Hi I tried the IdealWorld Customer Services Number 01733 887127 you get through to an English sounding person not the Indian Call Centre you would expect, anyway she asks you for your Customer Number which I gave them I have rang there on three separate occassions on different days.

Any the person on the phone says she is just taking "Messages" and she will have someone call you back it NEVER  happens I am just wondering is this just Idealworlds way of us ringing on Ordinary Landlines and NoT the 0871
numbers they prefer.
After all Customer Services is effectively a complains line the only money in this
are the Premium rate 0871 10 pence per minute rate.
Of course I am sure if you use the Normal landlines to place an order they will have your call prioritised and they cash you in through sales straight away:)

Just want to know what people's experiences with this company have been.
If they continue to behave like this I finnished buying stuff from them.
Regards,

Heidy

---

~ Edited by Dave: Thread title amended

Have you got any other information on the company?

Ideal World Shopping TV Customer Services 24hrs call centre in India

Tel number is 0870 0700 802 they say there open 24hrs considering Customer Services are listed as a 9 to 5 pm Mon to Fri Operation Only

They were open when I called them on the Expensive line:)
The other numbers for Ideal World besides The Sales Line and InFirst need to be deleted they do not work.

I tried www.192.com no luck there.

Thanks

The Peterborough numbers, when I tested them, also route through to India, so you can't win whichever you use !  ::)

On a positive Note Idealworld Customer Services rarely if ever respond to email this is obviously so that you will ring them up and Earn them more money:(
There is no cash is answering email,
I got 1 email response from them today thats after a lot of telephone calls and emails sent.
This is getting confusing I guess there is a element of luck too:)


Moneysaver

Quote:

0871 7123300    [b]01733 887116    (Ideal World) Orderline[/b]

Happy New Year and thanks for everything

Just to let you know that this number (emboldened above works AOK!

TA

:) :) :)

Idealword Shopping Constantly Engaged?

01733 887123

01733 887100

If this continues they will obviously haved blocked these Numbers they want you dialing their 0871 numbers see www.idealworld.tv

It seems I am going to have to resort to using a registered letter to sort things out there Customer Services in India are deplorable the Call Centre is coming back to the United Kingdom in Oct/Nov 2008 avoid this Company like the Plague QVCuk www.qvcuk.com are excellent by comparision and use Freephone Custom Services Numbers

Regards,

Heidy

Re:Ideal World TV Numbers On 0870 Database?

These numbers are no longer working.they have been blocked it seems
anyone know what other geographic numbers to try?

Thanks

DaveM wrote on Oct 17^th, 2007 at 11:36pm:

The Peterborough numbers, when I tested them, also route through to India, so you can't win whichever you use !  ::)

Nothing Works the numbers in Database don't work anylonger noticed this yesterday 21st August 2008

HHeidy wrote on Aug 22^nd, 2008 at 1:19pm:

anyone know what other geographic numbers to try?

Judging by the pattern of numbers, I would say other nearby numbers such as 01733 8871xx, 0xx, 2xx etc.

I have tried also and got nowhere ringing either the plug is pulled or engaged all the time
Create&craft there sister company is exactly the same.

ALL numbers listed are now invalid. Please does anyone have any new numbers.

08431 680 680 IdealWorld New Customer Services Number Routed To UK & India

08717 123 456 Ideal World Sales Line they say 10 pence Sterling Minimum from BT Landline More from other networks and mobiles.

08700 777 002 Another IdealWorld Customer Services Number

http://www.idealworld.tv/Contact_Us.aspx

The Alternative Numbers listed in the database just ring out no good at all

www.192.com  and www.yell.com  yield no results this company IdealWorld Shopping www.idealworld.tv  PRETEND to have email customer services you send them an email and they respond with a UK National Rate Non Geographic Telephone Number To Bump Up Their Profits.


I guess it best not to buy from a company like this the first place or use Registered Post to communicate with them in the event of things going wrong etc.


HHeidy

http://www.idealworld.tv/Terms_and_Conditions.aspx
Ideal Shopping Direct Plc, a company registered in England and Wales, whose registered office is at Newark Road, Peterborough, Cambridgeshire, United Kingdom, PE1 5WG.

Hm... I've found
googling for >>  ideal "pe1 5wg" +01733

brings up a crop of possibilities. I can't say that any of these are direct equivalents of the customer service numbers, but it's a start..

There's a
Ideal Home Mail Order Ltd.
Newark Road, Peterborough, Cambridgeshire, PE1 5WG
01733-777002

Ideal Shopping Direct. Newark Road Peterborough PE1 5WG Tel: 01733 777310

Ideal Shopping Direct plc 01733 316203 Mike Hancox (Investor relations)

TV Tech Sound, Ideal Shopping Direct Plc, Peterborough, PE1 5WG T: 01733 316366


Looks like they may have various number ranges 01733 316xxx  and 777xxx

0843 numbers, like 0844 numbers, cost between 0.5p and 5p per minute to call (depends on subsequent digits).

Similarly, 0872 and 0873 nunbers, like 0871 numbers, cost between 6p and 10p/ per minute (depends on subsequent digits).

BT's charges for them are detailed HERE.  Other providers can (and some do) charge whatever they like.

can anyone give me a direct telephone number  for customer services other than 08431680680

Thank you to all that have sent in replies to my question either they want customers placing orders or like myself boycott ringing through to them, its their loss not mine, the website is equally as bad, if they want the custom they must bow down to us all and give us a free phone number, the automated line is even more expensive and keep us on the line for at least 10-20 minutes. while they connect you to an operator RUBBISH to them now that' :-?s all i can say

Hi all

IW's telephony unit head- he must be a frequent visitor of this forum and he is trying hard to make money for his company by concealing the landline numbers for 0871 and 0843! (what a sicko).

What they do not understand is they are LOSING SALES VOLUMES just becuase people like me are reluctant to place an order seeing a customer service number starting with 0871/43.

(PS/Mods: I am not a newbie for some reason I couldn't recall my old username used may be a year ago or sometime in 2007, is there a way to search ? I do not remember my email address either, poor me getting old !)

:DCya

Hi Can anyone help I am trying to contact customer services for this company, who`s address is Uint 1 & 2 St Davids Square, Fengate, Peterborough PE1 5YG. The number they list is 08431 680 680. I have looked them up on SAY NO TO 0870 and there is a number 01733 316200 listed, but when I ring this the very rude lady refers me back to the 08431 number and says there is no normal lanline number available.

I dont see why I should have to pay to get help and support on an item I have bought from them, can anyone help by giving me a number for either Customer Services, (allegedly) or Returns dept?

Cheers

Can I also take this opportunity to wish everyone who has helped me this year through this site a very Merry Christmas and a Happy New Year.

:)

Jarvis wrote on Dec 18^th, 2009 at 2:08pm:

Can I also take this opportunity to wish everyone who has helped me this year through this site a very Merry Christmas and a Happy New Year.

Hi and thanks for the support. I have joined your posting to the existing thread for Ideal World. As you can see if you look back, a couple of years ago we did have alternatives but they were taken out of service.

Hi Jarvis,

          I can understand your frustration at not being able to contact IW & also the rudeness of 'that woman' I had a similar experience recently. If you email:  idealworld@shoppingtelly.com  with your complaint I'm hopeful that you will receive a call within the hour (not sure about week-ends though) I had the head of customer services call me within 20mins & he bent over backwards to help me & to resolve my problem. He actually restored my faith in IW. Hope this helps.
Kindest regards
3XsAlady

3XsAlady wrote on Dec 18^th, 2009 at 3:46pm:

Hi Jarvis,           I can understand your frustration at not being able to contact IW & also the rudeness of 'that woman' I had a similar experience recently. If you email:  idealworld@shoppingtelly.com  with your complaint I'm hopeful that you will receive a call within the hour (not sure about week-ends though) I had the head of customer services call me within 20mins & he bent over backwards to help me & to resolve my problem. He actually restored my faith in IW. Hope this helps. Kindest regards 3XsAlady

Thanks for that. I think it is worthwhile pointing out that idealworld@shoppingtelly.com is not a direct address to Ideal World. ShoppingTelly.com is a website dedicated to shopping TV channels in general and any messages sent to idealworld@shoppingtelly.com are therefore received by that site's admin team and forwarded on.

I Googled the e-mail address and one link (apart from this thread here) came up and that is a message from the ShoppingTelly.com site owner:

http://forum.shoppingtelly.com/forum/showthread.php?t=16718

He says that he has been engaging with Ideal World about its customer service and has setup the e-mail address. Any messages received will be forwarded on to the appropriate department within Ideal World.

Thanks for your help, I contected them, by the email address someone gave, asked them to ring me back, which they did within about 10 minutes and they have arranged collection of the item for next Tuesday!

Now that`s what I call service, if only companies went back to this type of service, instead of trying to rip customers off by using paid call lines, we would all be a lot happier.

Thank goodness for SAYNOTO0870 and all its contributers. 8-)

Steve J

Searching channels last night came across Ideal World , spotted a new number 09056 20p a minute, well done a 100% increase  ::) if you read reviews of this channel they are nearly all negative with scathing mentions of "customer services in India keeping you on line trying to flog more stuff you don't want.  A place in Hall of Shame I think is well deserved.

Bottom of the Ideal Word website (IW) is their "glorious" new number - which as jimjim pointed out a note saying it now costs 20p per minute (note from a BT Landline)..

My Mum used to buy stuff from CreatandCraft (which is part of the same group) but has found other places to buy from inc QVC UK (QVC UK) who have a FREE number to call..

I somehow think IdealWorlds days are numbered...

I've found the Ideal World customer services number!  ;D

It is 020 7649 7601 and this is answered with the same menu as the published premium 0843 168 0680 number.  ;)

---

See this press release Ideal Shopping Direct:

http://www.idealshoppingdirect.co.uk/PR20080603a.asp


Quote:

Eckoh Wins New 3 year Contract with IDS 3rd June 2008 Ideal Shopping Direct plc ("ISD"), one of the UK's largest digital retailers, today announced a new 3-year contract with Eckoh plc ("Eckoh"), the UK's largest provider of hosted speech recognition services, for the provision of advanced speech recognition and interactive voice response (IVR) solutions for product ordering and customer service. …

At the bottom it says "Eckoh provides automated services in virtually every industry sector for clients including TD Waterhouse, Vue Cinemas, William Hill, O2, Ideal Shopping Direct, DEFRA, The London Stock Exchange, the COI, National Rail Enquiries, AXA PPP healthcare, BSkyB, Parcelforce Worldwide, BAA, Barclays Stockbrokers, United Utilities and ScottishPower".

;D ;D ;D ;D ;D ;D



Well done Dave!

An alternative for the order line, 0905 648 4848, is 020 1104 8900. This is a "national dialling only" number, which means that the 020 code must always be dialled, including from a telephone line with a 020 number.  ;)

Thanks Dave, I used this and it saved me a fortune. Me and the wife had items missing etc and it was a 25 minute call!! - the SAYNOTO0870.COM Cavalry save the day again!! :D :D :D

deedeebee wrote on Nov 27^th, 2010 at 1:49pm:

Thanks Dave, I used this and it saved me a fortune. Me and the wife had items missing etc and it was a 25 minute call!! - the SAYNOTO0870.COM Cavalry save the day again!! :D :D :D

Hello and welcome to SAYNOTO0870.COM.

Thanks for the feedback; the website relies on it to keep the best quality of listings. As you're a member of the forum, do post here to report any entries that require attention, i.e. numbers not working (say why, e.g. not recognised, always busy etc.), unverifieds that work and so on.  :)

The geographical numbers you have got for ideal world tv do not work, i just tried to call them at 8:45pm.

Out of interest what happens when you dial them?

Unavailable tone, recorded message?

are ALL of the numbers the same?

thanks

01733316200-It is user busy tone all the time
02076497601-user busy tone
01733316676-left a msg with someones voicemail, see if they get back to me.
01733887123-not ideal world
02072098093-a voicemail msg from ideal world saying they called me today, cant do nothing else with the msg.
01733316302-it just goes to a persons voicemail

those numbers that i tried were in the evening, i have just tried during the daytime and;
01733316200-this is an office number for companys.
02076497601-still a busy .
01733316676-still comes up with someones .
02072098093-same as when i called it in the evening.
01733316302-still someones voicemail.

any1 got an idea what there geographical number is now?

Just to let u know that Ideal Worlds number is 09056484848

tom25 wrote on Nov 12^th, 2011 at 8:10pm:

Just to let u know that Ideal Worlds number is 09056484848

And it's not cheap:

09056 48 48 48 - Automated Ideal World OrderLine (Calls cost 20p per minute from BT landlines, other networks and mobiles may cost more)

reserved wrote on Nov 13^th, 2011 at 7:27pm:

And it's not cheap: 09056 48 48 48 - Automated Ideal World OrderLine (Calls cost 20p per minute from BT landlines, other networks and mobiles may cost more)

And they mislead about the cost. The cost is 20 pence per minute plus caller's own provider's charge, with the exception of BT which isn't allowed to make any charge (except the regulated miniscule one).

So it is total rubbish that those other than BT "may" charge more, but it is BT that "will" charge less.

The market leader is, of course, QVC - which offers 0800 numbers for all points of contact (ordering via their call centre, automated ordering and even their studio line).

I suppose some people will call Ideal World's Premium Rate number to order - but I know I never will (well, I never watch the channel so it'd be a bit difficult anyway).

I have emailed them asking for a geographical phone number, just waiting to see what they say.

This is what the email said:

Dear Customer

Thank you for your recent email dated 14/11/11.

With reference to your email, we would like to inform you that we do not have geographical numbers and these are only the contact numbers available

Ideal World – 09056 480 480*
Create and Craft – 09056 48 48 48*

*Calls cost 20p per minute from BT landlines, other networks and mobiles may cost more.

Customer Service : 08717 123 456*

*Calls cost 10p per minute from BT landlines, other networks and mobiles may cost more.

Should you have any further questions in relation to your query please respond to this email quoting Ref: SA564418X. Alternatively you can contact our Customer Service Department via telephone on 08717 123 456*.

I think i have a number for ideal world now, the number is 02072098093.

I’ll summarise where we are with this one:

Numbers in green are those which were listed in our database.

Previously Ideal World’s customer services number was 0843 168 0680 with the alternative 020 7649 7601. These answered with the same IVR (menu) and this was found to be so just over a year ago (see Reply #26). This follows an announcement that Ideal Shopping Direct’s ordering and customer services had been outsourced to Eckoh UK.

A more recent news release from Eckoh says that the contract has been extended until 2013. I suggest that this is where the alternatives to ISD’s ordering and customer services 08 and 09 numbers lie. My suspicions are further enforced by the fact that calling these published numbers, it rings momentarily (a fraction of a ring) and then trips (call is answered). This is the same response experienced when calling Eckoh’s numbers.

The numbers we have thus far are for:-

1. The head office which is based in Peterborough

Ideal Shopping Direct’s address is:

Ideal Shopping Direct
Ideal Home House
Newark Road
Peterborough
PE1 5WG

We have the switchboard number listed as 01733 316200 whilst the published number is 0843 168 8888.

E-mail addresses are firstname.lastname@idealshoppingdirect.co.uk

Those numbers that were in the database are for the following members of staff:

• Gareth Parker 01733 316302 – Follow the link to a message posted on ShoppingTelly.com Forum from Mr Parker
   
  
• John Ackroyd 01733 316676 – Unverified entry said that Mr Ackroyd is Head of Customer Services whereas his LinkedIn page (follow link) says that he is Strategic Project Manager.
   
  
• David Peck 01733 316678

There was also 01733 887123 and 887155 which tom25 says aren’t for Ideal World. Previously we found that 887xxx numbers were for ISD’s office.

2. The old number provided by Eckoh UK

The number 020 7649 7601 was previously found to go to the IVR on the published 0843 number. It still rings momentarily and, after a short period of silence, goes to network busy tone (long tone followed by short tone rather than the tones being of equal length, as with conventional engaged tone).

3. Market research calls from 020 7209 8093

This is a company called Avalon, as the message on 7209 8091 reveals. I suggest that this may be only market research for the company and nothing more.



In short, this is like looking for a needle in a haystack!

---

The following 08 and 09 numbers are in use by ISD:

• 0871 7123456 (previously 0843 1680680) Ideal World Customer Services
  
• 0905 6484848 Ideal World Orders
  
• 0871 7123455 (previously 0843 1680000) Create & Craft Customer Services
  
• 0905 6480480 Create & Craft Orders

I have had a recent lengthy debacle with Create & Craft, and can confirm that David.Peck@craft-retail.com is the current head of Customer Services.
He was initially very helpful, then passed me to another department which kept up communication but was less obliging. I have now closed my account with Create & Craft as they are incompetent in the extreme imho.
Good luck!

http://www.createandcraft.tv/contactus


Quote:

Telephone: Customer Service - Open 9am-6pm Monday to Friday If you are calling to track your order Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you are calling to change your address or payment details Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you are calling to check a refund or returns Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you have a query regarding the timing of your delivery Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you have a problem with your product or wish to cancel your order Tel: 0330 3321301. For all other queries please call 08717 123455(Calls will cost 13p per minute plus your phone company's access charge) Orderline - Open 6am-12.30am daily Tel: 09056 480 480* (Calls will cost 20p per minute plus your phone company's access charge) *For complaints about this 090 service call 0843 308 1979.

Numerous obvious breaches of Regulation 41 of the Consumer Contracts Regulations 2013 are apparent in that list as well as a breach of the notice issued by PhonepayPlus about acceptable numbers for handling complaints about premium rate numbers. Mandatory call cost information for the 0843 number is also missing.

http://www.legislation.gov.uk/uksi/2013/3134/regulation/41/made

http://www.phonepayplus.org.uk/for-business/code-of-practice/code-compliance-updates/effect-of-changes-in-consumer-law-on-the-use-of-premium-rate-numbers

http://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Chargeable-08-numbers-General.aspx

Good Afternoon,

Just a quick post, I have sent a large complaint to Ideal World / Create and Craft regarding their numbers and website


Quote:

Dear Create and Craft / Ideal World, I am contacting you with regards to you contact numbers here: “Customer Service - Open 9am-6pm Monday to Friday If you are calling to track your order Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you are calling to change your address or payment details Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you are calling to check a refund or returns Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you have a query regarding the timing of your delivery Tel: 08717 123455 (Calls will cost 13p per minute plus your phone company's access charge) If you have a problem with your product or wish to cancel your order Tel: 0330 3321301. ** For all other queries please call 08717 123455(Calls will cost 13p per minute plus your phone company's access charge) Orderline - Open 6am-12.30am daily Tel: 09056 480 480* (Calls will cost 20p per minute plus your phone company's access charge)” For complaints about this 090 service call 0843 308 1979 •      All of the 0871 numbers listed above are after sales related enquiries (perhaps excluding changing address/payment) and as such are in direct contravention to the Consumer Protection and the Consumer Contracts regulations. As advised by the UK Government: here J. Prohibition on customer help lines charging more than basic rate How can I comply with the basic rate requirement? 1. Where a telephone helpline is provided, the basic rate requirement means not charging more to phone a trader about something you have bought than to call a friend or relative, that is to say the simple cost of connection. This telephone number provided should not provide the trader with a contribution to their costs 2. The following numbers, if used by traders, would comply with the regulations: • Geographic numbers or numbers which are always set at the same rate, which usually begin with the prefix 01, 02, or 03; • Calls which can be free of charge to call, for example, 0800 and 0808 numbers. In certain circumstances charges to these numbers can be applied, for example, for those ringing from a mobile. However, OFCOM’s proposed reforms will mean these numbers will soon become free in all circumstances; • Mobile numbers, which usually begin with the prefix 07. 3. Premium rate numbers would not comply. They begin with the prefix 09. 4. Other revenue sharing numbers would not comply. These are numbers in which a portion of the call charge can be used to either provide a service or make a small payment to the trader. These usually have the prefix 084 or 0871, 0872 or 0873. 5. Numbers with the prefix 0870 are not revenue sharing numbers. However, they can be higher than a geographic cost, and will vary depending on the tariff of the consumer’s telecom company. They would therefore not comply. •      Based on the above information Create and Craft and Ideal World are contravening the regulations as stipulated by the EU and the UK Government.  The only number that complies is the one I have marked with ** however NO call charge information is displayed.  This number is charged at Standard Geographic Rates and is included in call plans. •      On the Create and Craft website there is also an 0843 number listed for any complaints on the 090 number.  So Create and Craft are charging customers more money to complain about a number that costs them money, why is this? •      Additionally the Ideal World website has this note in regards to the 0330 number: **Calls cost 9p per minute plus your phone companies’ access charges. This is incorrect!  The number as advised above is charged at Standard Geographic Rates and does NOT have an Access Charge imposed on it. When does Create and Craft / Ideal World intend to rectify this error? I look forward to your reply

I will of course post back when I do get a reply.

:)

I have received a follow up e-mail and they are investigating the situation and will get back to me "in due course"....

The wait begins!  :o

Small victory - they have deleted the "complain about the 090 number" 0843 number.

Their website now states:

*For complaints about this 090 service call 0330 3321300

However, they list 0871 712 3456 as their contact number for returns etc.  I believe that's now a no-no.

Any line used for an after-sales function must start 01, 02, 03 or 080.  The regulations were published by BIS on 13 December 2013 and came into force on 13 June 2014.

The use of a premium rate 090 number for ordering is complete madness. Callers pay up to around 31p per minute extra from a landline or around 65p per minute extra from a mobile to call this, compared to calling an 01, 02 or 03 number.

Ian01 wrote on Jun 9^th, 2016 at 8:16am:

The use of a premium rate 090 number for ordering is complete madness. Callers pay up to around 31p per minute extra from a landline or around 65p per minute extra from a mobile to call this, compared to calling an 01, 02 or 03 number.

I agree - but some people must call it (and deliver Ideal World a considerable extra income) - they've used that number for some time now.

CJT-80 wrote on May 24^th, 2016 at 9:48pm:

I have received a follow up e-mail and they are investigating the situation and will get back to me "in due course".... The wait begins!  :o

Good Morning,

Apologies for not posting this sooner, I have been unusually busy.  Here is the reply from Ideal World/Create & Craft.

We are aware of the Government Guidance on the Consumer Contracts Regulations, and we have reproduced below the paragraphs following those provided by you above. As such, we believe that what is provided on both websites follows these guidelines.
Do the regulations say that I have to provide a telephone helpline?
7. No. Regulation 41 on charges for customer helplines only applies if you offer a telephone line on which consumers can contact you about something they have bought.
8. Nor does the Regulation require that all numbers operated by a business are at a basic rate. Only that where the trader provides a telephone line so that the consumer can contact them about a contract concluded, there should be a number available on which the consumer can call for this purpose at no more than the basic rate. For example, as there are times when consumers may prefer 0845 numbers to geographic numbers it may be desirable in some circumstances to maintain both access numbers. If traders take this approach the ‘basic rate’ compliant telephone number should be communicated as prominently as one that is not.
9. Sales lines, and those offering services paid for through a phone bill (e.g. a weatherline) are unaffected.


Additionally:
•         Based on the above information Create and Craft and Ideal World are contravening the regulations as stipulated by the EU and the UK Government.  The only number that complies is the one I have marked with ** however NO call charge information is displayed.  This number is charged at Standard Geographic Rates and is included in call plans.
           As far as we are aware there is no requirement (including from Ofcom) to put a cost charge against 0330 numbers.
•         On the Create and Craft website there is also an 0843 number listed for any complaints on the 090 number.  So Create and Craft are charging customers more money to complain about a number that costs them money, why is this?
             This 0843 number was used on the websites before the 0330 numbers were introduced. We have now changed the number and as you will see the 0330 number is now displayed.
•         Additionally the Ideal World website has this note in regards to the 0330 number: **Calls cost 9p per minute plus your phone companies’ access charges....
                We have corrected this error.

** relates to the 0330 number they displayed for cancellations or returns....

As has been noted on here, the use of anything except an 01/02/03 number for any "after purchase" enquiries would appear to be against those regulations.  :-?

I welcome any comments in relation to how to pursue this further with them!  :o

Keep it simple. An 01, 02, 03 or 080 number is required for any communication after an order has been placed.