I need an alternative for 0870 128 2728 to report a problem with a garden bench bought with an offer in this magazine.  Some other IPC Media numbers are listed, but none seems relevant to mail-order trading.

Eric, Winchester

You could try

http://www.ipcmedia.com/about/consumerdirect.php
Mail Order:
The Mail Order team delivers commercially-driven direct response marketing expertise to our publishing companies. The available mail order options include reader offers, in-house catalogues and co-branded catalogues. Mail Order activity is created to match the brand proposition of individual titles and is a core part of magazines' editorial make up. For more information, please contact Helen Inman, mail order director, on 020 7261 7239 or email helen_inman@ipcmedia.com.