Hi, this is my first post in this forum  Just had a run-in with Tesco Direct on matter of flowers for Mothering Sunday (tomorrow).  Story so far:  Thurs. I ordered, phoning the unavoidable 0845 etc., paying by Mastercard.  Today flowers arrived, several wilting, droopy, unacceptable.  Came on this website, established there is an 0800 no. for cust. services:  rang it, went thru usual automated obstacle-course, got message "for all other enquiries, press 5":  person answering said they can't deal with flower-complaints,  I must phone 0845 etc.  I objected, she was adamant (I understand this, 'cos Tesco Direct (for flowers) is a separate outfit): phoned 0845 etc., they agreed to a replacement bunch, but cannot deliver til Tues. (2 days after Mothering S.):  OK:  I asked for a refund of the cost of 0845 etc. call: "Sorry, no can do": "May I speak with yr manager?":  "No":  "May I speak with yr manager?":  she goes away, comes back: "manager says we cannot give a refund for yr call - it's only a local rate call"; "no it is not, it's costing me, and will soon cost Tesco Direct, 9p per minute": manager comes on the phone "we cannot give refund, it's only a local rate call": I explained saynoto0870, etc. and finally got her to agree to refund.  It's only £1, but it's the principle that matters.

I call the 0845 number all the time, I am not too bothered because I always get a £20 refund on my shop as there is items missing or damaged ;-)

I just called the general Tesco Stores freephone number 0800 505555 and said that I needed the geographical number for Tesco Groceries 0845 7225533. Told them that I can't dial 08 numbers that aren't freephone. Always works that one without further argument or discussion.  ;)

The chap said he didn't have the geographical number for Tesco Groceries... but he CAN transfer me to them! = Free call.  8-)

Thought I'd let you all know a way around it if they forget to deliver some groceries and you need a refund.