[this could be merged into an existing thread relating to surgery/0844/NEG prop]

http://www.pr-usa.net/index.php?option=com_content&task=view&id=117246&Itemid=30

See also http://www.windsor-telecom.co.uk/03/0300%20Numbers%20Whitepaper%20-%20Healthcare%20Sector%20-%20Windsor%20Telecom.pdf

Windsor Telecom Publishes First Ever Guide to 0300

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Windsor Telecom (http://windsor-telecom.co.uk), the UK’s leading provider of memorable phone numbers and inbound call solutions, has published the first ever guide to the new 0300 telephone range for the healthcare sector.

The move comes in response to recommendations from Health Secretary Alan Johnson and Lord Norman Warner, who has publicly advocated the use of 0300 numbers in doctors’ surgeries, dentists and opticians, for patients accessing these services.

The free, 7 page guide outlines what 0300 numbers are and how they differ from other memorable telephone numbers. The document also considers the reasons why many healthcare organisations are now choosing memorable telephone numbers over standard landline numbers, with the demand for smarter call systems (caller options for patients, call divert out of hours etc.) largely being accredited for this. Additionally, the paper explores the true costs involved in setting up and running an 0300 number.

0300 numbers have become a priority for the healthcare sector ever since Lord Warner sent a letter to all Primary Care Trusts drawing attention to the Central Office of Information (COI) guidance on telephone numbering. The COI document suggested that healthcare providers  consider adopting an 0300 telephone number so that people ‘do not have to pay over the odds to contact their local services’ – a stance shared by communications regulator Ofcom and more recently, Health Secretary Alan Johnson.

Currently around one in ten GP practices now use 0844 numbers as the primary form of contact for their patients and this has lead to widespread condemnation by the national press. Headlines such as “Doctors' surgeries 'ripping off' patients with premium rate call lines” and “Patients charged up to 40p a minute to call family doctors” are frequently appearing in broadsheet and tabloid news. These articles mainly focus on the costs incurred by patients who are dialling these numbers to access their local services and the fact that some healthcare organisations are actually making money from each call. This process of ‘revenue sharing’ is not possible with 0300 numbers, as explained in the free paper.

Neil Sherring, chief executive of Windsor Telecom, said, “We decided to produce this guide due to the increase in enquiries from our colleagues in the healthcare sector and it’s proving incredibly popular. It’s only been available since the start of July and we have already had to get another batch of the paper version printed! It’s a must for anyone working in healthcare who is considering using a memorable number for their organisation or who already has an 08 number and is concerned about the negative publicity and sometimes exaggerated costs surrounding these numbers. 0300 numbers are specifically designated for the public sector and the great thing is that they cost the same to call as a standard 01 and 02 numbers – even from a mobile phone. This guide outlines everything you need to know about the caller friendly 0300 numbers and it’s free!”

The first ever guide to 0300 telephone numbers for the healthcare sector is available from Windsor Telecom’s website: http://www.windsor-telecom.co.uk/03
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But the question is howmany GPs and healthcare authorities are going to take this advice on board. NHS direct itself runs with 0845 number.

The Windsor Telecom item reflects the fact that the issue about revenue sharing on 084x is now recognised. That is a welcome start, and the breadth of the recognition is growing.

What is however needed is for the Department of Health and the Government to acknowledge that patients are not a valid source of funding for NHS services. The only valid source of funding for the NHS is taxation. This must also be acknowledged by taxpayers.

NEG, some GPs and for now the DH take the side of the taxpayer, at the expense of the patient. This all fits in with the principle of consumer choice and improved quality of service.

The necessary change of approach by the government and NEG will not be easy to achieve. It is however understood that the issues are recognised and that something will shortly be happening with NHS Direct. The latter situation is however clouded by talk of a possible introduction of a national three digit number (perhaps 888) for access to urgent non-emergency health and care services.