I would just like to ask do u think the service has got better or worse since NTL evolved into Virgin Media? , I ask because I struck a price deal with them in July 2007 & each month they charge me the wrong amount , & whilst I'm not out of pocket over it it is most tedious have to call & make them aware of this month after month

Why not write to them, explain what keeps happening and tell them you will leave unless they get future bills right?

Heinz wrote on Jan 22^nd, 2008 at 9:34am:

Why not write to them, explain what keeps happening and tell them you will leave unless they get future bills right?

I have mate to no avail

petethetim wrote on Jan 22^nd, 2008 at 10:36pm:

I have mate to no avail

Have you written to the chief executive?

His name is Neil Berkett (see here).

Staff email addresses are firstname.lastname@virginmedia.co.uk

Dave wrote on Jan 22^nd, 2008 at 10:45pm:

petethetim wrote on Jan 22nd, 2008 at 10:36pm: I have mate to no avail Have you written to the chief executive? His name is Neil Berkett (see here). Staff email addresses are firstname.lastname@virginmedia.co.uk

Thanks for the Pointer Dave ;)

LOL...  It's been going downhill ever since it was NYNEX round here ...  we had cable modems in 1996 with them - 2Mbps years before ADSL .. but C&W took over and cancelled it all, saying the future was in TV, not Internet...  

irrelevant wrote on Jan 25^th, 2008 at 7:52pm:

LOL...  It's been going downhill ever since it was NYNEX round here ...  we had cable modems in 1996 with them - 2Mbps years before ADSL .. but C&W took over and cancelled it all, saying the future was in TV, not Internet...

Showed you How much they had tested the market  >:(

petethetim wrote on Jan 23^rd, 2008 at 7:07am:

Dave wrote on Jan 22nd, 2008 at 10:45pm: petethetim wrote on Jan 22nd, 2008 at 10:36pm: I have mate to no avail Have you written to the chief executive? His name is Neil Berkett (see here). Staff email addresses are firstname.lastname@virginmedia.co.uk Thanks for the Pointer Dave ;)

high Dave tried it and it bounced back

petethetim wrote on Feb 2^nd, 2008 at 9:25pm:

high Dave tried it and it bounced back

Perhaps he has a middle initial in his address. Or do you know the name of some other senior person you could email such as customer services director?

I stand corrected , The Man's Email was bounced back but I still got a call from his PA this afternoon at 1:45 &  am now proud to be a Virgin Media Customer again