Is there a geographic number for Travelodge Hotel Bookings ??
Their advertised bookings number is:  08700 850 950
There are some geographic nos in the main listing for a few individual Travelodges, but not for the main bookings number.
Thanks

~ Edit by Dave: Thread title amended

Travelodge moved to its current head office on 3 February 2006, details here. The address is:

Sleepy Hollow
Aylesbury Road
Thame
OX9 3AT

The general number is 01844 358500. Ring and ask to be put through to customer services/bookings.

This number worked last week, but seems not to any more. It now directs callers to a full voicemail box, says 'transferring to an attendant', then it gives up.

Some (but, curiously, not all) of the individual Travelodge numbers have a menu option to be put through to central reservations.

I think this is part of a general upgrade because the central reservations menu system has changed and become voice-activated now (ie harder to use).

I suppose this is what they mean by 'no frills' ;-)

~ Edit by Dave: Thread title amended

An update... 01844 358500 seems to work all the time now.

And it's now "official" - they've even started printing it on their letterhead! :-) :-)

I have started this as a new thread as the previous ones mentioning Travelodge related to specific hotels.   My elderly father who has no internet access will want to book a room at a Travelodge in/near Nottingham and will need to call the central booking line.   I have used the Customer Services line in the database here and they cannot/will not take bookings or transfer me, it is not possible to book directly by phoning the hotel (pity as the direct nos are in the database) and can only suggest phoning 0871 9848484 - has anyone got a geographical alternative for this?   Such a phone call made by my father would probably last a while and so be very expensive for him as he will probably want to ask questions of his own so it's no good me trying (not that I would use 0871, I always book online).  I know I could offer to book online for him but he does like to maintain his independence so if anyone has a geo no that would be great.

Thanks.

Have you tried the main head office switchboard - 01844 358500?

Barbara, I seemed to think that there was a verified entry (or entries) for Travelodge customer services/reservations. I would therefore like to verify any entries we know to work.

You have said you have called the customer services number in the database. I assume you are talking about an unverified entry and therefore I would like you to let us know which number or numbers do work - there are two for "customer services".

As is given above in this thread, the switchboard number for Travelodge head office is 01844 358500 which is also unverified.

I just did a quick Google, and I've come up with the following number - 0800 850 950.

This is also apparently for Travelodge Central Reservations. Please can you try it and let us know if it works or not.

jgxenite wrote on Jun 19^th, 2008 at 1:23pm:

I just did a quick Google, and I've come up with the following number - 0800 850 950.

This number is not recognised. I think it is the 0870 number with a digit missing: 08700 850 950.

Hmm, in which case, a number of websites had the wrong number! Another number that has just come up on my travels is 01384 78884, but it appears to be missing on digit (unless it is a very old Travelodge number... and probably won't work anyway).

jgxenite wrote on Jun 19^th, 2008 at 1:31pm:

Hmm, in which case, a number of websites had the wrong number! Another number that has just come up on my travels is 01384 78884, but it appears to be missing on digit (unless it is a very old Travelodge number... and probably won't work anyway).

If it's not for one of the hotels, then it may be their old head office. See my first reply (#1) above.

Dave, there were three numbers in the database for customer services 01844 358749 was engaged, didn't try 01844 358716; as it looked like they might be extensions, all having the same dialling code, I called 01844 358500 where could/would only direct me to the 0871 number but at least this can now be verified.   Does this help?

Barbara wrote on Jun 19^th, 2008 at 1:55pm:

… I called 01844 358500 where could/would only direct me to the 0871 number but at least this can now be verified.   Does this help?

If he cannot book by telephoning the hotel he wishes to stay at directly, then is there a reason why he must stay at a Travelodge when there are other hotels which don't levy a telephone booking surcharge?


There are two possibilities I can think of:

1. Central reservations is based at the head office, therefore the switchboard can put you through and are refusing to do so.

2. Central reservations has been outsourced to a third party provider, therefore the switchboard would have to make an outside (chargeable) call to put you through.


A different address may suggest that it is number 2. I will see what I can find on Travelodge.

These two pages make reference to Travelodge Reservations being located in Dudley:

http://www.q-max.co.uk/case_studies/article.asp?ContentID=82
http://www.ttctraining.co.uk/travellodge.htm

A (possibly outdated) BT case study:

http://www.thecma.com/accounts/CMANEW/documents/Nov2006/Travelodge_newBTlogo.pdf

This record at Thomson Local gives an address:

Travelodge Reservation Centre
Castlegate Way
Dudley
DY1 4TE

Tel:0870-191 1500

If this is still the address, then we are looking for a Dudley number; 01384.

A Google of travelodge "dy1 4te" 01384 reveals some possibly useful pages:

http://www.city-visitor.com/dudley/hotels.html and http://www.zettai.net/find/cradley-heath/hotels/ both give 0121 521 6000 for the reservations centre. This is now not recognised. Perhaps it was an old number from when the call centre was elsewhere.

Dave, thanks for your reply, I have looked at the links.   By the time he travels, he will be 87 and is taking his first holiday in years.   He needs to meet up with a friend and catch a train from Nottingham on the Sunday morning, he comes from Lincolnshire & there are no trains on the day to connect hence the need to stay in a relatively cheap hotel on the Saturday night.   We thought of Travelodge as we have used them for such overnight stays when travelling  and they are OK, we book online.  The only other chains I could think of were Premier Inn & Express by Holiday Inn, both more expensive & supplying 087X numbers (I know there are some alternatives in the database but I suspect these are like Travelodge, connect to reception but cannot deal with bookings).  If it isn't possible to find an geo no for him to ring I will have to offer to book online but then I am bound to do something in a way he doesn't like!    As you may have guessed, this whole holiday plan is driving us mad, it was the cause of my battle over Bournemouth Tourist Info as well.

Perhaps you could try 01384 78884 as given by jgxenite above. I suspect it is a hotel (Googling 01384 78 suggests it might be in DY5). If they won't give you the geographical number for the Dudley office which hosts reservations then try others.

I don't know whether or not this helps but I have an Emerald Card which allows senior citizens (over 55s)a 20% discount at certain times in respect of Premier Inn bookings.  I don't know whether or not it's still in operation but I used it last October and whilst the motel were not happy, it was clearly stated in the group's T&Cs.  I know that it's 0870 577 3300 but I think it is possible to call the main switchboard GN and ask to be transferred.

BTW I have noticed that the sat nav on my car sometimes gives the GNs for some individual motels.

Travelodge must have got wise to people trying to bypass their 0871 Customer Service and Reservations numbers.

When I rang the alternative landline for their HQ in Thame and asked to be put through to first Customer Services and then Reservations, they said they could not do that and gave me the 0871 numbers and an email address instead.

Does anyone have any alternative numbers?

Hi there and welcome to this site. :)

You don't say what number you tried ::)

However

Have a go at this number

01844 358 500

If you are successful please report back

Sorry if I was not clear enough.

I used the 3 landlines that were on the list for Travelodge HQ on this website.

Both 01844 358 500 and 01844 358 716 took me through to a woman on the switchboard, who politely but firmly told me that she could not put me through from there to the Customer Services or Reservations numbers.

I also tried 01844 358 749, but that took me to a mailbox that was not taking messages.

Any more for any more?

I have a couple of numbers that may be direct dials into particular departments but might transfer you to where you want to go.  
01844 358787
01844 358754

Spent a little while trying to dig out an alternative for Travelodge but nothing was forthcoming.

Not sure how they deal with international visitors since I'm not sure 0871 numbers are reachable from outside the UK.

The answer is to book with Premier Inn as they are a better quality hotel and at the moment are actually cheaper than Travelodge but have much better standards, customer service and most importantly geographical numbers available.  8-)

I can only speak from my own experience re. Travelodge v. Premier Inn standards.

I have stayed in 2 Travelodges and 1 Premier Inn in Birmingham.

The Travelodge (Central) on Broad Street is an old conversion of an old office block, and looks it. The cleanliness is also not the best. It attracts drunken revellers, and on the lower floors you can often hear the noise of same out on the main road. The staff, however, have been perfectly helpful and polite.

The Premier Inn on Broad Street was purpose-built at - I guess - about the same time. It did not seem to be so plagued with drunken revellers, and was marginally better than the Travelodge (Central) in the other matters that I mentioned. The staff were of about the same standard.

The Travelodge on Newhall Street, which is also pretty central, was purpose-built about two years ago. It had the odd drunken reveller, swiftly dealt with by the staff, who were ok. Being new, it was very well appointed for a budget hotel and despite being central, it is a quiet location.

So I try to stay in the Travelodge on Newhall Street every time I stay in Brum.

Anyway, back to topic: any alternative telephone numbers for the main one?

Quote:

who politely but firmly told me that she could not put me through from there to the Customer Services or Reservations numbers

Last time this happened, I politely but firmly explained I would be taking our booking for 50 people for four nights to any one of the other hotels located in the adjacent streets, just to let them know that by trying to charge a couple of extra quid for booking, they actually lost tens of thousands in business that week.

@catj

Maybe I should try that, if there is a next time.

I think I felt that I did not have much financial muscle, as I was only one person staying for one night.

Still, no harm in trying.

Does anyone know the number for Travelodge Customer Services?

Joe1 wrote on Aug 21^st, 2012 at 1:33pm:

Does anyone know the number for Travelodge Customer Services?

Welcome to the forum :)

Don't think they have one but have a look here on how to contact them.


http://www.travelodge.co.uk/contact_us/



Hope this helps.

Thanks for that. I thought that there may be a number. It seems that they do not want anyone to contact them particularly if you complain!

Joe1 wrote on Aug 21^st, 2012 at 4:27pm:

Thanks for that. I thought that there may be a number. It seems that they do not want anyone to contact them particularly if you complain!

Probaly to busy struggling to keep themseves  from going under.

See: http://www.moneysavingexpert.com/news/travel/2012/08/travelodge-reassures-over-booking-safety-as-it-sells-off-hotels

A number for Travelodge reservations and customer services is 0800 408 0797.

I understand that Travelodge reservations and customer services are answered by CPM at its Barcelona office. CPM's UK head office is on Aylesbury Road at Thame, next door to Travelodge's head office.

The address is:

Henri Dunant 9-11
3a Planta 1a
Parque Emresarial
A7
08174 Cugat de Valles (Barcelona)

Tel: +34 93 206 4080