Does anybody out there please know the NGN for ICESAVE, NE99 1DG - 0845 605 XXXX - www.icesave.co.uk ?

Thanks for your help :).



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Icesave is a trading style of Landsbanki Islands hf in Iceland.

They have a freepost PO address of  
Freepost RRBE-YYSB-EJBU,
Icesave,
PO Box 1164,
Newcastle upon Tyne,
NE99 1DG

But they are registered with the FSA and Companies House as:
Beaufort House,
15 St Botolph Street,
London,
EC3A 7QR

A 192.com search, BT DQ search, Internet Archive search returned nothing.

The press-pack (media) contact has 020 7518 3000 but the corresponding email is @heritable.co.uk.

Looking at the webaddress www.heritable.co.uk reveals its Heritable Bank and their parent company is the same as IceSave's.

You could try the media contact number above stating that you're calling from outside the country and can't dial 0845 numbers and could they transfer you (this may not be possible) or do they have a geographical number that starts with 01 or 02 for them.

Alternatively, fill in IceAge's online contact us form and state that your outside the UK and are trying to call them but you can't dial 0845 numbers so could they be so kind to provide a geographical number beginning 01 or 02.

I'm not sure if their call centre is based in the UK or not or if its outsourced but there again the number for the media contact (above) may be them though.

Please come back and let us know how you get on.

:'(Hi, Can anyone help need phone number for ICESAVE or LANDISBANKI the icelandic savings Bank the only number I have is 0845 605 XXXX based in Newcastle.  Regards Gary

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Send them a message from their website asking them to call you back.

https://online.icesave.co.uk/ofis/contact/contact-us.asp

Or call them during the evening or at the weekend for 4p connection and ½p/minute using www.18185.co.uk.

Landsbanki Commercial Finance
Beaufort House
St Botolph Street
London EC3A 7QR
Telephone 020 7866 5106
E-mail marketing@cf.landsbanki.com

Perhaps this could help
Landsbanki's telephone Service Centre, (+354) 410 4000

But don't you really mean that you want Icesave, as Landsbanki is the parent company, and unlikely to redirect, in the same way that Bank Of Scotland are unlikely to redirect to Halifax.

However they appear to be hidden nicely. 192 has no listing, Google  Icesave and 0191 gives no results.
If the 2 numbers I gave can help then great, otherwise sorry.

Have also been looking for NGN of ICESAVE.

Called their 020 7866 5106 number - and very helpful they were too.  BUT, they did not provide the required 0191 number,  However, somebody from 0191 called here and all was sorted.  Aksed for the NGN number - they do not have one!!  They suggested email be used.

1471 gave "the caller with held their number" :(

If it was witheld, how did you know it was 0191, other than the accent?

Logical question vnm.

Guess it was all the correspondence here being from Newcastle upon Tyne ;).

OK, could be somewhere else, but very doubtful.

Correct guess, it is Newcastle.

IceSave's geog. number  is 0191 255 XXXX

:) :) :)

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Well done and thanks.

Yes, well done indeed.

All I got in reply to an e-mail complaint was:


Quote:

Dear Sir/Madam Thank you for your email of 3rd November. I confirm that we have received your email in regards to the use of the 0845 number for the Icesave account. I confirm that we have no plans on changing this number at this present time, and if we were to change our number, we would advise our customer through the proper channels. I also confirm that your comments have been passed onto our management team for further discussion. If you would like to speak to us please contact us on 0845 605 XXXX*. We are open 8am – 8pm, Monday to Thursday, 8am – 6.30pm on Friday, 9am – 5pm on Saturday and 10am – 4pm on Sunday. Alternatively, you can email us at customerservice@savings.icesave.co.uk Yours sincerely Customer Services

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lompos wrote on Nov 8^th, 2006 at 3:27pm:

IceSave's geog. number  is 0191 255 XXXX

Number has been put in verified database.  ;)

I got this from IceSave:


Quote:

I can supply you with an alternative telephone number to use when you are calling Icesave from abroad. The number is 0191 255XXXX please be advised that this number will not be charged at local rates.

Note the second part of the second sentence.  They clearly haven't got a clue!


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Just because it is based in Newcastle does not mean that its staff are geordies or, if they are, that they have geordie accents.  Iit is probable that icesave has a call centre in Sunderland.  There are many  in Sunderland, which also has 0191 numbers.  I am not very good at telling them apart but people tell me that the Newcastle and Sunderland accents are very different. You must have to have specially tuned ears :-).

0191 255 XXXX gets you through to Icesave. It can be a long wait but the staff are as helpful as they can be within their more rigid than most ISA rules.

At the time of writing the Principality E-ISA was only 0.1% less and I found phoning them on 02920382000 much quicker. The staff were helpful and the rules less rigid. I got the impression that if something went slightly wrong they would be prepared to put it right.

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Be aware - according to an article I read at the weekend, Icesave and other non-UK banks are not covered by the same FSA rules as UK banks. If a UK bank goes t*ts up, then all of your money up to £35k is safe. There is not the same level of protection for non-UK banks.