On the SayNoTo0870 Website, the Geographic Number given for Debenhams Mastercard is 0208 1810000. The number answers and after some time listening to music and apologies for busy advisors, you are answered. The person at the other end then states that this number is for reporting stolen cards and nothing else. They then provide the 0870 General Enquiries Number.
I used the 0208 number some few months ago and did not have this problem and spoke with an advisor for general enquiries. Does anyone know of any other geographic numbers for Debenhams Mastercard?

Thanks.

:)

I don't know if this helps but a couple of months ago, I was misled into getting a Debenhams Mastercard (I was told at the time I was merely reactivating my storecard!).   The number I rang was the 0800 (can't find it at the moment but maybe the other o would give it to you as the 0870 no wouldn't work for that) given for validating the new Mastercard and they then put me through to customer services without any query because they were only able to validate cards.   This might not work for you but, if you phrase it right, perhaps saying you have a complaint or something or merely sound confused, may get you put through at least on one occasion while waiting to find a geo number.

Thanks for this info. Unfortunately I don't have the activation 0800 number. I have tried putting 0800 in front of the Customer Services number (we can hope) but it did not work.

At least you have the 0845 and not the 0870 as touted here
http://www.helmgodfrey.com/cms/knowledgearticle/cardsbestbuys/all/cards_foreignusage_v2.html
Debenhams MasterCard 0870 120 0111

The card is run by GE Finance
General Enquiries (switchboard)
GE Money
Trent House, Torre Road
Leeds
LS99 2BD
Telephone +44 (0) 113-280-7080
http://global.gemoney.com/whereweoperate/unitedkingdom.html
They still list 0870, but perhaps switchboard could transfer you.

http://www.debenhams.com/site_services/heading_summary.jsp?FOLDER%3C%3Efolder_id=7053213&bmUID=1130763308930
Debenhams Credit cardholders must activate their card by calling 0800 915 2205.

Thanks to "Very Nice Man" I phoned the Leeds number for GE Money and sorted out my query, they took my account number etc and it was straightforward and NOT an 0870 number. However, in relation to an issue concerning the Internet they offerred me a contact number for another department..guess what....it was 0870!!
Thanks once again. It would be of assistance to others if this Leeds numbwer was put on the 0870 listings for Debenhams Mastercard, but I don't know how to do that or who to contact.

Regards.
:)

0208 1810000 is GE Capital Card services - Account enquires & at the time I researched them (way back when) this number automatically diverted to Leeds. It may well be that at the time I rang, it was "Out of Hours" so it was an Automatic diversion, I have no way of knowing, or perhaps they have since changed its purpose.

So you should try 0113 2807080 which is GE Capital Card services & they will sort you out OK. I know this as I used to work there.

Barbara wrote on Sep 7^th, 2006 at 2:40pm:

I don't know if this helps but a couple of months ago, I was misled into getting a Debenhams Mastercard (I was told at the time I was merely reactivating my storecard!).   The number I rang was the 0800 (can't find it at the moment but maybe the other o would give it to you as the 0870 no wouldn't work for that) given for validating the new Mastercard and they then put me through to customer services without any query because they were only able to validate cards.   This might not work for you but, if you phrase it right, perhaps saying you have a complaint or something or merely sound confused, may get you put through at least on one occasion while waiting to find a geo number.

SAME HERE I lost my store card and they sent me a credit card (plus i still HAD my store card) I have closed all my accounts with Debenhams and refuse to deal with any company that uses GE Finance.

I had a bad experience with my Burton store card (also operated by GE Capital, GE Money or whatever they call themselves). I received a phone call from someone there, promoting a "protection" scheme. I would cost me 1.5p for every £1 spent on the card and would protect me in the following ways:

• Price protection - claim if the price of an item is reduced at a later date. For me to claim, I must firstly be aware that the price has come down. Am I really going to go back and check?  ::)
  
• Purchase protection - Protection against loss, theft and accidental damage for up to 100 days.
  
• Payment protection - If unable to pay due to hospitalisation or involutary unemployment, payments will be made for me.

At the end of the call I confirmed my date of birth and address. At the end of the call I was told that I would receive the policy information. I expected this to be a form to sign confirming acceptance into the scheme.

No such thing as I had apparently accepted it all during the phone call. To remove myself from this I had to write, at my expense. I did this twice and received no acknowledgement or anything. I also complained about the way this was handled in the first place. I emailed before sending the second letter about cancelling this "Account Cover" and was told that it was still active (so the first must have fallen into a black hole). It was then cancelled after sending the email.

I then wrote to Finance & Leasing Association detailing all the complaint, who passed my letter to the GE Capital executive office. End result, I received a cheque for £25 for my troubles.

rockster wrote on Sep 7^th, 2006 at 2:32pm:

On the SayNoTo0870 Website, the Geographic Number given for Debenhams Mastercard is 0208 1810000. The number answers and after some time listening to music and apologies for busy advisors, you are answered. The person at the other end then states that this number is for reporting stolen cards and nothing else. They then provide the 0870 General Enquiries Number.

When that happened to me, I then said, "OK, my cards have been stolen and I wish to cancel them then."

The reply (obviously) was, "But they haven't been stolen."

So, I said, "That may or may not be the case but, if you don't deal with my enquiry or transfer me to the approproate department, I will cut them up and close the account.  Your choice."

They transferred me immediately!

Try Nationwide Building Society. Their cards show a geographic number and they do not charge the 2.75% penalty on foreign use. Oh, they also apply funds in the best order for the balance.