It appears that there is a new number (0870 811 1750) which replaces 0870 811 1701. Does anyone know the geographical number please?

Atlas Direct, which is an insurance company, has offices in London N7.  There are several geog numbers listed for them there, try one of them:

ATLAS KEY MEDIA UNIT 33 KINGS EXCHANGE TILEYARD ROAD LONDON N7 9AH   020 7691 0760
020 7700 2722 (fax)  

ATLAS TRAVEL INSURANCE 37 KINGS EXCHANGE TILEYARD ROAD LONDON N7 9AH   0870 811 3344  
(for the sake of completeness)

ATLAS TRAVEL INSURANCE SERVICES LTD KINGS EXCHANGE TILEYARD ROAD ISLINGTON LONDON N7 9AH   020 7609 5000, 020 7609 5011 (fax)

hansi wrote on Apr 18^th, 2007 at 9:19am:

It appears that there is a new number (0870 811 1750) which replaces 0870 811 1701. Does anyone know the geographical number please?

Have you tried the geographical in the database?

Just because there is a new/different 0870 does not mean that the same alternative is suitable for both.

Yes Dave, I did try the geographical number but they told me that they no longer provide medical screening services for Atlas and referred me to the new number.

lompos wrote on Apr 18^th, 2007 at 11:53am:

Atlas Direct, which is an insurance company, has offices in London N7.  There are several geog numbers listed for them there, try one of them: ATLAS KEY MEDIA UNIT 33 KINGS EXCHANGE TILEYARD ROAD LONDON N7 9AH   020 7691 0760 020 7700 2722 (fax)   ATLAS TRAVEL INSURANCE 37 KINGS EXCHANGE TILEYARD ROAD LONDON N7 9AH   0870 811 3344   (for the sake of completeness) ATLAS TRAVEL INSURANCE SERVICES LTD KINGS EXCHANGE TILEYARD ROAD ISLINGTON LONDON N7 9AH   020 7609 5000, 020 7609 5011 (fax)

yes, that number is for Atlas Direct. I need the medical screening number.

hansi wrote on Apr 18^th, 2007 at 2:12pm:

Yes Dave, I did try the geographical number but they told me that they no longer provide medical screening services for Atlas and referred me to the new number.

So what you are saying is that medical screening is sub-contracted out and that the provider has now changed. So who is the new provider?  :-?

I don't know just know they don't do it any more.

Dave wrote on Apr 18^th, 2007 at 2:18pm:

So what you are saying is that medical screening is sub-contracted out and that the provider has now changed. So who is the new provider?  :-?

From terms and conditions:


Quote:

Making a Claim (for policies purchased on or after 04 April 2007 only). (for policies purchased prior to 04 April 2007 click here) If You need to make a claim please obtain a claim form no later than 31 days after the event by: • Telephoning Our Claims Line on 08708 111 740 quoting reference "Atlas 2007"; or • Writing to White Horse Insurance Claims Centre, PO BOX 258 Wavell House, ROSSENDALE, BB4 0BQ. Quoting reference: "Atlas 2007"

Policies are underwritten by White Horse Insurance Ireland Limited. Policy booklet is here.

White Horse Ireland's contact details are:

Website: http://www.whitehorseinsurance.com/

Address:

White Horse Insurance Ireland Limited
14 Clyde Road
Ballsbridge
Dublin 4

Referring back to the policy booklet, there is a 24 hr medical assistance number: 01252 740020 and fax: 01252 740110. These numbers are in Surrey and the address is near Blackburn. They mention Inter Group Assistance Services. :-/

Dave, I think we are at cross purposes here. I have a current yearly travel insurance policy with Atlas and I informed their medical screening people at the time,  of my wife's pre-existing medical condition and they agreed that they would give her basic cover but not for any claim arising from that condition and I rang them on the first number that I gave you. Now that policy is up for renewal, and, as another year has passed, I thought that before renewing it, I would ring them again. That is when they told me about the second number. You see, I do not want to make a claim, just ask their advice and I can't find the geographical number.

hansi wrote on Apr 18^th, 2007 at 3:02pm:

Dave, I think we are at cross purposes here. […] You see, I do not want to make a claim, just ask their advice and I can't find the geographical number.

I have found some more information and amended the above post.

The address is the only address shown on the page for the terms and conditions. It shows the company name and PO Box address of the company that underwrites the policy. Thus, this is the provider of the policy I mentioned above, and is where calls about the policy will go.

Indeed, the 01420 number you called will probably go through to the old provider and not Atlas itself. So I am on the right track and it is a contact number at the White Horse office we are looking for.

The address is a PO Box, so doesn't exist in so much as it isn't the building where the company is based. Nevertheless, a Google of its post code, "BB4 0BQ" reveals several other clients that White Horse underwrites policies for.

The other clue in the PO Box address is that they are based in Wavell House in Rossendale. The dialling code there is 01706, the code for Rochdale.

A Google of "wavell house" rossendale reveals other businesses based there. They seem to have post code either BB4 4NB or BB4 4PA.

I note that MyTravel have offices there for Airtours and others and that White Horse is infact part of MyTravel Group. A search of our database for mytravel reveals an entry for Airtours with an 01706 number: 01706 745900 It says it's head office, although Googling it reveals it might go to a nearby office and not Wavell House. Nevertheless, they may be able to put you through. If this doesn't work, there are quite a few other 01706 numbers I can see on Google connected with MyTravel.

Thank you. :)

Hansi, ref. my earlier post I rang the London geographical number 020 7609 5000 and asked if this was the right number to discuss the renewal of my travel insurance.

The answer was YES.    :)

For the avoidance of doubt I did enquire about the renewal of my ATLAS DIRECT travel insurance.

lompos wrote on Apr 18^th, 2007 at 5:23pm:

Hansi, ref. my earlier post I rang the London geographical number 020 7609 5000 and asked if this was the right number to discuss the renewal of my travel insurance. The answer was YES.    :)

sorry again, but I think you have the wrong end of the stick. I have no problem in renewing my cover, I can do that online. What I need is the geographical number for the Company that does the Medical Screening for Atlas, so that I can ascertain that they will continue to cover my wife's pre existing medical condition on renewal of my Atlas Insurance. It is an entirely different company from Atlas.. It is not the Atlas number I want, just the Medical Screening number

Quote:

I informed their medical screening people at the time,  of my wife's pre-existing medical condition and they agreed that they would give her basic cover but not for any claim arising from that condition and I rang them on the first number that I gave you. Now that policy is up for renewal, and, as another year has passed, I thought that before renewing it, I would ring them again.

Hansi, your contract is with the insurance company, Atlas Direct, not with their medical experts.  If you wish to renew your policy on the present terms, which exclude claims relating to your wife's pre-existing medical condition, surely your first port of call is the insurance company itself, not their medical experts.

The geographic number of the insurance company is 0207 609 5000

I have actually spoken to Atlas today and they told me to ring the 0870 Medical Screening number, get a reference,number (if the Medical Screening Company would accept the risk) and get back to them with it. I fear we are just going round and round here and not getting anywhere. Al I want to know is will Atlas cover my wife's condition and Atlas will not tell me that, they just refer me back.

lompos wrote on Apr 18^th, 2007 at 5:57pm:

Hansi, your contract is with the insurance company, Atlas Direct, not with their medical experts. …

lompos, the insurance policy is underwritten by White Horse Insurance Ireland, a part of MyTravel Group. This is the reason for the number change because they changed providers on 4 April 2007.

BT Phone Book gives the MyTravel Head office number as: 01706 742000

You could try that. Ask for White Horse Insurance and then when you get through to White Horse, explain your enquiry.

The address for head office is:

Sandbrook Pk
Sandbrook Wy
Rochdale
OL11 1RY

Thanks, Dave