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Message started by The_Maestro on Mar 27th, 2008 at 11:20pm

Title: Kitchen Dreams Direct (Rock Solid Kitchens)
Post by The_Maestro on Mar 27th, 2008 at 11:20pm
Rock Solid Kitchens - 0871 200 0410 or 0870 060 7510 - 01925 594320  8-)

~ Edited by Dave: Thread title amended

Title: Rock Solid Kitchens
Post by Dave on Mar 30th, 2008 at 11:49am

The_Maestro wrote on Mar 27th, 2008 at 11:20pm:
Rock Solid Kitchens - 0871 200 0410 or 0870 060 7510 - 01925 594320  8-)

Thanks for that.

Does this company have a website?

I have found a "Rock Solid Kitchens" at [url=www.rocksolidkitchens.co.uk[/url]]www.rocksolidkitchens.co.uk[/url] but there appears to be no contact address, no company number. At the bottom of the page it states "Terms & Conditions. All Rights rserved 2007" but I cannot find any terms and conditions.

A check of the registration information for rocksolidkitchens.co.uk gives the registrant's name as Rod Fielding. It was registered in July 2007 and Mr Fielding's address has been omitted as he apparently declared himself as a non-trading individual.

The same website is at www.rocksolidkitchens.com and the contact address given for the registrant of the address is for that of his registrar, AnyWeb Internet Marketing. See here.

My alarm bells are ringing loudly with this company!  :o

Is this the same company you are referring to?

Title: Re: I can't add a number.
Post by The_Maestro on Mar 30th, 2008 at 3:34pm
I wouldn't recoment them!  I visited their website [It looks familiar so I think it's the same one] and asked for a quote.  I believe the salesman misled me as I bought a kitchen on the understanding that fitting would be £500, but I discovered too late that this wasn't mentioned on the contract.  The units were delivered on time but I couldn't check whether it was all their until I found my own fitter and he began work.  

In fact there were missing bits and I now keep phoning their customer services - so far with no response but fortunately using a geographical number, so this is free as it comes with inclusive minutes.  This of course is how I came to your site but clearly there are much wider concerns with this company.

Title: Re: Rock Solid Kitchens
Post by apple on Feb 10th, 2009 at 3:16pm
Any progress with your case? It sounds to me Rock Solid may be one of the many agents for a kitchen and bathroom supplier/wholesaler/factory. Thats my guess.
The operators never answer the calls with the company's name. Sounds like they pay Call Centre to get appointment for their sales reps. Call center no. 01616781629, 01616786954 (Manchester number) No complains yet. http://www.phonespamfilter.co.uk/phones.php/01616786
They said their showroom is in: The Kitchen Industrial park, Groby Street, Hathenshaw, Oldham OL8 2AE. Here is the map:
http://www.streetmap.co.uk/map.srf?x=392966&y=403394&z=0&sv=OL8+2AE&st=2&pc=OL8+2AE&mapp=map.srf&searchp=ids.srf

Title: Re: Rock Solid Kitchens
Post by irrelevant on Feb 11th, 2009 at 1:09am

Dave wrote on Mar 30th, 2008 at 11:49am:
A check of the registration information for rocksolidkitchens.co.uk gives the registrant's name as Rod Fielding. It was registered in July 2007 and Mr Fielding's address has been omitted as he apparently declared himself as a non-trading individual.


If you find this situation again with any .uk domain name, then a quick email to nominet@nominet.org.uk soon sorts that out!  They do give the registrant an opportunity to immediately cease using the domain for trading purposes, but if they don't do so within a day, they'll remove the non-trading flag and make the address visible.

Title: Kitchen Dreams
Post by arp on Oct 1st, 2009 at 9:34am
These use an 0871 service for after sales and leave you hanging for ages. They are based in Evershaw, Oldham. The customer services number is 0871 2717202 ; 7200 and 7201 are also theirs. Any help with a standard number - its costing my elderly parents loads trying to get satisfaction out of this Company.


[edit]Kitchen Dreams Direct has changed its name from Rock Solid Kitchens. I have joined this thread to the existing one for the company.[/edit]

Title: Re: Kitchen Dreams Direct (Rock Solid Kitchens)
Post by Dave on Oct 1st, 2009 at 9:58am

arp wrote on Oct 1st, 2009 at 9:34am:
These use an 0871 service for after sales and leave you hanging for ages. They are based in Evershaw, Oldham. The customer services number is 0871 2717202 ; 7200 and 7201 are also theirs. Any help with a standard number - its costing my elderly parents loads trying to get satisfaction out of this Company.

As you can see, we have discussed this company previously, albeit in its former guise as "Rock Solid Kitchens".

I have amended the database entry we have with the new name. The number given there and above in this thread is 01925 594320.

Some news stories on this outfit:

http://www.oldham-chronicle.co.uk/news-features/8/news/27978/kitchen-dream-turns-into-a-nightmare
http://news.bbc.co.uk/1/hi/england/manchester/8279683.stm
http://www.manchestereveningnews.co.uk/news/s/1148510_kitchen_adverts_were_dishonest_and_misleading
http://www.rochdaleonline.co.uk/news-features/2/news-headlines/29592/kitchens-trader-trial-to-start
http://www.manchestereveningnews.co.uk/news/s/1150127_kitchen_firm_made_up_customers
http://www.examiner.co.uk/news/local-west-yorkshire-news/2009/09/29/kitchen-firm-boss-vance-miller-faces-fraud-trial-86081-24803229/

Mr Miller has also featured on Channel 4 which has been put on YouTube:

http://www.youtube.com/watch?v=99dKG0ee3DU This video contains some foul language from Mr Miller

Title: Re: Kitchen Dreams Direct (Rock Solid Kitchens)
Post by arp on Oct 1st, 2009 at 10:08am

Dave wrote on Oct 1st, 2009 at 9:58am:

arp wrote on Oct 1st, 2009 at 9:34am:
These use an 0871 service for after sales and leave you hanging for ages. They are based in Evershaw, Oldham. The customer services number is 0871 2717202 ; 7200 and 7201 are also theirs. Any help with a standard number - its costing my elderly parents loads trying to get satisfaction out of this Company.

As you can see, we have discussed this company previously, albeit in its former guise as "Rock Solid Kitchens".

I have amended the database entry we have with the new name. The number given there and above in this thread is 01925 594320.

Some news stories on this outfit:

http://www.oldham-chronicle.co.uk/news-features/8/news/27978/kitchen-dream-turns-into-a-nightmare
http://news.bbc.co.uk/1/hi/england/manchester/8279683.stm
http://www.manchestereveningnews.co.uk/news/s/1148510_kitchen_adverts_were_dishonest_and_misleading
http://www.rochdaleonline.co.uk/news-features/2/news-headlines/29592/kitchens-trader-trial-to-start
http://www.manchestereveningnews.co.uk/news/s/1150127_kitchen_firm_made_up_customers
http://www.examiner.co.uk/news/local-west-yorkshire-news/2009/09/29/kitchen-firm-boss-vance-miller-faces-fraud-trial-86081-24803229/


Many thanks for that - I did search Kitchen dreams honest!

Title: Re: Kitchen Dreams Direct (Rock Solid Kitchens)
Post by Dave on Oct 1st, 2009 at 10:12am
See also this page dating back to 2003 about a documentary on Mr Miller:

http://www.bbc.co.uk/pressoffice/pressreleases/stories/2003/12_december/22/kitchen_gangster.shtml

In fact, the BBC's website mentions him a number of times:

http://www.google.co.uk/search?q=site:bbc.co.uk+%22vance+miller%22

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