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Can I ask why you use 08* based phone numbers now? Do you know these are classed as premium rate numbers? Did you know that people pay an excess of 5p a minute to call this, where as it could be as low as zero pence per minute? Can you supply me with the alternative 0141 number please?    if not, why would you not release this number? Do you realise the call quality of your recordings are verging on very bad?

reply


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Hi Pete tx for your message. We are in the process of upgrading our telephony system and our new supplier recommended an 0800 number as part of that.  The cost to the caller is 5p per minute from BT landlines - not a premium rate number as just slightly above a local rate charge. If you prefer you can call our call centre direct on 0141 420 5010. The recordings are in the process of being changed because, as you note, they are not very clear. Thank you very much for taking the time to give me your feedback as it is very important to us. Regards Fiona

Now thats not too bad a reply, but can you see what too many people still class as a non-premium rate number? Yes, all too common.. Their 5010 number can be added to the database along with the other one I added last time.

~ Thread moved to Chat section and title amended by Dave

Are you going to put them right.?

They seem reasonable so a polite correction may help.

nutellajunkie wrote on Oct 26^th, 2006 at 2:20pm:

Now thats not too bad a reply, but can you see what too many people still class as a non-premium rate number? Yes, all too common.. Their 5010 number can be added to the database along with the other one I added last time.

The line that "this is not a premium rate number, sir" makes it out that it is not 'bad' like a PRN. But the fact of the matter is that it is and is covertly so by nature. So it's worse !

I've moved those numbers to the verified database.

I shall reply to the Email anyhoo, quoting a few words from you guys of course..


Will look forward to adding the 0800 number to the database also

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ear Fiona, Thank you very much for the reply, it has been ever so helpful. However, may I take a little of your time, perhaps to correct a small error, to which I would understand you perhaps don't fully realise. The line that reads"/not a premium rate number as just slightly above a local rate charge/" makes it out that it is not /bad./ But the fact of the matter is that it is and is covertly so by nature, which makes it worse. That said, I am delighted your lines will be moving to 0800 in the future. I look forward to having a copy of this number. Also Im pleased to hear that the recordings will be made clearer to understand. Furthermore, I would like to take this moment and saying I am still very much a happy regular, and I indeed hope that Santa will drop me off a membership card to enjoy the science centre whenever I wish! Again, thanks for your time. Pete

Hey ya gotta drop hints for a freebie ;) But a reply came within minutes!


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Hi Pete apologies if I seemed to be glossing over your concerns - that was certainly not my intent. I can appreciate that some people may not be comfortable using the 0800 call centre number and could still use our 0141 number if they wish. Though I have to be honest and say that I hope this would not be the case as only the 0800 number will have the call queue management system on it and the call centre staff are trained to handle all sorts of enquiries. We have noted the charge on the website and on our literature so as to be as open as possible about it. As a charity GSC struggles to raise all the funding we require and the very small amount that the 0800 number will generate will go back into exhibit and programme development. I'm so glad that you are a regular visitor and enjoy your time spent here - I'll pass that onto the staff. I hope you get what you want from Santa! Regards Fiona

As kind as the reply was, can you still see a little misunderstanding she has about? Having said that, I take note that they already have changed things, I noticed the Email signature is now..


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Tel: 0141 420 5033 (direct line)       0871 540 1000 (call centre - calls cost 5p per min from BT landlines)

Still, a majority of Glasgow punters use cable.. Should I even bother to reply?

meh!