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Message started by Kuddles on Feb 27th, 2008 at 10:53am

Title: O2
Post by Kuddles on Feb 27th, 2008 at 10:53am
I now there is a topic thread  somewhere but I can find it.  Sorry about that! :-?


Quote:
O2  0870 2410202      0800 5874715  Contract Customer services
also 202 from contract handset


I used the above 0800 number and although I couldn't pay my bill on this one, The guy was nice enough to transfer me to Customer Care.  I thought the 2 departments were one in the same, but, well I gotta be wrong just ONCE don't I

Thanks for this one though... good work

~ Edited by Dave: Thread title amended

Title: Re: 02
Post by sherbert on Feb 27th, 2008 at 11:35am
If you are on a contract with O2 as opposed to pay as you go, the customer service calls are free from your mobile.

Title: Re: O2
Post by Dave on Feb 27th, 2008 at 12:48pm
Is this for an "Online" contract or a high street one?

There is a thread for Pay Monthly Online which mentions that 0800 number here:

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1150284020

Title: Re: O2
Post by sherbert on Feb 27th, 2008 at 1:07pm
Well, when I dial this number from my mobile I do not get charged, (mind you I fortunately don't have to very often.) 08702410202. I started my contract years ago in a high street shop and renew it every year by phone. I have to say as an aside, O2 have been very good and when ever there has been a problem it is sorted out very quickly and as a bonus the call center is UK based. I think you get charged from a land line.

Title: Re: O2
Post by jgxenite on Feb 28th, 2008 at 10:56am
I've used the 0800 005 005 number when calling from a landline, and that gets you directly through to an adviser. 202 is free from a contract mobile (whether that is an online or shop contract) as is 0870 241 02 02 from a contract mobile (but chargeable from a landline).

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