• Traveline East Anglia
  
• Traveline East Midlands
  
• Traveline North East & Cumbria: Cumbria area only
  
• Traveline North West: Lancashire area only
  
• Traveline South East
  
• Traveline South West
  
• Traveline West Midlands

As I've mentioned previously, we have no known number to access the Exeter call centre of Telephone Information Masters.

As per this post from Ian01 Traveline Wales/Cymru have changed their phone number to: 0300 200 22 33

Let's hope that other Traveline area's will do the same.

I have updated the number in the database.  :)

If you search your site for Traveline you get 01245 454385 for Traveline East Anglia in the unverified numbers list. However this is an incorrect number.

a) Please could this number be deleted from your database?
b) Can anyone find a number that works for Traveline East Anglia?

Dave

Dave Rado wrote on Dec 18^th, 2017 at 3:02pm:

If you search your site for Traveline you get 01245 454385 for Traveline East Anglia in the unverified numbers list. However this is an incorrect number. a) Please could this number be deleted from your database? b) Can anyone find a number that works for Traveline East Anglia? Dave

A: It will be removed forthwith, thanks for letting us know.

B: I sadly doubt it. (see below), but maybe someone will find one.

I will join with this the other Traveline posts, so that you can see all the issues with finding alternatives.

:(

So I keep seeing Traveline stickers on bus stops showing an 0871 number to call and worse still their own website at www.traveline.info/contact/ specificially says "Please note that this number is available during office hours and that it is for customer support and cannot give advice on travel times or fares."

But then contradictorily they also say on the same webpage that "Alternatively, for support on all our services including on our 0871 200 22 33 telephone service and our 84268 text service, please call us on 0114 22 11 282."  So are customer support and support two different things then in Traveline's mind.??? :-/

As with all the garbage to be found with Link Asset Services at https://www.linkassetservices.com/contact-us where they show 0871 numbers and 0371 numbers with the wrong explanations about which numbers are for customers these companies just seem incapable of doing things right.  What they need to do in order to make things right is repeatedly pointed out to them but they still go on showing the 0871 numbers.....

Personally I think its all deliberate and they want to go on making money out of the 0871 number for as long as they can.  And the only way to stop this is for Ofcom to abolish the 084 and 087 number ranges completely and require anyone who wants a legtimate 09 number (only legitimate uses seem to be sex chat numbers) to move to 09.

Does anyone have a number for Traveline general number?
I am in the south East but Traveline southeast doesn't exist anymore.
The best fix I can come up with atm is to phone Traveline Merseyside and get them to put me through but I wondered if someone had a direct number.
Many thanks.

mountainbiker1 wrote on Jan 5^th, 2024 at 6:08pm:

Does anyone have a number for Traveline general number? I am in the south East but Traveline southeast doesn't exist anymore. The best fix I can come up with atm is to phone Traveline Merseyside and get them to put me through but I wondered if someone had a direct number. Many thanks.

Hi mountainbiker1, welcome to SayNotTo0870.com

I have joined your post with other Traveline posts as some of the info contained maybe of use. As you have identified Traveline South East no longer exists, and according to a page on their former website, it was no longer viable to run their website any longer and due to changes implemented by the Bus Act 2017 bus operators are now responsible for Bus Timetables.

What do you need to contact Traveline for?