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Message started by janitor on Aug 23rd, 2007 at 4:38pm

Title: Confused by message
Post by janitor on Aug 23rd, 2007 at 4:38pm
Just rung Belkin tech support on their new 0845 number, at the begining of the call a recorded message says "If you are ringing from a mobile phone your network provider may charge you for this call" surely as it's an 0845 number no matter how you call you will be charged, could they possibly think this is a freephone number. :-?

Title: Re: Confused by message
Post by Dave on Aug 23rd, 2007 at 4:51pm
Why have you called the 0845 number when there is a geographical and freephone alternative in the database?  :-?

Title: Re: Confused by message
Post by Heinz on Aug 23rd, 2007 at 5:30pm

janitor wrote on Aug 23rd, 2007 at 4:38pm:
Just rung Belkin tech support on their new 0845 number, at the begining of the call a recorded message says "If you are ringing from a mobile phone your network provider may charge you for this call" surely as it's an 0845 number no matter how you call you will be charged, could they possibly think this is a freephone number. :-?

It used to be an 00800 (international freephone) number - which connected callers to their call centre in India but that just has an announcement directing you to the 0845 number now..

Title: Re: Confused by message
Post by janitor on Aug 23rd, 2007 at 5:48pm

Dave wrote on Aug 23rd, 2007 at 4:51pm:
Why have you called the 0845 number when there is a geographical and freephone alternative in the database?  :-?

Unfortunately i had no net access thats why i was calling support, my old router had died and for some reason the new one was saying connected but didn't seem to be, but all sorted now.

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