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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> Unknown number - 0870 9040013 https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1171574984 Message started by barrysha on Feb 15^th, 2007 at 9:29pm

Title: Unknown number - 0870 9040013
Post by barrysha on Feb 15^th, 2007 at 9:29pm

Can anyone help? I've just discovered that my BT bill is charging me for hundreds of calls per qtr to 08709 040013. Each call lasts exactly 9 secs and there are variable number of calls pretty well each day costing about 3p each. Over a qtr this adds up to £6 or more. Bt can't tell me who this number belongs to and if I DO dial it there are some strange elctonic noises certainly not a modem or fax but like that.
How do I find out who owns this number??????? Even thsi site doesn't find a match.
HELP NEEDED

~ Edited by Dave: Thread title amended

Title: Re: Unknown number - 0870 9040013
Post by Dave on Feb 15^th, 2007 at 9:34pm

What equipment do you have connected to your line?

Do you have a burglar alarm that is connected, Sky box or fax etc?

Title: Re: Unknown number - 0870 9040013
Post by barrysha on Feb 15^th, 2007 at 9:39pm

YOU MAY HAVE CRACKED IT - DON'T LEAVE THE SKY BOX CONNECTED BUT RECENTLY HAD A BURGLAR ALARM MONITORING SYSTEM CONNECTED - THAT MUST BE IT. I'LL CALL THEM TOMORROW TO SEE IF IT'S CORRECT- MANY THANKS :)

Title: Re: Unknown number - 0870 9040013
Post by Dave on Feb 15^th, 2007 at 9:49pm

What sort of alarm is it? Others may be in the same boat, so if we know, it might help.

And is there anything else?

Title: Re: Unknown number - 0870 9040013
Post by barrysha on Feb 16^th, 2007 at 9:03pm

It's an alarm with MyGuard monitoring and it's the monitoring that causes the call and cost. Apparently it polls back to a system test and is set for x times a day plsu every set and cancel. I've found out you can change this to once a day or week or whatever and hence reduce call/cost. Very much hidden cost as they use an 0870 number.

Thanks again for your thoughts

Title: Re: Unknown number - 0870 9040013
Post by Pinuk on Feb 16^th, 2007 at 10:36pm

That seems an appalling rip-off - thanks for telling us and good luck with the company.

Title: Re: Unknown number - 0870 9040013
Post by Dave on Feb 16^th, 2007 at 10:48pm

barrysha wrote on Feb 16^th, 2007 at 9:03pm:

It's an alarm with MyGuard monitoring and it's the monitoring that causes the call and cost. ...

If they won't reimburse you for the cost of calls, is it in the contract?

I can't give you legal advice, but if there is not mention of this then I would approach trading standards if the alarm company isn't forthcoming. If it mentions about the call back but neglects to mention the fact it's an 0870 number and/or its cost, then perhaps they have a case to answer.

Title: Re: Unknown number - 0870 9040013
Post by chipswitheverythin on Feb 17^th, 2007 at 10:15am

Hi

New here.

Some time ago I signed up with onetel cheap & free calls etc. For several months every week day morning between 4 & 6am up to 8 calls were being made to a similar number lasting 9 seconds.

After many heated exchanges with Telewest, I disconnected the Onetel router. Guess what they stopped. Threw it in the bin.