Can anyone help me to get in touch with this company they are not taking payment from my credit card. Barclaycard have verified it's  ok-£5 in credit in fact.

Many thanks

:(Pain in butt m8 had same problem they did not answer my e-mail's I set up new card no joy set up direct debit no joy they suspended the service for a day, the only payment they they would accept was bank transfer. After they received my payment they required me to set up another direct debit.  1899 was Evan worse they suspended my service until I made a bank transfer. (I have now suspended 1899). 18855 managed to take direct debit after second try no suspension, as these are all linked to finarea I suspect the problem lies with them.

I've been with them 4-5 years and no problem-I don't understand it

>:(likewise, they did update to there site a few months ago maybe that's the problem, haven't paid since bank transfer and I reset direct debit  but 18866 haven't tried test payment as they normally do  

As far as I can make out, no humans look at messages you send from the Finarea websites. Bear in mind that the service is dirt-cheap because Finarea have no operating staff. You may, possibly, get a response from a human if you email service@finarea.ch

Alternatively, try to figure out how the billing system is programmed. I think it is something like
1. Attempt to take payment every month from stored details (either bank account by direct debit, or credit/debit card by Visa payment system) unless sum due is less than (?) £3.
2. If payment fails (eg because direct debit hasn't been taken for many months, and customer's bank has therefore suspended it; or because of a glitch in the Visa payment system), customer will see 'payment has failed' screen when logging on to account at https://myaccount.finarea.ch/114/ (etc), and instructions for making payment by BACS transfer.
3. If payment by BACS transfer not received within x days, suspend account.
4. If payment by BACS transfer is received, allow customer to refresh payment details. If credit/debit card number entered, try to take current balance straight away. Then return to 1. If direct debit, return straight to 1 (I think, but I'm not sure about that).

thanx nicholas43 more or less as i see it but had no problem until recently been using them for years like alisonsvilla