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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> Independent Complaints Advocacy Service (ICAS) https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1206972511 Message started by Lizbert on Mar 31^st, 2008 at 2:08pm

Title: Independent Complaints Advocacy Service (ICAS)
Post by Lizbert on Mar 31^st, 2008 at 2:08pm

The Independent Complaints Advisory Service (ICAS) has regional numbers all of which are 0845. Can this service be called on a geographical number?

~ Edited by Dave: Thread title amended

Title: Re: Independent Complaints Advisory Service (ICAS)
Post by Dave on Mar 31^st, 2008 at 2:20pm

Yes.

If this is a request, perhaps you could provide some basic information, as per the instructions. Eg. Address(es), web address, any other information you know that may be useful.

Title: Re: Independent Complaints Advisory Service (ICAS)
Post by lompos on Apr 1^st, 2008 at 8:03am

For the South of England offices of ICAS geographic numbers are given here:
http://www.seap.org.uk/icas/localmap.html

Title: Re: Independent Complaints Advisory Service (ICAS)
Post by Lizbert on Apr 2^nd, 2008 at 7:32am

Sorry for the delay in replying and for the lack of information.
I want to telephone the local ICAS service (Independent Advocacy Service) in the Norh East which is run by Carers Federation. The websites and local address are,
http://www.dh.gov.uk/en/Managingyourorganisation/Legalandcontractual/Complaintspolicy/NHScomplaintsprocedure/DH_4087428

http://www.carersfederation.co.uk/what-we-do/icas/

NEWCASTLE

Address:
Churchill House
12 Mosley Street
Newcastle
NE1 1DE

T: 0845 120 3732
E: newcastleicas@carersfederation.co.uk
Office Opening Hours:
9am - 5pm (Mon, Tues, Weds and Fri)
9am – 7pm (Thurs)

A 24-Hour Telephone Voicemail Service is in operation to accept calls outside office hours.

I hope this is sufficient information. Please let me know if anything else is required.
Lizbert

Title: Re: Independent Complaints Advocacy Service (ICAS)
Post by Dave on Apr 2^nd, 2008 at 7:58am

A search of the internet reveals other companies reside at 12 Mosley Street, and it appears to be a fully serviced office block:

http://www.egpropertylink.com/EGPLPROPERTY96168.htm

The NHS website shows that Independent Complaints Advocacy Service (ICAS) has been contracted out to different providers in different areas. The full list of areas and their providers is here.

The Carers Federation operates ICAS for East Midlands, Yorkshire & Humberside (sic), the North West and North East. The head office for Carers Federation is in Nottingham:

Head Office
Unit 2.1
Clarendon Business Park
Clumber Avenue
Nottingham
NG5 1AH

T: +44 (0) 115 985 6677
F: +44 (0) 115 960 4838

Assuming that the 0845 number goes through to the Newcastle office rather than the Nottingham one, I think that it (the Newcastle office) and other Carers Federation offices have been opened to provide the ICAS in the respective areas. The same 0845 number is given for the Newton Aycliffe office, see here.