Good moring

The number that this website is providing for Tesco Mobile Prepay Customer service is incorrect.  Any number that begins with 01270 no longer deals with Tesco Mobile Prepay.  if you dial this number you will NOT be transferred.  I have emailed the webmaster of this site to get our number removed but as yet have not received a reply.  I'm sure you can understand that this is frustrating for us and the customers of Tesco Mobile.

Kind Regards

2020 Mobile

2020mobile wrote on Jan 15^th, 2008 at 11:14am:

The number that this website is providing for Tesco Mobile Prepay Customer service is incorrect.  Any number that begins with 01270 no longer deals with Tesco Mobile Prepay.  if you dial this number you will NOT be transferred.  I have emailed the webmaster of this site to get our number removed but as yet have not received a reply.  I'm sure you can understand that this is frustrating for us and the customers of Tesco Mobile.

But not nearly as frustrating as for your customers who you are now trying to force to make a covert premium rate phone call when they want to call you out of their inclusive landline or mobile call plan minutes to 01/02 numbers.

Please can you indicate when Tesco plans to give its customers what they actually want by replacing its present obscene armada of 0845 contact numbers (which its staff then misrepresent as being local rate to customers who complain so contavening Part III of the Consumer Protection Act 1987) with 03 contact numbers that give you Tesco all the same NTS call routing abilities as 0845 without charging your customers a covert premium rate for calling you? >:( >:( >:(

2020mobile wrote on Jan 15^th, 2008 at 11:14am:

The number that this website is providing for Tesco Mobile Prepay Customer service is incorrect.  Any number that begins with 01270 no longer deals with Tesco Mobile Prepay.  if you dial this number you will NOT be transferred.  I'm sure you can understand that this is frustrating for us and the customers of Tesco Mobile.

So, to eliminate the frustration caused to customers (a business's most important asset), the correct number is ?

Well, according to the Tesco Mobile thread, it is 01202 737597.

NGMsGhost wrote on Jan 15^th, 2008 at 7:17pm:

2020mobile wrote on Jan 15th, 2008 at 11:14am: The number that this website is providing for Tesco Mobile Prepay Customer service is incorrect.  Any number that begins with 01270 no longer deals with Tesco Mobile Prepay.  if you dial this number you will NOT be transferred.  I have emailed the webmaster of this site to get our number removed but as yet have not received a reply.  I'm sure you can understand that this is frustrating for us and the customers of Tesco Mobile. But not nearly as frustrating as for your customers who you are now trying to force to make a covert premium rate phone call when they want to call you out of their inclusive landline or mobile call plan minutes to 01/02 numbers. Please can you indicate when Tesco plans to give its customers what they actually want by replacing its present obscene armada of 0845 contact numbers (which its staff then misrepresent as being local rate to customers who complain so contavening Part III of the Consumer Protection Act 1987) with 03 contact numbers that give you Tesco all the same NTS call routing abilities as 0845 without charging your customers a covert premium rate for calling you? >:( >:( >:(

I understand your comments and the frustration of not having a geographical number for Tesco Mobile but we are NOT Tesco Mobile prepay customer service.  All we are asking is that 2020 mobile's number (any number starting with 01270) be removed as this website is providing the wrong number.  2020 mobile has previously dealt with sales and return querys for Tesco Mobile prepay but no longer do.  I personally worked on the returns team for 3 years and have never come across a geographical number for Tesco Mobile Customer Care, belive me if I had one I would give it to stop the unnecessary calls we are receiving.

2020mobile wrote on Jan 16^th, 2008 at 9:47am:

I understand your comments and the frustration of not having a geographical number for Tesco Mobile but we are NOT Tesco Mobile prepay customer service.  All we are asking is that 2020 mobile's number (any number starting with 01270) be removed as this website is providing the wrong number.  2020 mobile has previously dealt with sales and return querys for Tesco Mobile prepay but no longer do.  I personally worked on the returns team for 3 years and have never come across a geographical number for Tesco Mobile Customer Care, belive me if I had one I would give it to stop the unnecessary calls we are receiving.

If you are saying your call centre no longer provides customer services for Tesco mobile then your wish for the number to be removed from the database is clearly fair enough.

Perhaps you should have made that a little clearer in the original post though.

See this post for the reason why the 20:20 number was posted.

Does your company have any connection to Dextra Solutions which is discussed here?

What about Mobile Affiliates and Cool New Mobile? Do the 01270 numbers mentioned relate to your company?

Dave wrote on Jan 16^th, 2008 at 8:16pm:

See this post for the reason why the 20:20 number was posted. Does your company have any connection to Dextra Solutions which is discussed here? What about Mobile Affiliates and Cool New Mobile? Do the 01270 numbers mentioned relate to your company?

As previously stated we have previously dealt with Tesco Mobile Prepay returns and sales queries but no longer do.  We do have connection with Dextra Soloutions but Mobile Affiliates and Cool New Mobile have recently gone into administration so we no longer deal with their returns queries either.  

2020 mobile's number has still not been removed  :(

Does the webmaster read this forum?

2020mobile wrote on Jan 21^st, 2008 at 10:12am:

2020 mobile's number has still not been removed  :( Does the webmaster read this forum?

The number under "Tesco Mobile" was removed the other day, as requested.

I have just done a search using 01270 755000 and two entries came up, both with the name "Tesco Phones" (hence the reason they were not removed). They have now been deleted. One also gave the number 01270 411186 as well. And the other mentions "was Caudwell Communications", which used to own Phones4U.

Should any more incorrect records still remain, please let me know, either by posting here or by private message. You will need to make one more post to send a private message.

sorry did not realise you had it under Tesco Phones aswell.

Many Thanks