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Message started by 2old4this on May 10th, 2007 at 8:52pm

Title: Sunrise Radio  
Post by 2old4this on May 10th, 2007 at 8:52pm
Does anyone have a geographical number for Sunrise Radio (London) Studio - Tel: 08451 661458


Sunrise Radio Limited    
 Sunrise House,
Southall Middlesex
UB2 4AU


Title: Re: Sunrise Radio  
Post by lompos on May 10th, 2007 at 9:02pm
Try:

Sunrise Radio
Sunrise Road, Southall,
Middlesex, UB2 4AU
(020) 8574 6666

Title: Re: Sunrise Radio  
Post by 2old4this on May 11th, 2007 at 5:54am

lompos wrote on May 10th, 2007 at 9:02pm:
Try:

Sunrise Radio
Sunrise Road, Southall,
Middlesex, UB2 4AU
(020) 8574 6666



All ready tried these numbers
0208 574 6666 (Board)
0208 813 9700 (Fax)
0208 574 7777 (Sales)


http://www.sunriseradio.com/


Title: Re: Sunrise Radio  
Post by 2old4this on May 12th, 2007 at 10:34am
ok i have found the sunrise studio number and it works ;D can someone put it on the main database with the website

Thanks

Title: Re: Sunrise Radio  
Post by Dave on May 12th, 2007 at 10:41am

2old4this wrote on May 12th, 2007 at 10:34am:
ok i have found the sunrise studio number and it works ;D can someone put it on the main database with the website

Done.  ;)

How did you find it?  :-?

Title: Re: Sunrise Radio  
Post by 2old4this on May 12th, 2007 at 11:05am

Dave wrote on May 12th, 2007 at 10:41am:

2old4this wrote on May 12th, 2007 at 10:34am:
ok i have found the sunrise studio number and it works ;D can someone put it on the main database with the website

Done.  ;)

How did you find it?  :-?


Phoned there switchboard and told them i was in Germany and wanted to  call there studio so was given 0208 number ;) allway remember to put 141 infront number when dialing any number

Title: Sunrise Radio studio number
Post by happy37 on Apr 14th, 2010 at 7:13pm
Hello everyone...

I have been listening to the above Asian station for years now.

Website is www.sunriseradio.com

Address is:-

Sunrise Radio Ltd
Sunrise House,
Southall
Middlesex
UB2 4AT

Further contact details are at:-

http://www.sunriseradio.com/content/?id=9

They have today announced that the Studio phone in number has changed from 0845 136 1458 to.....

0901 360 1458

£1 a minute flat rate number!!!    >:(    >:(    >:(  

I know that it will be said that there are other geographical numbers available in the database, and yes, indeed there are.

The 0208 number in the database is free to call from a BT line, depending on which BT Calling plan you're on.

Search for Sunrise Radio in the database and the number will come up.

The 0845 number (as above) is also free to call from a BT line, depending on which BT Calling plan you're on.

Search for Sunrise Radio in the database and the number will come up.

The point of my thread/post is this:-

I know that these 2 alternative numbers are still available for now.....but for how long???

I am still going to carry on using the alternative geo numbers until they get wise to it and close them down, or put a message on saying that the 0901 number will now need to be called!...

Alternatively, there are 2 other options available:-

Text or email - other listeners might want to use these, unless they desperately want to pay for an 0901 phone call/charges.

Can someone please confirm if the 0901 number is a totally non-geographical number with no underlying alternative geo number that it maps to???

And secondly, are they able/allowed to do this, meaning that they will now get a greater share of each and every phone call that will be made to their studios for phone-ins, song requests etc...?

Is it worth complaining to OFCOM/PhonePay Plus, or whoever it is that regulates 0901 numbers?

All comments, suggestions, thoughts are welcome.

Regards

Title: Re: Sunrise Radio studio number
Post by Dave on Apr 14th, 2010 at 10:46pm

happy37 wrote on Apr 14th, 2010 at 7:13pm:
They have today announced that the Studio phone in number has changed from 0845 136 1458 to.....

0901 360 1458

£1 a minute flat rate number!!!    >:(    >:(    >:(

The good thing is that the premium that they charge is now clear to see, what with the number being prefixed with 09. Whether an individual wishes to pay it is another matter. With it being radio, it is likely that people will be calling whilst out and about from their mobiles. The station may well see a drop in telephone calls on account of the cost.



happy37 wrote on Apr 14th, 2010 at 7:13pm:
I know that it will be said that there are other geographical numbers available in the database, and yes, indeed there are.

The 0208 number in the database is free to call from a BT line, depending on which BT Calling plan you're on.

Search for Sunrise Radio in the database and the number will come up.

The 0845 number (as above) is also free to call from a BT line, depending on which BT Calling plan you're on.

Search for Sunrise Radio in the database and the number will come up.

I have added this 09 number to the Sunrise Radio entry.



happy37 wrote on Apr 14th, 2010 at 7:13pm:
The point of my thread/post is this:-

I know that these 2 alternative numbers are still available for now.....but for how long???

Look above and you will see that the 020 studio number was obtained a few years ago and given out by the switchboard operator.



happy37 wrote on Apr 14th, 2010 at 7:13pm:
Can someone please confirm if the 0901 number is a totally non-geographical number with no underlying alternative geo number that it maps to???

Technically speaking, the 09 numbers are the same as 08 ones. Any alternatives that exist do so because that is the way the numbers work. You dial the 08 or 09 number and it delivers calls to a 01/02 number.



happy37 wrote on Apr 14th, 2010 at 7:13pm:
And secondly, are they able/allowed to do this, meaning that they will now get a greater share of each and every phone call that will be made to their studios for phone-ins, song requests etc...?

Yes!!  ::)

They are a private company and can charge what they like. If you don't like it, then don't call!

That's like saying, is it OK for vending machines in railway stations to charge £1 for a can when they are available for a far cheaper price elsewhere. It's market forces.



happy37 wrote on Apr 14th, 2010 at 7:13pm:
Is it worth complaining to OFCOM/PhonePay Plus, or whoever it is that regulates 0901 numbers?

No.

Title: Re: Sunrise Radio  
Post by 2old4this on Apr 14th, 2010 at 11:08pm
Any dates when this number  will start 0901 as nothing on there site

Title: Re: Sunrise Radio  
Post by happy37 on Apr 15th, 2010 at 4:20am
Hi 2old4this

Thanks for finding the 0208 number years ago - it's much appreciated.

If you read my post, I said in there that I heard this mentioned yesterday in a show that they are now charging for their calls.


Quote:
They have today announced that the Studio phone in number has changed from 0845 136 1458 to.....

0901 360 1458



Quote:
The good thing is that the premium that they charge is now clear to see, what with the number being prefixed with 09. Whether an individual wishes to pay it is another matter. With it being radio, it is likely that people will be calling whilst out and about from their mobiles. The station may well see a drop in telephone calls on account of the cost.


Sorry Dave, it's not at all clear (not having a pop at you over this, but they have only mentioned this yesterday...for all I know, this might have started at the beginning of this week, but I only heard it mentioned in a show yesterday).

Also, it's not on their website yet, as that is and has always been months and years out of date and never gets updated.

I will still carry on using the 0208 and 0845 numbers for now, as well as the email and text options.

Email: studio@sunriseradio.com

Text: 077793 981458 (mobile operator charges apply)

Dave et al, I nearly forgot to ask this, so here goes:-

Is the station able to tell or check which number is beng called? - be it the 0208, 0845 or the new 0901?

If the caller is putting 141 in front of the number that they are calling, can the station know or find out which number the call will go to/be put through to or not?

Hope this helps - your comments/thoughts are appreciated.....

Regards










Title: Re: Sunrise Radio  
Post by Dave on Apr 15th, 2010 at 5:59am

happy37 wrote on Apr 15th, 2010 at 4:20am:

Quote:
The good thing is that the premium that they charge is now clear to see, what with the number being prefixed with 09. Whether an individual wishes to pay it is another matter. With it being radio, it is likely that people will be calling whilst out and about from their mobiles. The station may well see a drop in telephone calls on account of the cost.


Sorry Dave, it's not at all clear (not having a pop at you over this, but they have only mentioned this yesterday...for all I know, this might have started at the beginning of this week, but I only heard it mentioned in a show yesterday).

The thing which I was referring to that "is now clear to see" is the fact that there is premium charge attached to a call to the 09 number. The premium with the 0845 number remains covert, however.



happy37 wrote on Apr 15th, 2010 at 4:20am:
Is the station able to tell or check which number is beng called? - be it the 0208, 0845 or the new 0901?

I have no idea whether this station does have that facility or not.



happy37 wrote on Apr 15th, 2010 at 4:20am:
If the caller is putting 141 in front of the number that they are calling, can the station know or find out which number the call will go to/be put through to or not?

Putting 141 infront of a number when you dial it sends a request to the telephone company of the person/party you are calling not to provide the person/party with your CLI.

I understand, having read comments posted on this forum, that as well as CLI (the caller's number) that there is also a dialled number, so in theory, they could, perhaps, see that you dialled 020... and treat your call differently to if you had dialled 090...

At the end of the day, it's all ifs buts and maybes and the best way to find out is to try it and see if your call is answered and dealt with as it is on the 090 number.


You could, if you wish, obtain your own 08 or 09 number and point it to your 01/02 landline. AFAIK, you will probably find that you have no way of knowing whether any one particular caller rang the 08/09 number or the 'proper' 01/02 number. Maybe more 'advanced' phone systems can allow distinguishment of the two, I don't know.

Title: Re: Sunrise Radio  
Post by happy37 on Apr 15th, 2010 at 7:17am
Hi Dave - many thanks for your comments. In response:-


Quote:
The thing which I was referring to that "is now clear to see" is the fact that there is premium charge attached to a call to the 09 number. The premium with the 0845 number remains covert, however.


I totally agree with that - they have stated very clearly that there is now a charge relating to this call. £1 flat rate - please seek the bill payer's permission etc...blah, blah.....

They have never mentioned that there is a charge with the 0845 number - I wonder why.....?  :-X    :-/    >:(


Quote:
Technically speaking, the 09 numbers are the same as 08 ones. Any alternatives that exist do so because that is the way the numbers work. You dial the 08 or 09 number and it delivers calls to a 01/02 number.


You know you've said that when the 08 or 09 number is dialled, the calls are delivered/routed? to a 01/02 number - does this work the other way round???

This might be a silly question, actually - I might be totally wrong in thinking this. If the 08/09 number is dialled, the fact that it is routed to an 01/02 number is irrelevant as the call is charged to the 08/09 prefix as that is the number that is/was dialled - am I correct, Dave?

If the 01/02 number is dialled, then is the call charged to the 01/02 number (which I think it is), and not to the 08/09 number? I think that this is correct, because as you say:-


Quote:
so in theory, they could, perhaps, see that you dialled 020...and treat your call differently to if you had dialled 090...


Any comments please on what I've said above? - I will try the 0208 and 0845 numbers prefixed with 141 over the weekend and will report back with my results.

Hope this helps - your further comments/thoughts are appreciated.....

Regards

Title: Re: Sunrise Radio  
Post by Dave on Apr 15th, 2010 at 1:23pm

happy37 wrote on Apr 15th, 2010 at 7:17am:

Quote:
Technically speaking, the 09 numbers are the same as 08 ones. Any alternatives that exist do so because that is the way the numbers work. You dial the 08 or 09 number and it delivers calls to a 01/02 number.


You know you've said that when the 08 or 09 number is dialled, the calls are delivered/routed? to a 01/02 number - does this work the other way round???

This might be a silly question, actually - I might be totally wrong in thinking this. If the 08/09 number is dialled, the fact that it is routed to an 01/02 number is irrelevant as the call is charged to the 08/09 prefix as that is the number that is/was dialled - am I correct, Dave?

If the 01/02 number is dialled, then is the call charged to the 01/02 number (which I think it is), and not to the 08/09 number? I think that this is correct, because as you say:-

[quote]so in theory, they could, perhaps, see that you dialled 020...and treat your call differently to if you had dialled 090...


Any comments please on what I've said above? - I will try the 0208 and 0845 numbers prefixed with 141 over the weekend and will report back with my results.[/quote]
Call costs cannot be changed based on the channel where the call is forwarded or put through to.

An analogy: when you call any number, your telephone provider puts you through a door (Door A) and charges you the appropriate fee for that type of door (type of number). At the other side of the door is the receiver's telephone provider which can forward or put you through to any destination, but the trail of your call always comes in through Door A until it is terminated (ended).

If you call the 020 number, then this has nothing to do with the 09 number. Door A is the 020 number and the receiver's telephone provider passes the call straight through to their telephone line.

Calling the 09 number puts you through Door X and your provider charges you the appropriate fee. The telephone provider behind Door X then puts the call through Door A to the 020 number.

Title: Re: Sunrise Radio  
Post by happy37 on Apr 16th, 2010 at 6:17am
Hi Dave - good morning.


Quote:
If you call the 020 number, then this has nothing to do with the 09 number. Door A is the 020 number and the receiver's telephone provider passes the call straight through to their telephone line.

Calling the 09 number puts you through Door X and your provider charges you the appropriate fee. The telephone provider behind Door X then puts the call through Door A to the 020 number.


An excellent analogy - and also exactly what I thought you were going to tell me.

The reason being that, if I call the 020 number, my call will go through to the 020 number and the relevant call fee will be charged (or not depending on the BT Calling Plan that the caller is on.)

But if I call the 0901 number, I do get charged the call fee, but the call is still put through to the 020 number.

Now this may be a case of "teaching granny to suck eggs" as you might say, but I think that I won't be calling the 0901 number to be put through to an 020 number...do you???    ;)    ;D    ::)    :P

Oh well, there's always the text/email options.....    ;)

As I said before, I will definitely try the 0208 and 0845 numbers prefixed with 141 over the weekend and will report back with my results...a few of my favourite shows will be on air.

Any further comments please on what I've said above? - thanks again for the explanation, its made things a lot clearer than before.

Regards

Title: Re: Sunrise Radio  
Post by Dave on Apr 16th, 2010 at 8:17pm

happy37 wrote on Apr 16th, 2010 at 6:17am:
Any further comments please on what I've said above? - thanks again for the explanation, its made things a lot clearer than before.

You will have to try it and see; whether they will accept the call when you dial via the 020 or 0845 numbers. You could also try without 141 because it isn't forced to make any difference, other than to stop your number appearing on their caller display.

Title: Re: Sunrise Radio  
Post by happy37 on Apr 20th, 2010 at 8:41pm

Dave wrote on Apr 16th, 2010 at 8:17pm:

happy37 wrote on Apr 16th, 2010 at 6:17am:
Any further comments please on what I've said above? - thanks again for the explanation, its made things a lot clearer than before.


You will have to try it and see; whether they will accept the call when you dial via the 020 or 0845 numbers. You could also try without 141 because it isn't forced to make any difference, other than to stop your number appearing on their caller display.


Dave et al

Thanks for your comments - here goes...the results of what I tried over last weekend:-

The 0208 number still works...I prefixed this with 141; the call was picked up and answered...no problems.

The 0845 number still works......I prefixed this with 141, the call was picked up and I even went live on air in a show.

Not once was I told what number I should be calling etc.....i.e. the 0901 one.....

But shock, horror, they have now gone and also changed their text number from Text: 07793 981458 to.....64643 - £1 per text!!!    >:(    :o  

So, there goes that option too.....I will now carry on using the email option which is still available, as well as still dialling the 0208 and 0845 numbers until they are stopped/we are told to dial the 0901 number!

Any further comments?

Thanks and regards




Title: Re: Sunrise Radio  
Post by jamesbond on Apr 21st, 2010 at 11:29am
Hello Happy37,

I would be extremely careful of the short 5 digit codes for mobiles - they can be expensive as you have found out.

James Bond

Title: Re: Sunrise Radio  
Post by happy37 on Apr 22nd, 2010 at 1:11pm

jamesbond wrote on Apr 21st, 2010 at 11:29am:
Hello Happy37,

I would be extremely careful of the short 5 digit codes for mobiles - they can be expensive as you have found out.

James Bond


James Bond

Thanks for letting me know - don't think I'll be using this short code at all, unless I absolutely have to, or am desperate!

NOT!!!

Regards

@2old4this

Any further thoughts/comments on this, please?



Title: Re: Sunrise Radio  
Post by Dave on Apr 22nd, 2010 at 2:04pm

happy37 wrote on Apr 20th, 2010 at 8:41pm:
But shock, horror, they have now gone and also changed their text number from Text: 07793 981458 to.....64643 - £1 per text!!!    >:(    :o

Personally, I avoid texting any company and I also don't give out my mobile number to these organisations either because they may use it for marketing purposes.

I don't see any reason to text any radio station that offers an e-mail address. The cost of sending an SMS is usually more than that of an e-mail and when you condsider that they are both probably received on the same computer, there seems little advantage in texting.

Title: Re: Sunrise Radio  
Post by happy37 on May 25th, 2010 at 10:34am

happy37 wrote on Apr 20th, 2010 at 8:41pm:

Dave wrote on Apr 16th, 2010 at 8:17pm:

happy37 wrote on Apr 16th, 2010 at 6:17am:
Any further comments please on what I've said above? - thanks again for the explanation, its made things a lot clearer than before.


You will have to try it and see; whether they will accept the call when you dial via the 020 or 0845 numbers. You could also try without 141 because it isn't forced to make any difference, other than to stop your number appearing on their caller display.


Dave et al

Thanks for your comments - here goes...the results of what I tried over last weekend:-

The 0208 number still works...I prefixed this with 141; the call was picked up and answered...no problems.

The 0845 number still works......I prefixed this with 141, the call was picked up and I even went live on air in a show.

Not once was I told what number I should be calling etc.....i.e. the 0901 one.....

But shock, horror, they have now gone and also changed their text number from Text: 07793 981458 to.....64643 - £1 per text!!!    >:(    :o  

So, there goes that option too.....I will now carry on using the email option which is still available, as well as still dialling the 0208 and 0845 numbers until they are stopped/we are told to dial the 0901 number!

Any further comments?

Thanks and regards


Good morning everyone...

Here's a further update for anyone else who listens to this station, or participates in their shows by phoning in, texting or sending an email:-

The 0208 number still works.....    :)    ;)    ;D

The 0845 number no longer works......the station has now reserved this number to be used only in 1 particular show on a Sunday each and every weekend from 10am to 12noon.

This is the only time that this number works - it does not work at all after 12noon - a recorded voice says that this number is unrecognised.

The text option is still the same - texts are still sent to 64643 - £1 per text!!!    >:(    :o

Yet another brand new phone number has been introduced - the station went from using the 0208 number to 0845, then they moved to 0901 360 1458  

(£1 flat rate).

This has now been stopped, and lo and behold:-

We are now told to use:-

0906 739 0010  

(£1 a minute)    >:(    :o

So, I think I know what my options are from here onwards:-

Email and phone (0208) number until it is stopped for good!!!!!

Any comments - please feel free to add to my post.

Regards

Title: Re: Sunrise Radio  
Post by Dave on May 25th, 2010 at 10:49am

happy37 wrote on May 25th, 2010 at 10:34am:
Email and phone (0208) number until it is stopped for good!!!!!

Where is/are the e-mail address(es) provided?

If there's just one, such as studio@ then I could add this to the database.

Or if each presenter has their own for the purpose of receiving e-mails during their shows, then perhaps a note could be added to suggest that messages can be sent by this mode.

Title: Re: Sunrise Radio  
Post by happy37 on May 25th, 2010 at 10:54am
Dave

Thanks for your prompt reply.

The email addresses are normally given/read out during the shows by each respective presenter.

The presenters used to have their own, personal email addresses such as xxxx.xxxx@sunriseradio.com (xxxx.xxxx being the name in firstname.lastname format).

This was stopped and replaced with the one generic studio@sunriseradio.com email address.

Hope this helps.

Regards


Title: Re: Sunrise Radio  
Post by Dave on May 25th, 2010 at 10:58am

happy37 wrote on May 25th, 2010 at 10:54am:
This was stopped and replaced with the one generic studio@sunriseradio.com email address.

Thanks. I've added this e-mail address to the entry giving the studio's 020 number.

Title: Re: Sunrise Radio  
Post by happy37 on May 25th, 2010 at 11:01am
Dave

Thanks for your help with this - it's much appreciated.

If anything else changes, I will post back on here to let everyone know.

Regards


Title: Re: Sunrise Radio  
Post by happy37 on Jun 21st, 2010 at 10:35am
All,

Good morning - here's another update:-

As of yesterday, the 0208 number has now got a recording on there saying that that the number has been changed to:-

The Reception number which is 020 8574 6666 - there is no option on that phone menu to say that the studio can be dialled from this number (I have just dialled this number and listened to the menu options)

So, lo and behold, the options that are left are the 0906 739 0010 (£1 a minute) number, the 64643 (£1) per text option, and the generic studio@sunriseradio.com email address.

Does anyone now know of any other alternative telephone number(s) to the studio that can still be used in place of the expensive 0906 number?

Any thoughts/comments/suggestions welcome - methinks that I will be using the email option more from here onwards.

Thanks in advance.

happy37




Title: Re: Sunrise Radio  
Post by Dave on Jun 21st, 2010 at 10:58am

happy37 wrote on Jun 21st, 2010 at 10:35am:
As of yesterday, the 0208 number has now got a recording on there saying that that the number has been changed to:-

The Reception number which is 020 8574 6666 …

This is a network-based announcement redirecting to the reception number, as opposed to a recording played out by the company itself. This suggests to me that the incoming 020 number for the studio line has been changed so as to ensure that all callers are charged the premium rate.

I believe that it would be against the rules to make the redirection message read out a 09 number, hence the reason it gives the reception number.



happy37 wrote on Jun 21st, 2010 at 10:35am:
Does anyone now know of any other alternative telephone number(s) to the studio that can still be used in place of the expensive 0906 number?

I can only think of two who will know this. The radio station's telephone provider and those in the radio station who have requested the change. I think it's safe to say that none of the above will be willing to divulge the number to you, or any other customer... err listener.


I also note that the unverified studio number we had for sister station, Kismat Radio, 020 8813 8900, now also has a network redirection message to the reception number. I guess that its published studio number is probably 09 now, although its contact page still shows 0845 189 1035 which is not recognised. :-X

Title: Re: Sunrise Radio  
Post by happy37 on Jul 16th, 2010 at 6:38am
Hi Dave

Good morning - thanks for clarifying these numbers for the database.

As of yesterday, I have heard that Sunrise Radio is now advertising a new "phone-in" phone number:-

0844 456 1458 (they are saying that this costs 5p a minute)

(Instead of the £1 a minute 0906 739 0010)

Could you please tell me what the REAL cost of calling this number will be from a landline or a mobile?

I am just curious to know and make the comparison between the cost of the old 0906 number and this new one. I'm sure that there is a flat cost of connecting the call, even though it may be 5p a minute as stated.

Grateful for any clarification on this point, please.

I don't know or have not heard the new "phone-in" number for the sister station, Kismat Radio.

Once I get that or hear of it, I will pop back on here to let everyone know.

Many thanks.

happy37

(PS - Any ideas of how I can try to find the alternative local number for the new 0844 one???)

Title: Re: Sunrise Radio  
Post by sherbert on Jul 16th, 2010 at 10:47am

happy37 wrote on Jul 16th, 2010 at 6:38am:
I am just curious to know and make the comparison between the cost of the old 0906 number and this new one. I'm sure that there is a flat cost of connecting the call, even though it may be 5p a minute as stated.

Grateful for any clarification on this point, please.


That depends on who your land line provider is. Of course, from a mobile it will cost a fortune

Title: Re: Sunrise Radio  
Post by happy37 on Jul 16th, 2010 at 6:59pm
Hi sherbert

Thanks for your reply.

I tried the new Sunrise number earlier this afternoon, with the following results:-

A call lasting for about 2 and a half minutes cost £0.89p.

Another call for slightly longer cost £0.94p.

These are miles better than the 0906 number which I called in June which cost nearly £6.50p at £1 a minute!!!

Your thoughts/comments will be most welcome, as well as by others.

Any ideas of how I can try to find the alternative local number for the new 0844 one, please?

The new 0844 number for the sister station to Sunrise, Kismat Radio is:-

0844 456 1035

Regards

happy37







Title: Re: Sunrise Radio  
Post by sherbert on Jul 16th, 2010 at 7:28pm
My wife telephoned our doctor (0844 number >:() from our BT land line in the afternoon a couple of weeks ago. She was on the phone for 5 minutes and 52 seconds and it cost 40 pence according to my latest bill. That will be ex VAT.

Hope that helps.

Title: Re: Sunrise Radio  
Post by Dave on Jul 16th, 2010 at 10:46pm

happy37 wrote on Jul 16th, 2010 at 6:38am:
As of yesterday, I have heard that Sunrise Radio is now advertising a new "phone-in" phone number:-

0844 456 1458 (they are saying that this costs 5p a minute)

This is the third change of number in nearly as many months!!! ::)
  • In April they switched from 0845 to a 0901 number, charged at £1 per call from a BT line.
  • Just over a month later, they launched a new number, this time beginning 0906 which cost £1 per minute from a BT line.
  • A month and a half later, they replaced this with a 0844 number costing 5 pence per minute from a BT line.

In this time, I think that there must have been swathes of people complaining, or just not ringing up at all. Perhaps they have lost listeners as a result; particularly callers from mobile phones who have been shocked by the cost.




happy37 wrote on Jul 16th, 2010 at 6:38am:
Could you please tell me what the REAL cost of calling this number will be from a landline or a mobile?

Quite obviously, the actual cost any individual pays depends on the price set by their own call provider. The call cost from BT lines is 5 pence per minute at all times and the cost from Virgin Media is 10.19 pence per minute.

Mobile providers charge anything up to 40 pence per minute.




happy37 wrote on Jul 16th, 2010 at 6:38am:
(PS - Any ideas of how I can try to find the alternative local number for the new 0844 one???)

Unless you happen to posess a crystal ball or other magical tool, then the only way you will find out is by asking those who know the number in question. This is plain common sense.

Clearly, by posing the question, you believe that they are going to be more likely to provide the 020 number now that the published number is a lower rate 0844 one, so why don't you ask them???  ::) ::) :-? :-?

I repeat what I said previously...

Dave wrote on Jun 21st, 2010 at 10:58am:

happy37 wrote on Jun 21st, 2010 at 10:35am:
Does anyone now know of any other alternative telephone number(s) to the studio that can still be used in place of the expensive 0906 number?

I can only think of two who will know this. The radio station's telephone provider and those in the radio station who have requested the change. I think it's safe to say that none of the above will be willing to divulge the number to you, or any other customer... err listener.





happy37 wrote on Jul 16th, 2010 at 6:59pm:
I tried the new Sunrise number earlier this afternoon, with the following results:-

A call lasting for about 2 and a half minutes cost £0.89p.

Another call for slightly longer cost £0.94p.

These are miles better than the 0906 number which I called in June which cost nearly £6.50p at £1 a minute!!!

When writing prices, you don't put '£' and 'p' one. It's either one or the other!

In this case, I presume that the 'p' is erroneous and that the numbers are actually units of the Great British Pound (GBP, symbol '£').




sherbert wrote on Jul 16th, 2010 at 7:28pm:
My wife telephoned our doctor (0844 number >:() from our BT land line in the afternoon a couple of weeks ago. She was on the phone for 5 minutes and 52 seconds and it cost 40 pence according to my latest bill. That will be ex VAT.

BT is in the process of or has moved everyone to VAT inclusive billing.

The maximum cost of calling 0844 numbers from BT is 5 pence per minute, plus a 9.9 pence call set-up fee, both figures inclusive of VAT.

Calculating the cost of a call lasting 5 minutes and 52 seconds using these figures results in a charge of 39.233 pence. BT's current rounding policy for VAT inclusive billing rounds these types of call up to the next whole penny, hence 40 pence charge. I would suggest that you have VAT inclusive billing.  :-? :-?

Title: Re: Sunrise Radio  
Post by sherbert on Jul 17th, 2010 at 6:45am

Dave wrote on Jul 16th, 2010 at 10:46pm:
Calculating the cost of a call lasting 5 minutes and 52 seconds using these figures results in a charge of 39.233 pence. BT's current rounding policy for VAT inclusive billing rounds these types of call up to the next whole penny, hence 40 pence charge. I would suggest that you have VAT inclusive billing.  :-? :-?



You are right Dave it is inclusive of VAT my mistake...sorry :-[

Title: Re: Sunrise Radio  
Post by happy37 on Feb 17th, 2011 at 12:11pm
Hello everyone.....

Guess what? - the numbers have all changed again!!!    ::)    ::)    ::)

I have just heard that the 0844 studio number for Sunrise Radio has now reverted/changed back to the old number 0845 136 1458.

This will be better for the people that have 0845 numbers as inclusive minuted under the relevant BT Calling Plans.

The new 0845 number for the sister station to Sunrise, Kismat Radio is:-

0845 194 1035

It is still being shown incorrectly on their website:-

http://www.kismatradio.com/content/?id=23

Could the database be updated again, please?  

Regards

Title: Re: Sunrise Radio  
Post by Dave on Feb 17th, 2011 at 12:40pm

happy37 wrote on Feb 17th, 2011 at 12:11pm:
Guess what? - the numbers have all changed again!!!    ::)    ::)    ::)

I have just heard that the 0844 studio number for Sunrise Radio has now reverted/changed back to the old number 0845 136 1458.

This will be better for the people that have 0845 numbers as inclusive minuted under the relevant BT Calling Plans.

Thanks. I've updated the entry for Sunrise Radio with this number which gives alternative 020 8574 6666 which is for Reception and states as such.

Likewise Kismat Radio, we have no direct alternative for its studio, so I've put an entry in there giving the reception number.

Title: Re: Sunrise Radio  
Post by happy37 on Feb 17th, 2011 at 1:57pm
Hi Dave

Good afternoon - thanks for your help with this......much appreciated.    :)

One slight anomaly, however - I have noticed that the phone in number for Kismat Radio is still the old one in the database.

It reads:-

0845 189 1035.

It is now actually:-

0845 194 1035.

Regards








Title: Re: Sunrise Radio  
Post by Dave on Feb 17th, 2011 at 2:47pm
Thanks. I've changed that.

I was mislead because the number given on Kismat's website for the studio is 0845 189 1035.

Title: Re: Sunrise Radio  
Post by CJT-80 on Feb 17th, 2011 at 7:14pm
Dave,

It seems Kismat Radio cannot list it's own numbers correctly, listing 0208 *** **** in stead of 020 8*** ****

::)

edit: Also the e-mail address is not working, I just e-mailed them and got a Postmaster reply!


Title: Re: Sunrise Radio  
Post by happy37 on Feb 18th, 2011 at 7:42am
Dave and CJT-80,

Good morning.

@Dave:-

Thanks for correcting the Kismat Radio studio number, much appreciated.

@CJT-80:-

Yes, you're right, they cannot seem to get the basics right!!

Anyway, what email address is not working - please let me know, and I will let you know if it exists or not, or if something else is wrong with it.....

TIA.

Regards


Title: Re: Sunrise Radio  
Post by CJT-80 on Feb 18th, 2011 at 7:32pm
@ happy37

this link shows a few contact e-mails I tried the Webmaster one.


Title: Re: Sunrise Radio  
Post by happy37 on Feb 24th, 2011 at 12:12pm
Thanks CJT-80

I have also tried the Webmaster one last night. It bounced back to me too.

Re. the other email addresses:-

Administration - reception@sunriseradio.com - this works OK as I have used this in the past.
Sales - sales@sunriseradio.com - sales and advertising. I have not tried this one, and have no need to.
Jobs - jobs@sunriseradio.com - email speaks for itself - I have not tried this one either.

Seems that they should get rid of outdated email addresses by updating their website.

Regards












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