SAYNOTO0870.COM - Print Page

SAYNOTO0870.COM
https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Call Providers >> Virgin to drop Premium Rate Helpline Charges . https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1206065738 Message started by oldharryrocks on Mar 21^st, 2008 at 2:15am

Title: Virgin to drop Premium Rate Helpline Charges .
Post by oldharryrocks on Mar 21^st, 2008 at 2:15am

"Virgin Media will drop premium rate charges to its technical support line in June, less than a year after they were introduced, the firm has confirmed.

An email doing the rounds inside VM says the move last summer to discourage irrelevant calls to the broadband support line has not gone down well. It confirms that the 25p per minute line will revert to a standard local rate 0845 number, or free by dialling 151 from a cable phone."

http://www.theregister.co.uk/2008/03/20/virgin_media_premium_rate_dropped/

Someone still doesnt understand that 0845 is not a local call. :-?

Title: Re: Virgin to drop Premium Rate Helpline Charges .
Post by jgxenite on Mar 21^st, 2008 at 12:06pm

Well, it is step in the right direction at least (even if someone doesn't know that local rate != 0845).

Title: Re: Virgin to drop Premium Rate Helpline Charges .
Post by Heinz on Mar 21^st, 2008 at 2:37pm

And a great pity they didn't follow BT's lead and change to 0800/0808 completely.

Title: Re: Virgin to drop Premium Rate Helpline Charges .
Post by jgxenite on Mar 21^st, 2008 at 2:38pm

Baby steps Heinz... baby steps!

We can't hardly expect Virgin Media to move from 25p a minute down to freephone, can we? ::)

Title: Re: Virgin to drop Premium Rate Helpline Charges .
Post by Minardi on Mar 22^nd, 2008 at 7:23am

151 is free from a Virgin phone. Small victories guys.... :)