Tesco home shopping etc geo/landline 01382-812 026 -- used to be the alternative to 0845 7225533 -- no longer works.  (It's still in the main listing here, though.)
Anyone know if there's another geo number?  Trouble with the 0800 cust/svce number is that it closes at 5pm, and n/a on Sundays.

~ Thread title edited by Dave

Contact numbers for various parts of Tesco are here.

0845 7225533 is for Groceries, Books, Music, Video, DVD, Flowers, Games and Wine.

0845 6004411 is for Tesco Direct.

What is Tesco Direct and how is it different from Tesco.com?

The address www.tescodirect.com just forwards to www.tesco.com.

There is a recent entry into the database for Tesco Direct: 0845 6004411 = 01382 822507

This number may be a suitable alternative for 0845 7225533 as well.

Can anyone who uses these services shed any light on this?

Thanx Dave.  I'd seen the 0845 numbers -- but object to paying that 5p/min!  Really looking for ord geo number that works.

dom

Hi, Just tried 01382 822507 and its a "private" number of a chap who works for Teso!

Harleydee wrote on Oct 24^th, 2006 at 8:54am:

Hi, Just tried 01382 822507 and its a "private" number of a chap who works for Teso!

Thanks for that.  I've now deleted that entry from the unverified database.

..................................To order via Tesco Direct :. Gift Collection : Tel : 0800 403 403 / Fax : 01382 819 959. On - line : http : / / www . tesco . co . uk / direct

a very nice man wrote on Oct 24^th, 2006 at 3:57pm:

..................................To order via Tesco Direct : [...] On - line : http : / / www . tesco . co . uk / direct

Which is an invalid URL, as too is http://www.tesco.com/direct

No-one's answered my question: What is the difference between Tesco.com and Tesco Direct?

Also, perhaps the number for Tesco Direct should be 01382 812507 as Tesco's office numbers seem to start 01382 81.  :-/

Tesco.com is home groceries shopping;  tesco direct is everything else (internet/mail-order) except food!

dom


Dave wrote on Oct 25^th, 2006 at 10:31am:

a very nice man wrote on Oct 24th, 2006 at 3:57pm: ..................................To order via Tesco Direct : [...] On - line : http : / / www . tesco . co . uk / direct Which is an invalid URL, as too is http://www.tesco.com/direct No-one's answered my question: What is the difference between Tesco.com and Tesco Direct? Also, perhaps the number for Tesco Direct should be 01382 812507 as Tesco's office numbers seem to start 01382 81.  :-/

A number of Dundee number entries have been made to the database for various Tesco helplines. Among others we have:

01382 822200 Clubcard menu
01382 822700 Main customer services
01382 822800 Menu for Groceries and Wine enquiries
01382 822900 Reception
01382 822997 Switchboard

Dig a little deeper....

01382 822xxx

100 "Please continue to hold while we try and connect you ..."
101 Clubcard Rewards (same as 0808 100 0707)
102 Clubcard Rewards (same as 0808 100 0707)
103 Tesco Giftcards (same as 0845 600 0968)
105 Clubcard Rewards (same as 0808 1000707)
106 to 180 "Please continue to hold while we try and connect you ..."
199 "Please continue to hold while we try and connect you ..."
200 Tesco Clubcard
238 "Thank you for calling Tesco. Unfortunately, due to unforeseen circumstances, we are unable to take your call. Please call back later."
280 "There are currently no available agents. Please explain to the customer and retry with another customer later."
290 Tesco Clubcard
298 Tesco Customer Service

I have been given a roasting by Tesco when I tried to ring 029 2062 2972 the number in the data base for Tesco.com on line groceries 08457 22 55 33

They said that 029 2062 2972 is an extension off their free 0800 505555 and they would not put anyone through to on line groceries either from 029 2062 2972 or 0800 505555

Does anyone know of a geo number for 08457 22 55 33   please?

Thanks very much
James EB

JamesEB wrote on Oct 25^th, 2010 at 1:34pm:

I have been given a roasting by Tesco when I tried to ring 029 2062 2972 the number in the data base for Tesco.com on line groceries 08457 22 55 33

I've removed this entry from the database.



JamesEB wrote on Oct 25^th, 2010 at 1:34pm:

Does anyone know of a geo number for 08457 22 55 33   please?

I've joined your posting to the existing thread on Tesco.com.

See my posting above (Reply #8). I found that 01382 822800 has an option for grocery enquiries; you could try that. It is a number to the Dundee office, and not direct to a store (AFAIK).

Or your local branch could perhaps help with your enquiry. Apparently changing the last two digits of a store's geographic number to 32 will get through to the home shopping department.

Let us know what you try. If the 01382 number works successfully, then I'll list it as an alternative to 08457 225533.  :)

Dave thanks for all of this.

Sorry, I did search but did not come up with the previous thread.

In answer to your earlier question what is the difference between Tesco.com (www.tesco.com) phone 08457 22 55 33 and Tesco Direct (www.tescodirect.com) phone 0845 600 4411 is that Tesco.com is groceries on line and Tesco Direct is many other things on line such as furniture, electricals, clothing……..

Yes, 01382 822800 worked for online groceries and goes through to the same switchboard as 08457 225533.  Very many thanks for this.

You mentioned my local store which is Purley and I was able to confirm that the geo number in your unverified list 020 8218 9400 is the correct geo number.

I also added 32 as you suggested instead of 00 i.e. 020 8218 9432 and did get straight through to the Purley store online department. Apparently in store this deals with both Tesco.com and Tesco Direct matters.

Dave you are a star!!

JamesEB

JamesEB, thanks for the feedback and for the explanation of the difference between Tesco.com and Tesco Direct.

I have verified the entry for Tesco.com Home Shopping, 0845 722 5533 = 01382 822800, with a note to say that it is for grocery and wine queries only (as they are the only options available).

Your store's number is also now verified, with a note to say that -32 is for home (online) shopping.

Thanks Dave.

I’m having a bit of a problem with Tesco Direct 0845 600 4411

I rang the number in the main database 01992 632222 and the operator said it was the Head Office (no menus) and I would have to call 0845 600 4411

I tried 0800 403 403 in Reply #5 above and unobtainable.

On the freephone 0800 505555 which appears throughout your main database, this is the main Tesco Customer Service for personal shoppers (i.e. in store) queries (the opening menu offers 2 other options – locate product or store and on-line photo centre). On 0800 505555 they have told me several times, sometimes quite forcefully, that they will not transfer any call to a department that is covered by an 0845 number.

The only number I could find that got me straight through to Tesco Direct was 01384 556417 which appears a couple of times in your unverified data base.

JamesEB

JamesEB wrote on Oct 27^th, 2010 at 10:08am:

I rang the number in the main database 01992 632222 and the operator said it was the Head Office (no menus) and I would have to call 0845 600 4411

On the basis of what's been found thus far here, and that the Tesco customer services address is a Dundee PO Box, I think that Tesco must have a call centre in the area. Perhaps this is where calls are dealt with for Tesco Direct.

I tried some numbers I suggested above, and, at 21:50hrs, 01382 822238 went straight through to someone who answered with "Tesco Entertainment". I've listed that accordingly.

However, I think it's fair to say that if Tesco Direct calls are answered at this office, that they will be answered by the same people as for other types of enquiry. The phone number that the call comes in on allows the agent to know which service to answer as.

So it's worth ringing this number and seeing if they'll deal with your enquiry. Also, someone has submitted 01382 822967 for Tesco Direct. Or you could try seeing if the Dundee switchboard (01382 822997) will put you through.



JamesEB wrote on Oct 27^th, 2010 at 10:08am:

The only number I could find that got me straight through to Tesco Direct was 01384 556417 which appears a couple of times in your unverified data base.

I believe that this is a direct number (for the home shopping department) at a Tesco shop, so it's innappropriate to list it.

Tesco seem to have changed their in-store numbers.

You can still get through on the numbers ending "00" but all the others have changed.

Does anyone know now how to contact for example .com department in store  that used to end "32"?

Thanks

Every Tesco store has an inclusive or geographic rate 0345 number.

http://www.tesco.com/store-locator/uk/asp/towns/?l=L&t=LONDON

There is no longer a need to be looking for alternative 01 or 02 numbers.